Beev Fallen Posted September 12, 2019 Share Posted September 12, 2019 Lately I tried to provide additional information for Tilia account. I submitted a scan of my russian internal passport (I'm not a US citizen) and a quick photo of the internet bill for july 2019. I recieved the reply to my email, quote: Quote "We received and reviewed the information you recently provided, but were unable to match your personal information to any records because either document submitted is illegible, the information was entered incorrectly, or there was no file match. To make sure that your information is correct, please comply with the following requests: Submit a Proof of Identity that is Not Handwritten Documents must include information such as first and last name, date of birth, issuance and expiry date, as well as the document ID number. The name on this document must match the name you've registered on your PayPal account." My internal russian passport issued in 2001 and it is handwritten. Handwritten in russian language, obviously. And it is a common thing for older russian passports. But it includes all that information, and was accepted by PayPal when they asked me for it back in 2016. I can only have a new passport, that is NOT handwritten, in 2025 (that's Ministry of Internal Affairs of the Russian Federation rules). So I have no idea what do I do. Is there a Tilia support service for cases like that? 2 Link to comment Share on other sites More sharing options...
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