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LadyLilyValentine

Being Logged Out

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Posted (edited)

I use the Firestorm Viewer. I'm smart enough to look my problem up before posting myself, but I was unable to find anything that actually helped.

I am able to log in perfectly fine. As far as I'm aware I am able to teleport just fine. Sometimes a few messages even come in from friends or groups... But fairly consistently I'm being logged out of Second Life for whatever reason in no more than 5 minutes (likely closer to 1 or 2 minutes).

I am on a wired connection.

I have attempted changing DNS server.

Temperatures of any given piece of computer equipment are never in excess of 65C.

Originally I was simply getting the "You have been logged out of Second Life" message, but have since received two others. "The region you're in may be experiencing difficulties", and uhh-... Some other one (Maybe not the exact quotes, but if you've seen them then you know what I'm talking about).

Checking statistics, there is 0% packet loss, and whatever ms is directly above or below that seems fairly consistently around 90 to 100. However, at one point when it had logged me out I noticed the latter jump up and stay at some ridiculous number like 10,000, or 100,000, or 1,000,000... I'm not sure.

I tried Smith out at least twice, and the problem seemed exactly the same.

I am able to walk around a little while until my avatar freezes and the activity on the lag-o-meter in the top right of my viewer ceases, and after maybe a minute of that I get the typical log out message.

Everything seemed to be working perfectly fine up to and during Saturday night, tried logging in probably sometime yesterday (Sunday) evening and this problem began pretty much immediately. Since then, I have been able to do every other thing I would regularly use the internet for on my computer without problem.

Oh, I also even tried doing a fresh installation of Firestorm, still happening.

Edited by LadyLilyValentine

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You already tested on another region & you have the same problem, so this isn't a region issue.

Disconnect within a couple of minutes after login can be caused by a large flat inventory structure.
To rule this out, test if you have the same problem with an alt account.
If only one account is affected it's likely your inventory needs deflattened or it's corrupted in some way.
LL support can easily fix your inventory: https://lindenlab.freshdesk.com/support/solutions/articles/31000131009-contact-support

If you have the same issue with alt accounts then it's very likely to be a connection issue.
Fully power off your router/cable modem for a couple of minutes (unplug it) & reboot your computer - often this is all that's needed to fix transient connection issues.
If still no luck, if possible try switching to a wireless connection.  If everything is fine on wireless then check your connection cable isn't loose.  You may need to replace the cable if it's faulty.

I very much doubt it's a viewer issue but just to be sure, see if you have the same problem on the LL viewer: Downloads | Second Life

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Posted (edited)
50 minutes ago, Whirly Fizzle said:

You already tested on another region & you have the same problem, so this isn't a region issue.

Disconnect within a couple of minutes after login can be caused by a large flat inventory structure.
To rule this out, test if you have the same problem with an alt account.
If only one account is affected it's likely your inventory needs deflattened or it's corrupted in some way.
LL support can easily fix your inventory: https://lindenlab.freshdesk.com/support/solutions/articles/31000131009-contact-support

If you have the same issue with alt accounts then it's very likely to be a connection issue.
Fully power off your router/cable modem for a couple of minutes (unplug it) & reboot your computer - often this is all that's needed to fix transient connection issues.
If still no luck, if possible try switching to a wireless connection.  If everything is fine on wireless then check your connection cable isn't loose.  You may need to replace the cable if it's faulty.

I very much doubt it's a viewer issue but just to be sure, see if you have the same problem on the LL viewer: Downloads | Second Life

Well, looks like trying the LL viewer is my last option, wish me luck.

Same problem, oh well. Guess it must be something on my end doing... who knows what.

Edited by LadyLilyValentine
Tried and failed.

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Posted (edited)

Is there any way of actually monitoring the literal cause, and why I'm being disconnected? Checking some kind of log? Filing some kind of other report? Account Activity?

Because, literally I have other things up that also require constant connections at the same time and they don't stutter AT ALL.

Supposedly a friend of mine also had a similar issue that began today or yesterday, but his just kinda solved itself after he logged into his house or something like that.

I really don't want to quit Second Life, but it's literally unplayable. I tried Firestorm, LL, and Black Dragon. I even tried Text Mode of Firestorm. I would typically run it around medium settings with Advanced Lighting disabled. That mixed with not even Text mode really makes me think it's not that my computer is incapable. I would imagine almost literally anything would be capable of running the text mode. Even now, if I wanted to I could crank the graphics as high, maybe even higher than they would go to before, hardly any slow-down, if any, it just freaking logs me out. I don't even get a minute of time basically. I'm lucky if I get 3.

Edited by LadyLilyValentine
Frustration.

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The symptoms match what would happen if you had a firewall on your system or your router that is blocking the UDP traffic to the simulator.

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15 hours ago, LadyLilyValentine said:

I use the Firestorm Viewer. I'm smart enough to look my problem up before posting myself, but I was unable to find anything that actually helped.

I am able to log in perfectly fine. As far as I'm aware I am able to teleport just fine. Sometimes a few messages even come in from friends or groups... But fairly consistently I'm being logged out of Second Life for whatever reason in no more than 5 minutes (likely closer to 1 or 2 minutes).

I am on a wired connection.

I have attempted changing DNS server.

Temperatures of any given piece of computer equipment are never in excess of 65C.

Originally I was simply getting the "You have been logged out of Second Life" message, but have since received two others. "The region you're in may be experiencing difficulties", and uhh-... Some other one (Maybe not the exact quotes, but if you've seen them then you know what I'm talking about).

Checking statistics, there is 0% packet loss, and whatever ms is directly above or below that seems fairly consistently around 90 to 100. However, at one point when it had logged me out I noticed the latter jump up and stay at some ridiculous number like 10,000, or 100,000, or 1,000,000... I'm not sure.

I tried Smith out at least twice, and the problem seemed exactly the same.

I am able to walk around a little while until my avatar freezes and the activity on the lag-o-meter in the top right of my viewer ceases, and after maybe a minute of that I get the typical log out message.

Everything seemed to be working perfectly fine up to and during Saturday night, tried logging in probably sometime yesterday (Sunday) evening and this problem began pretty much immediately. Since then, I have been able to do every other thing I would regularly use the internet for on my computer without problem.

Oh, I also even tried doing a fresh installation of Firestorm, still happening.

 

I had a very similar problem. I checked everything I could, replaced my Ethernet cable, made sure my cooling fan was running, and tested my power supply. It turned out to be my router/modem. It had degraded performance on all ports. These days most ISP routers don't last a long time. I got a new one from my ISP and the problem resolved itself. 

You also need to make sure you have the proper exclusions in your Firewall and anti-virus, of course. 

*fingers crossed for you*

 

 

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As Oz suggests... check the firewall. Turn it off for a few minutes and see if that solves the problem. If it does then you can worry about tweaking your firewall.

That your PING time goes nuts suggests you are losing connection. The question is why. A first check should be the Internet Outage maps. Many ISPs have outage stats. Plus there are larger maps of the world that show where there are Internet problems. China, Iran, N Korea, and Russia spend considerable effort breaking parts of the Internet to detect various weaknesses for future use. The outage info can tell you if you are in the crossfire this week.

Last week I had a number of businesses and clients and websites that could not process transactions. A regional transient power outage only milliseconds long seemed to confuse modems and routers throughout the area. It took hours to recover... My point is there is a lot happening that isn't anything you can fix. So, you need to know if it is you or 'them' that is the problem.

 

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