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GoddessAlthea420

cant get the game to launch

Question

when I try to launch the viewer , it opens but then it says I need to install version 6.2.3.527758.... but that is the version I have installed... 

 

is anyone else having this issue? does anyone know how i fix it? 

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Check to see where you installed it.  If you installed it in a different place on your machine than your previous version was installed, you may still be launching the previous version over and over again.  On my machine, for example, there is both a Program Files directory and a Program Files (x86) directory.  If you were previously using a 32-bit version of the viewer and have started using a 64-bit version, they will be installed in different places.  If you haven't changed the default in your startup list, you'll run the wrong one.

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You may have a bad icon that you are using to launch the viewer. The icon points to the OLD install. You can delete whatever icons you have (right-click delete) and reinstall the viewer. That should replace the icons with new ones that work as intended.

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