Your account is currently on hold

[nhr1241]

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support ticket :

Re: [#1375893]

Hello *****, 

 

 

Thank you for contacting Second Life Support, and thank you for your patience. Our records indicate that this account has had Premium Membership fees past due for greater than 90 days. Consequently, this account has been disabled. As such, you have been enabled to log in to secondlife.com and pay your balance due with a credit card, PayPal, or Skrill account before your account will be fully enabled for "in world" use. Please note that past due accounts are not allowed to use the LindeX to exchange L$ for US$. 

 

You can find your current method of payment information and the ability to update it here:

http://secondlife.com/my/account/billing.php

 

For more information about the Second Life billing policy, please visit our Knowledge Base:

https://community.secondlife.com/t5/English-Knowledge-Base/Billing/ta-p/700037

 

If you have any other questions or concerns, please don't hesitate to let us know!

 

Best Wishes,

 

Ellie Linden

 

what is going on ??? anyone have idea ?!!

 

Edited August 14, 2019 by nhr1241

[Fritigern Gothly]

Yeah, it looks like your account is on hold.
Ask  LL in a support ticket for what reason they put a hold on your account.

[nhr1241]

did you see the Re: [#1375893]

[Rolig Loon]

From the looks of it, your account has a past due balance.  You should probably check to be sure that your payment method is still valid and that it has a balance sufficient to pay the amount that is due.  Linden Lab will automatically charge your payment method for the renewal fees, but if the payment method is no longer valid or cannot pay the bill, the charge will fail.  My guess is that's what has happened.

[Fritigern Gothly]

1 hour ago, nhr1241 said:

did you see the Re: [#1375893]

I did, and did you read Ellie Linden's reply?

[animats]

Are you outside the US?

A friend was locked out for weeks due to LL not properly processing funds from a bank in Scandinavia. Despite letters from the bank to LL, the problem took weeks to clear up. She lost her oceanfront parcel and her in-world store was out of business for weeks.

LL really needs to get properly plugged into the major non-US payment systems. And no, that does not mean making people use PayPal. That's Tilia's job.

[Alwin Alcott]

24 minutes ago, animats said:

A friend was locked out for weeks due to LL not properly processing funds from a bank in Scandinavia. Despite letters from the bank to LL, the problem took weeks to clear up.

as far i know, and all information pages of LL shows, LL doesn't do business with private banks.

[nhr1241]

8 hours ago, Rolig Loon said:

From the looks of it, your account has a past due balance.  You should probably check to be sure that your payment method is still valid and that it has a balance sufficient to pay the amount that is due.  Linden Lab will automatically charge your payment method for the renewal fees, but if the payment method is no longer valid or cannot pay the bill, the charge will fail.  My guess is that's what has happened.

charging for what ??? i'm sure every items need to renew its cancel b4 end time ..... really confused and those guys take 15 day to reply.

 

6 hours ago, animats said:

Are you outside the US?

A friend was locked out for weeks due to LL not properly processing funds from a bank in Scandinavia. Despite letters from the bank to LL, the problem took weeks to clear up. She lost her oceanfront parcel and her in-world store was out of business for weeks.

LL really needs to get properly plugged into the major non-US payment systems. And no, that does not mean making people use PayPal. That's Tilia's job.

Not with me. yes i am out said of US but i have no issue with my card or bank.

 

8 hours ago, Fritigern Gothly said:

I did, and did you read Ellie Linden's reply?

kiss kissssss

did you understand what he looking for in this reply email !!? because, I don't

Edited August 14, 2019 by nhr1241

[Alyona Su]

Go to Secondlife.com and log in. Go to your "Method of Payment" page. Add a new method of payment and when LL takes the money for the past-due amount then your account will be unlocked and you can use SL again.

[Rolig Loon]

7 minutes ago, nhr1241 said:

charging for what ???

 

9 hours ago, nhr1241 said:

Our records indicate that this account has had Premium Membership fees past due for greater than 90 days.

That's what ^^.  As I said, it looks like your Premium membership was supposed to renew automatically, but Linden Lab did not receive payment from the source that you registered as your payment method.  So, either that payment method is no longer valid or you do not have sufficient funds in it to pay the bill.

[bigmoe Whitfield]

you owe LL money,  they even said it plain as day in the support reply.

[nhr1241]

1 hour ago, Rolig Loon said:

 

That's what ^^.  As I said, it looks like your Premium membership was supposed to renew automatically, but Linden Lab did not receive payment from the source that you registered as your payment method.  So, either that payment method is no longer valid or you do not have sufficient funds in it to pay the bill.

Premium Membership it's canceled long time ago 🥰

 

40 minutes ago, bigmoe Whitfield said:

you owe LL money,  they even said it plain as day in the support reply.

😤 i don't understand LL rules

[nhr1241]

1 hour ago, Alyona Su said:

Go to Secondlife.com and log in. Go to your "Method of Payment" page. Add a new method of payment and when LL takes the money for the past-due amount then your account will be unlocked and you can use SL again.

how i can log in if my account in hold 😖

Edited August 14, 2019 by nhr1241

[Rolig Loon]

3 minutes ago, nhr1241 said:

Premium Membership it's canceled long time ago 🥰

Apparently not. You may have intended to cancel it, but never told Linden Lab, or you didn't complete the process.  In any case, nobody here in this forum can solve the problem for you.  We are all residents, like you.  All we can do is recommend submitting a support case to explain what you believe has happened.

[Lindal Kidd]

@nhr1241,

The rules are very simple.

When you sign up for a Premium membership, you agree that LL can continue to charge you every month (or every quarter, or once a year, depending on the payment plan you chose).  On the monthly plan, you pay $11.99 per month.

You registered a payment method...a credit card, or a PayPal or Skrill account.  When your membership comes up for renewal each month, LL charges that payment method.

If your card goes past its expiration date, or if your PayPal account doesn't have any money in it, when LL goes to charge you, the charge fails and they don't get paid.

After 90 days of this, LL puts your account on hold until you pay your overdue account balance.

Since you can't log in, you need to follow the link that LL gave you and file a support ticket.  If you can't, you can create another account, an "alt".  Simply sign up for SL again the way you did initially.  Then use the alt account to log in and file the support case.  Be sure to give the username of your main (blocked) account in the support case.

Or, you can try calling Billing.  Use this number: 800-294-1067 or 703-286-6277

If you don't want to be a Premium member any longer, you can downgrade your account to Basic, to avoid future charges.  But you'll have to pay your past due balance and get your account reinstated first.

[nhr1241]

3 hours ago, Rolig Loon said:

Apparently not. You may have intended to cancel it, but never told Linden Lab, or you didn't complete the process.  In any case, nobody here in this forum can solve the problem for you.  We are all residents, like you.  All we can do is recommend submitting a support case to explain what you believe has happened.

 

3 hours ago, Lindal Kidd said:

@nhr1241,

After 90 days of this, LL puts your account on hold until you pay your overdue account balance.

i am sure it's canceled.... also i use same card until now, if still some steps for cancelation ... why renew stop??!

 

thanks very much ... all this information is so helpful ...

[Alwin Alcott]

5 hours ago, Alyona Su said:

Go to Secondlife.com and log in. Go to your "Method of Payment" page. Add a new method of payment and when LL takes the money for the past-due amount then your account will be unlocked and you can use SL again.

this is wrong information to give because LL will not take money from a new payment method after/while being on hold so is also said already in the support ticket. In the account is a direct link to pay the due amount :
 

Quote

you have been enabled to log in to secondlife.com and pay your balance due with a credit card, PayPal, or Skrill account before your account will be fully enabled for "in world" use.

 

[nhr1241]

5 hours ago, Alyona Su said:

Go to Secondlife.com and log in. Go to your "Method of Payment" page. Add a new method of payment and when LL takes the money for the past-due amount then your account will be unlocked and you can use SL again.

 

4 hours ago, nhr1241 said:

how i can log in if my account in hold 😖

😅😅

[Alyona Su]

7 hours ago, Alyona Su said:

Go to Secondlife.com and log in. Go to your "Method of Payment" page. Add a new method of payment and when LL takes the money for the past-due amount then your account will be unlocked and you can use SL again.

/me laughs. See the tree text that says submit a support ticket? That page you screenshot will go there automatically. if you cannot figure that out then no one here can help. Seriously.

[nhr1241]

20 hours ago, Alyona Su said:

/me laughs. See the tree text that says submit a support ticket? That page you screenshot will go there automatically. if you cannot figure that out then no one here can help. Seriously.

fire is opened ... i am looking for users experience and how much they are satisfied with this rules. 🤨

[Alyona Su]

7 minutes ago, nhr1241 said:

fire is opened ... i am looking for users experience and how much they are satisfied with this rules. 🤨

Good that you've submitted the ticket. I don't know about this specific issue, though whenever I've submitted a ticket it usually takes at least a day or two or three. Depending of the problem, it was either fixed quickly, or I needed to provide additional information (which you can do by replying to the email). 

I can only say this: if they need more information, give it to them, be polite, remember that you are only one person and they deal with hundreds of people each day. I wish you good luck in resolving your case.

[nhr1241]

On 8/15/2019 at 9:49 PM, Alyona Su said:

. I wish you good luck in resolving your case.

thank you ,,, 💕