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Sionnach666

Overrun downgrade

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I decided a long while back to downgrade from premium to basic and I removed my card details (that had gone out of date anyway). A busy time for me meant I then overran my billing date by less than one day before I downgraded. My account now has a 'There's a problem with your account' message asking me to put my details back so I can pay the due amount...which covers the next year up to September 2020. Am I likely to have my account removed for what was just a few hours of still being on a premium account? I don't really want to pay a full year but I understand it was my own fault.

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Just contact LL support and explain the situation. Most likely you'll be billed separately for some amount, and your subscription cancelled.

The chances of you losing your account or having to pay for a full year should be very low.

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Thanks. They only allow phoning them for this issue and as I'm in the UK and they're in the US I was just hoping to avoid doing so or an easier solution. Do they accept Lindens....😉.

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35 minutes ago, Sionnach666 said:

 Do they accept Lindens....😉.

no
.. your account won't be terminated fast, but going on hold if you don't respond to the message.
It wasn't very smart to remove the payment method, thats not how you downgrade.

Edited by Alwin Alcott

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Thank you...I understand they don't take lindens...hence the winking emoji. The payment details were going to be out of date anyway so the result would have been the same without me updating them. I was just too slow in doing the downgrade due to real life commitments. Was only asking if they're likely to suspend the account for being a few hours over or  would they insist on the next full year payment. 

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26 minutes ago, Sionnach666 said:

Thank you...I understand they don't take lindens...hence the winking emoji. The payment details were going to be out of date anyway so the result would have been the same without me updating them. I was just too slow in doing the downgrade due to real life commitments. Was only asking if they're likely to suspend the account for being a few hours over or  would they insist on the next full year payment. 

If you're going to just wait and see, your account will be automatically locked because you haven't paid your bills.

Since you still have Premium, you should use the Live Chat feature to talk to someone and figure out how to fix things, as soon as possible so you don't have to pay too much extra.

Edited by Wulfie Reanimator

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