Maitimo Posted September 18, 2019 Share Posted September 18, 2019 I am having problems with the Maitreya hud, specifically changing the shape and colour of the nails, on my left hand only. Specifically, the hand is not responding to the HUD at all. I have multiple copies all over my inventory and ALL of them have the same problem. Right hand and both feet are still fine. I have tried getting a redelivery and using brand new hud and hands, but still no luck even fresh-out-of-the box. I've tried detaching absolutely everything else I am wearing, in case there was some conflict - still no. I have tried re-logging. And yet, yesterday it was all fine. Any clues as to what's going on here and how to fix it? Link to comment Share on other sites More sharing options...
Cougar Sangria Posted September 19, 2019 Share Posted September 19, 2019 Hi Matty. Have you tried replacing the hand with a new one? It's worth a try. Link to comment Share on other sites More sharing options...
Rhonda Huntress Posted September 19, 2019 Share Posted September 19, 2019 I hate to suggest clearing cache but other than that I don't see how it could be continuing on even after getting new hands. Link to comment Share on other sites More sharing options...
Maitimo Posted September 19, 2019 Author Share Posted September 19, 2019 4 hours ago, Cougar Sangria said: Hi Matty. Have you tried replacing the hand with a new one? It's worth a try. Yes. I got redelivery from the store. New hands, new hud, same problem. Link to comment Share on other sites More sharing options...
Maitimo Posted September 19, 2019 Author Share Posted September 19, 2019 4 hours ago, Rhonda Huntress said: I hate to suggest clearing cache but other than that I don't see how it could be continuing on even after getting new hands. OK I have tried clearing cache (Inventory and viewer cache) and still no luck. I tried installing a new viewer that I have never used before - that doesn't work either, so it's not a Firestorm issue Got a third re-delivery - still no. No more pretty nails... ever? 😢 Link to comment Share on other sites More sharing options...
Maitimo Posted September 19, 2019 Author Share Posted September 19, 2019 Okay now this is getting weirder. I thought I would try the non-bento hands out of the Maitreya box, and they worked. Oh well, I guess I can sacrifice animations for pretty nails. But the really weird thing is, at one point I happened to be wearing the bento and the non-bento hands at the same time and when I did that, they ALL worked. It's like the non-bento hand is acting as a relay for the bento one. So at least I have a work-around. But I would love to hear an explanation for this. Link to comment Share on other sites More sharing options...
FairreLilette Posted September 19, 2019 Share Posted September 19, 2019 5 hours ago, Matty Luminos said: Okay now this is getting weirder. I thought I would try the non-bento hands out of the Maitreya box, and they worked. Oh well, I guess I can sacrifice animations for pretty nails. But the really weird thing is, at one point I happened to be wearing the bento and the non-bento hands at the same time and when I did that, they ALL worked. It's like the non-bento hand is acting as a relay for the bento one. So at least I have a work-around. But I would love to hear an explanation for this. Maybe file a ticket is all I can think of....sounds like a bug or something. Link to comment Share on other sites More sharing options...
FairreLilette Posted September 19, 2019 Share Posted September 19, 2019 (edited) Yeah, and to make it weirder my AO hud is not working. Other AO'S are working but not my chosen one and I've tried unwearing and wearing it...yada...yada...does NOT work. Update: Okay, rezzed a bunch of copies of my AO'S. Priority 3'S do not work. Every once in a while the priority 4 is working out of the new and old copies. Edited September 19, 2019 by FairreLilette Link to comment Share on other sites More sharing options...
Cougar Sangria Posted September 19, 2019 Share Posted September 19, 2019 As FairreLilette said, but I would go one better...Contact the CSR's in the Maitreya Lara groups. They are always helpful and you can also contact the maker as well. On an afterthought, do you have anything else on your avatar that is new that might be interfering with the hands? Link to comment Share on other sites More sharing options...
Maitimo Posted September 19, 2019 Author Share Posted September 19, 2019 1 hour ago, Cougar Sangria said: As FairreLilette said, but I would go one better...Contact the CSR's in the Maitreya Lara groups. They are always helpful and you can also contact the maker as well. On an afterthought, do you have anything else on your avatar that is new that might be interfering with the hands? Nothing new, and I did indeed detach absolutely everything else, even the Firestorm bridge. The only attachments on me were maitreya-made and brand new delivery. Link to comment Share on other sites More sharing options...
FairreLilette Posted September 19, 2019 Share Posted September 19, 2019 I don't know if any of this is related but I talked to Firestorm support and they told me to contact the creator which I did and am waiting now because my AO even says now "no stands are configured" or some such message. Baffling. If the creator can't resolve...I will file a ticket because I did a character test and rebuilt my whole avatar too. I even rezzed the AO and took it back into inventory...nothing yet of all the troubleshooting seems to be helping. Link to comment Share on other sites More sharing options...
Maitimo Posted September 19, 2019 Author Share Posted September 19, 2019 Mystery is solved (thanks to one of the Maitreya CSRs) She teleported me to her workplace on Maitreya Isle and it all worked fine there, and it also works at my friend's home in Bellisseria, so it looks like a region issue with my home region. Given that the problem started some time shortly after Tuesday's rolling restarts, it looks like something got messed up with the region. 1 Link to comment Share on other sites More sharing options...
FairreLilette Posted September 19, 2019 Share Posted September 19, 2019 (edited) 1 hour ago, Matty Luminos said: Mystery is solved (thanks to one of the Maitreya CSRs) She teleported me to her workplace on Maitreya Isle and it all worked fine there, and it also works at my friend's home in Bellisseria, so it looks like a region issue with my home region. Given that the problem started some time shortly after Tuesday's rolling restarts, it looks like something got messed up with the region. Oh, that's wonderful! I just teleported to a different region and my AO IS working now. How to fix our regions now...what do we do to report it? Edited September 19, 2019 by FairreLilette Link to comment Share on other sites More sharing options...
Maitimo Posted September 19, 2019 Author Share Posted September 19, 2019 6 minutes ago, FairreLilette said: Oh, that's wonderful! I just teleported to a different region and my AO IS working now. How to fix our regions now...what do we do to report it? If you're on mainland, submit a support ticket to Linden Lab. If you're on private estate, ask your Estate Manager to restart your region. 1 Link to comment Share on other sites More sharing options...
Maitimo Posted September 19, 2019 Author Share Posted September 19, 2019 And it worked - region has been re-started and I can have pretty nails again! 4 Link to comment Share on other sites More sharing options...
Cougar Sangria Posted September 21, 2019 Share Posted September 21, 2019 So glad this worked out for you. The Maitreya CSR's are some of the best! 1 Link to comment Share on other sites More sharing options...
Maitimo Posted September 21, 2019 Author Share Posted September 21, 2019 Funny thing, yesterday I (in-world) bumped into the very same Linden who dealt with my support ticket on this, and I thanked her for dealing with it so efficiently and quickly. She said, "Well, we try to deal with them within 48 hours but it's not always possible," and I was like... "wow, mine was fixed in less than two!" In all my 11 years in SL that's the first time I've ever used a support ticket and I am thoroughly impressed. 2 Link to comment Share on other sites More sharing options...
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