Market place question - listing enhancement -

[Doc Carling]

Hi. I just ordered a listing enhancement and notice it is not added to the category that I choosed. I wanted something in category "shapes". Actually it is shown in "shapes >other shapes". Hard to imagine for me that I clicked so much wrong. However, everying is possible. Nonetheless I wonder, if the market place moderation perhaps chooses a category in case they think the item doesn't fit in the one where the merchant wants the enhancement to appear? I ordered the enhancement for 15 days. So I'm not happy to have it at the worng place. Any option to correct the category?

[Selene Gregoire]

Hi Doc! 

Sorry I don't have an answer for you. Just wanted to say hi since you aren't in... well... you know. 

I did find this on a quick search though so maybe it will help.

Quote

Managing your existing listing enhancements

To manage your listing enhancements:

1. Go to the Marketplace.
2. Click My Marketplace > Merchant home.
3. Click Manage subscriptions on the left, or click Inventory tab > Manage subscriptions. The Subscriptions page shows the details of all your listing enhancements, including where each item is featured, its renewal period, and its current status.
4. Find the listing enhancement you want to change.
5. Click Edit on the right.
6. You can now edit your listing enhancement. To cancel your listing enhancement at the end of the current time period, click Don't renew.
7. To renew a listing enhancement that you have canceled, click Reactivate.
8. To cancel your listing enhancement effective immediately, with no refund for time remaining, clickDelete.

Important: Listing enhancements renew automatically! If you only want to advertise your item for a specific time period, follow the instructions for cancelling your listing enhancement.

 

Good luck and hopefully I'll see you inworld again sometime. 

[Rhonda Huntress]

Down the main page a little way you can find a Commerce section with a Merchants forum.  You might want to ask there.  I think it will be seen by the people who would know more about your problem.

[Doc Carling]

Hey, Selene.

Thanks for your reply. Yes, I read how to manage enhancements. I don't want to cancel it. 15 days at the wrong place...please no. lol  I want it in the correct category. But seems as a user I cannot do that. Probably I have to contact the support.  See you.

[Doc Carling]

Found it, Rhonda. Thank's for hint.

[Dakota Linden]

Greetings!

I have moved this thread to the Merchants section. 

The seller picks the PLE category.  It is very possible that there was, for the want of a better term, lag on the web page and a miss click resulted in the wrong category being chosen. 

Unfortunately, it is not possible to move a PLE to a different category, you can however delete/terminate the PLE and then submit a Marketplace Support - Product Listing Issues ticket and provide us with the MKT Order Number for the PLE charge and as long as the PLE is terminated/deleted, we will be happy to issue a refund to your account. 

If you terminate the PLE & submit the ticket within 24 hours, we will be able to issue a refund for the full amount.  After 24 hours, we can only issue a pro-rated refund for the unused days. 

 

[Doc Carling]

Thank you for your response and moving the thread, Dakota. Sounds fair. Well, I already contacted the market place support. Without result yet. Too bad that I didn't read your reply before.  I deleted the PLE and used the already open ticket to submit the MKT number.  Hope that is ok.

 

Edited October 31, 2019 by Doc Carling
additional info

[Dakota Linden]

Hi Doc!

The agent who was assisting with your Support Ticket has already gone home for the day, so I grabbed the ticket and processed the refund so that you would not have to wait. 

 

[Doc Carling]

I understand. Thanks a lot, Dakota for solving this matter. I appreciate that. The money arrived already on my account. I ordered the PLE again. This time it is in the correct category.