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Ever since about June, I have been having issues logging in to second life on the official Linden Labs viewer. I spend on average 20 minutes trying to log in every time I come on. I will usually ether have it log me out immediately on getting into the game, it'll log me in, but underwater, and I can't TP or do anything, or it'll stall on the log in screen till I force quit it, eventually I will manage to log in, but it takes forever. Some days are worse then others. Ever since the most recent update, I have also started to have the TP log out issue again, though not as bad as it use to be.

Here is my info from the about SL section:

Second Life Release 6.3.1.530559 (64bit)
Release Notes

You are at 201.0, 126.0, 24.9 in Hippo Hollow located at sim10204.agni.lindenlab.com (216.82.49.70:13017)
SLURL: http://maps.secondlife.com/secondlife/Hippo Hollow/201/126/25
(global coordinates 238,281.0, 244,862.0, 24.9)
Second Life Server 2019-08-29T20:20:39.530516
Error fetching server release notes URL.

CPU: AMD A4-6210 APU with AMD Radeon R3 Graphics     (1796.62 MHz)
Memory: 5055 MB
OS Version: Microsoft Windows 10 64-bit (Build 17134.1006)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: AMD Radeon(TM) R3 Graphics

Windows Graphics Driver Version: 15.201.1101.0
OpenGL Version: 4.2.13399 Compatibility Profile Context 15.201.1101.0

Window size: 1175x719
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 64m
Bandwidth: 3000kbit/s
LOD factor: 1
Render quality: 0
Advanced Lighting Model: Disabled
Texture memory: 192MB
VFS (cache) creation time: August 17 2019 10:08:25

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Packets Lost: 2/480 (0.4%)
September 11 2019 09:57:25

Edited by MissSweetViolet

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21 hours ago, MissSweetViolet said:

Ever since about June, I have been having issues logging in to second life on the official Linden Labs viewer. I spend on average 20 minutes trying to log in every time I come on. I will usually ether have it log me out immediately on getting into the game, it'll log me in, but underwater, and I can't TP or do anything, or it'll stall on the log in screen till I force quit it, eventually I will manage to log in, but it takes forever. Some days are worse then others. Ever since the most recent update, I have also started to have the TP log out issue again, though not as bad as it use to be.

 

Most likely your problem is actually something wrong with the connectivity between you and the servers (if you have a Windows or third party firewall active on your system that may be contributing). I suggest that the next time you experience a problem, save your viewer log file and contact Support to help diagnose the problem. 

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2 hours ago, Oz Linden said:

Most likely your problem is actually something wrong with the connectivity between you and the servers (if you have a Windows or third party firewall active on your system that may be contributing). I suggest that the next time you experience a problem, save your viewer log file and contact Support to help diagnose the problem. 

Okay, thank you. How do I save the viewer log file though?

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