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Renee Panthar

new 6.2 viewer wont download to my MAC

Question

i dont understand why the new 6.2 viewer wont download to my Mac- it just opens up a error message and the SL viewer never opens up, any assistance would be greatly appreciated-

is my MAC TO OLD?

im not doing something right?

H E L P anyone??

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59 minutes ago, Renee Panthar said:

Process:         launchd [309]
Path:            /Applications/Firestorm-releasex64.app/Contents/MacOS/Firestorm
Identifier:      com.phoenixviewer.firestorm.viewer-hvk
Version:         ??? (???)
Code Type:       X86-64 (Native)
Parent Process:  launchd [116]

Date/Time:       2019-08-08 09:04:09.113 -0700
OS Version:      Mac OS X 10.7.5 (11G63b)
Report Version:  9

According to the Firestorm viewer download page, Mac OS X 10.9 is the oldest operating system that is supported by this viewer. You are running Mac OS X 10.7.5 "Lion", or about two years older than the supported requirement. You either have to upgrade your operating system to at least Mac OS X 10.9 "Mavericks" or find another viewer than can run on that older operating system.

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Posted (edited)

You have a Mid 2011 MacBook Air (4,2) running Mac OS Lion (10.7) which is not supported by Firestorm.

Your Mac is too old to run the current version of macOS (Catalina, 10.15) but it should be able to run High Sierra (10.13) if you have enough free disc space for the upgrade. Firestorm will run under High Sierra.

Here's how to upgrade...

https://support.apple.com/en-us/HT208969

Good luck, Renee! And be ready for a bit of learning as you bump into all the improvements in macOS since 2011.

Edited by Madelaine McMasters
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Process:         launchd [309]
Path:            /Applications/Firestorm-releasex64.app/Contents/MacOS/Firestorm
Identifier:      com.phoenixviewer.firestorm.viewer-hvk
Version:         ??? (???)
Code Type:       X86-64 (Native)
Parent Process:  launchd [116]

Date/Time:       2019-08-08 09:04:09.113 -0700
OS Version:      Mac OS X 10.7.5 (11G63b)
Report Version:  9

Interval Since Last Report:          26465481 sec
Crashes Since Last Report:           4227
Per-App Crashes Since Last Report:   58
Anonymous UUID:                      5D64CDE1-8CFC-4E35-A7E5-D6DDA134DD67

Crashed Thread:  Unknown

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5fc01028

Backtrace not available

Unknown thread crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000055  rbx: 0x0000000000000000  rcx: 0x0000000000000000  rdx: 0x0000000000000000
  rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x0000000000000000  rsp: 0x0000000000000000
   r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000000
  r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000
  rip: 0x00007fff5fc01028  rfl: 0x0000000000010203  cr2: 0x00007fff5fc01028
Logical CPU: 2

Binary images description not available


External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 2
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 245
    thread_create: 0
    thread_set_state: 0

Model: MacBookAir4,2, BootROM MBA41.0077.B0F, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 1.73f66
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD TS128C, 121.33 GB
USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 3
USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc52b, 0xfa130000 / 6
USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0xfa113000 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0xfa120000 / 4
USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0xfa200000 / 2
USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0xfd110000 / 3
 

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