blank screen

[Flipley]

my screen is blank when I open second life it's invisible i can see through it what do I do?

[Fritigern Gothly]

A screenshot would be helpful to determine what is going on.

[Flipley]

As you can see second life is up but the box is see through for some reason.

[panterapolnocy]

Just curious, do you have a dual monitor setup and trying to make run the viewer on non-primary one?

[Flipley]

what's a dual monitor setup?

 

[panterapolnocy]

Just two monitors used by a single computer.

See https://wiki.firestormviewer.org/secondary_monitor

Generally SL clients seems to not like non-primary monitor.

Edited August 2, 2019 by panterapolnocy

[Flipley]

no I got primary

[Lindal Kidd]

That's really weird.

Please uninstall the viewer completely, then re-download and reinstall.

For instructions on how to do a clean reinstall, see here: https://community.secondlife.com/knowledgebase/english/how-to-uninstall-and-reinstall-second-life-r524/

[Nalates Urriah]

Everyone is guessing... To actually be able to help you we need to know about your computer. Use the viewer's HELP->About... and copy-paste that information here. If the panels and menus are transparent too... you'll need to Google for how to collect your computer specs.

 

 

[Flipley]

System Information report written at: 08/06/19 12:29:09
System Name: DESKTOP-3J7AM4T
[System Summary]

Item    Value    
OS Name    Microsoft Windows 10 Pro    
Version    10.0.17763 Build 17763    
Other OS Description     Not Available    
OS Manufacturer    Microsoft Corporation    
System Name    DESKTOP-3J7AM4T    
System Manufacturer    Hewlett-Packard    
System Model    HP Pavilion dv2500 Notebook PC    
System Type    x64-based PC    
System SKU    GS846UA#ABA    
Processor    AMD Turion(tm) 64 X2 TL-58, 1900 Mhz, 2 Core(s), 2 Logical Processor(s)    
BIOS Version/Date    Hewlett-Packard F.16, 2/22/2008    
SMBIOS Version    2.4    
Embedded Controller Version    81.81    
BIOS Mode    Legacy    
BaseBoard Manufacturer    Wistron    
BaseBoard Product    30D6    
BaseBoard Version    81.51    
Platform Role    Mobile    
Secure Boot State    Unsupported    
PCR7 Configuration    Binding Not Possible    
Windows Directory    C:\WINDOWS    
System Directory    C:\WINDOWS\system32    
Boot Device    \Device\HarddiskVolume2    
Locale    United States    
Hardware Abstraction Layer    Version = "10.0.17763.529"    
User Name    DESKTOP-3J7AM4T\Michael    
Time Zone    Eastern Daylight Time    
Installed Physical Memory (RAM)    3.00 GB    
Total Physical Memory    2.94 GB    
Available Physical Memory    691 MB    
Total Virtual Memory    4.00 GB    
Available Virtual Memory    1.57 GB    
Page File Space    1.06 GB    
Page File    C:\pagefile.sys    
Kernel DMA Protection    Off    
Virtualization-based security    Not enabled    
Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable    
Hyper-V - VM Monitor Mode Extensions    Yes    
Hyper-V - Second Level Address Translation Extensions    No    
Hyper-V - Virtualization Enabled in Firmware    No    
Hyper-V - Data Execution Protection    Yes    
 

[Nalates Urriah]

Version    10.0.17763 Build 17763   Installed Physical Memory (RAM)    3.00 GB   Total Physical Memory    2.94 GB  From Internet spec pages: NVIDIA GeForce 8400M GS

Your Windows OS is 2 years behind. Current version: 1903 build 18362. An update may help.

I cannot see where the specs say 32 or 64 bit OS. With 4GB memory and 2.9GB physical memory I would guess 32-bit. The limited memory is going to cause problems. Unfortunately, this unit can only handle 4GB. So... no fix there. If you upgrade to 64-bit OS you'll be able to use all of the installed 4GB.

Nor is there a version ID for the NVIDIA driver. I assume it too is out of date. I looked up the video for this model HP.

You can check the video version using the Device Manager... in Display Adapters -> Properties -> Driver (tab) will be the version number. The current driver is version 26.21.14.3086 or commonly referred to as 430.86. Updating this driver is the most likely change to help.

Also, make sure your laptop is using the NVIDIA chip. Some systems will go into power-save and turn off the graphics chip and use the CPU in its place. You can set a Second Life game-profile for the NVIDIA in the NVIDIA Control Panel.

The laptop is within the SL system minimum requirements. But, you are below the recommended.

I suspect the problem is caused by older versions of the software you running. If you are not comfortable updating Windows or Nvidia, you may have better luck running a viewer made for older hardware, Singularity or Cool VL Viewer. You can install them and try them as an easy attempt at a fix.

[Flipley]

I think the reason it isn't working is because my computer is using directx 12 and it is messing with my games graphics so i have to go to the settings of the game and lower the directx so it works better. How do I change the settings in second life to use a lower directx

Edited August 8, 2019 by Flipley

[Lindal Kidd]

SL doesn't use DirectX at all, Flip.  We use OpenGL.  Fortunately, Nvidia does a pretty good job handling OpenGL.

[Flipley]

I tried to install the driver but it said that it's not compatible i think I got the right driver I got geforce 7150m/ nforce 630m