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If you are in a old-style Linden Home, contact Live Chat during office hours. They have the proper tools for resetting the control panel in those homes. 

If you are in a new-style Linden Home (on Bellisseria), you should always be able to access the control panel if you are the home's owner or if the owner has added you to the parcel Access List (and has either set the system to its Use List or Anyone option).  If your new-style Linden Home's control panel is not responding properly, ask the owner to double check the way she has the Access permissions set up and then, if it still doesn't work, to rez a replacement house.  OR submit a support case with important details about where your house is and what you have already tried doing.

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how do we find the owner I keep getting 

Whoops!

There was an error in processing your selection or the house is not responding.
Please click again on the house control panel inworld or try again later.

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Are you in an old-style Linden Home?  Contact Live Chat during working hours.

 

Edited by Rolig Loon

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Arwen...first make sure you are in YOUR Linden Home.  There are hundreds and they all look alike, so it's easy to make a mistake.  Click World > Parcel Details.  Look in the General tab of the About Land window and see if it lists you as the parcel owner.

If you are, then follow Rolig's advice to get your home controller fixed.

If you aren't, find YOUR home by going to your Dashboard page, click Account > Land Manager and find the coordinates of your Linden Home parcel.  Then go there.

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