Jump to content
  • 0

someone hacked my account and buy L$ with my card, could I get refund?


You are about to reply to a thread that has been inactive for 161 days.

Please take a moment to consider if this thread is worth bumping.

Question

I'm so confused what happened,

but someone hacked my account and buy L$ and didn't use it (I don't know why)

that person changed three times with  2500L$, 5000L$, 10000L$

so I want to get refund about this Because there's a lot of damage to reselling it.

I know this is not that great money for someone but not for me

so it will be appreciate if someone tell me how to refund.

Link to post
Share on other sites

15 answers to this question

Recommended Posts

  • 2
1 hour ago, sentrygun said:

I'm so confused what happened,

but someone hacked my account and buy L$ and didn't use it (I don't know why)

that person changed three times with  2500L$, 5000L$, 10000L$

so I want to get refund about this Because there's a lot of damage to reselling it.

I know this is not that great money for someone but not for me

so it will be appreciate if someone tell me how to refund.

 

READ EVERYTHING HERE

https://community.secondlife.com/knowledgebase/english/password-and-account-information-r2/Section_.5#Section__5

The important part below

Here's what to do:

  1. Go to the Second Life Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
  2. On the Second Life Help page page, click Submit a a Support Case.
  3. Under Issue Type, select Account Issue. A second dropdown appears.
  4. Under Account Issue, select Account Compromised.
  5. Fill in the rest of the fields as directed.
  6. Click Submit.
  7. Check your email for your case number.
  8. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

  • Like 2
Link to post
Share on other sites
  • 0
10 hours ago, sentrygun said:

I'm so confused what happened,

but someone hacked my account and buy L$ and didn't use it (I don't know why)

that person changed three times with  2500L$, 5000L$, 10000L$

so I want to get refund about this Because there's a lot of damage to reselling it.

I know this is not that great money for someone but not for me

so it will be appreciate if someone tell me how to refund.

it puzzles me that the money isn't taken out ..

Seeing the amounts, could it be possible you had a old (or older) limit buy order open that you forgot? .. The LindeX fluctuated a bit recently, and perhaps a limit you set got in reach of the sellers?
Just a thought, and your account security comes first!

  • Like 2
Link to post
Share on other sites
  • 0

Alwin has a very good point!

If you ever placed a Limit Buy order for $L, it will stay open until 1) the exchange rate reaches the rate you offered to buy at, and 2) all previous outstanding orders at that rate get filled.  Also, when your order is filled, it often does not happen all at once, but in smaller batches.

Check to see if you had any open orders, or recently filled orders, by going to the LindeX section of your Dashboard page.  Click Manage, then LindeX Order History.

It may be that your account was not "hacked" at all!

Link to post
Share on other sites
  • 0
1 minute ago, arianaSassy said:

someone hacked my account and spent all my *****ing money i am so mad! it took forever to get that many tips!!!!!!! i need a full refund PLEASE HELP ME

I advise you to read my first reply above in this thread  and change your password

 

On 10/19/2019 at 7:57 AM, Cindy Evanier said:

 

READ EVERYTHING HERE

https://community.secondlife.com/knowledgebase/english/password-and-account-information-r2/Section_.5#Section__5

The important part below

Here's what to do:

  1. Go to the Second Life Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
  2. On the Second Life Help page page, click Submit a a Support Case.
  3. Under Issue Type, select Account Issue. A second dropdown appears.
  4. Under Account Issue, select Account Compromised.
  5. Fill in the rest of the fields as directed.
  6. Click Submit.
  7. Check your email for your case number.
  8. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

 

Link to post
Share on other sites
  • 0
36 minutes ago, arianaSassy said:

someone hacked my account and spent all my *****ing money i am so mad! it took forever to get that many tips!!!!!!! i need a full refund PLEASE HELP ME

I'd advise difficult passwords in the future and/or be careful of what links you click on.

 

Side note -- nobody here can actually do anything.  We are all Residents like you.

 

 

18 minutes ago, arianaSassy said:

how do i get one? im so sad rn

 

https://lindenlab.freshdesk.com/support/tickets/new

 

Link to post
Share on other sites
  • 0
1 hour ago, arianaSassy said:

i tried calling they are closed tho this sucks! :( i lost all 48,674 lindens :( all tips from my job :(

 

What does your account history say?   Or are you just seeing ???? where it shows your balance on the viewer?  What amount shows on your dashboard?

Also, you can check your account transactions to see where the money went if in fact it went anywhere.

 

Edited by RowanMinx
Link to post
Share on other sites
  • 0
33 minutes ago, RowanMinx said:

What does your account history say?   Or are you just seeing ???? where it shows your balance on the viewer?  What amount shows on your dashboard?

Also, you can check your account transactions to see where the money went if in fact it went anywhere.

 

it says some place i dont even kno so i know i didnt use it

Link to post
Share on other sites
  • 0
1 hour ago, arianaSassy said:

it says some place i dont even kno so i know i didnt use it

 

From the LL Support page:

image.png.3f53dd91891930534357baddb590d9e3.png

 

The link takes you to this page, with instructions on what to do:

https://lindenlab.freshdesk.com/support/solutions/articles/31000135214-what-to-do-if-your-account-has-been-compromised

 

Link to post
Share on other sites
You are about to reply to a thread that has been inactive for 161 days.

Please take a moment to consider if this thread is worth bumping.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...