charged by sl and did not get e mail

[Luz Silverfall]

hello.

 

I have been charged half an euro by. Sl because of the exchange rates.

 

 

I m disappointed 😞 by them...

 

they did not send me e mail...

 

can u guys pls advise what should I do?

 

Ty Luz

 

 

 

[Alwin Alcott]

perhaps try telling what you did, because now you only mention a transaction fee .. we can guess a lot but more details is a lot easier to answer

[Luz Silverfall]

well i bought premium... Shoull i make them a ticket?

[Alwin Alcott]

16 minutes ago, Luz Silverfall said:

well i bought premium... Shoull i make them a ticket?

look at your accountpage if (1) your transaction went ok ... and (2) if your premium is paid ... ánd(3) if your account shows if you'r premium.
1 if not .. 2 qnd 3 will have failed
1 if yes check 2
if 2 is no 3 will have failed too
if 2 is yes check 3
if 3 is no, send a support ticket as most likely the live chat won't be available because thats a premium feature.
 

[Luz Silverfall]

i have premium transaction went well😁 but idk why they did not send me e mail i had to call my bank

 

[Alwin Alcott]

8 minutes ago, Luz Silverfall said:

i have premium transaction went well😁 but idk why they did not send me e mail i had to call my bank

 

i you only want to know if it succeeded you dont need to call the bank but look at your accountpage.
If you don't get a email from SL, check your spamfolder(and your email settings, again on the accountpage)

[Rhonda Huntress]

Seems more likely your bank charged an exchange fee to pay SL in USD.

[Maitimo]

That charge will probably be a bank fee for converting the transaction into your own currency, not a charge by Linden Lab. It will appear on your bank statement but not your SL transaction history, because Linden Lab does not receive that charge.