tiggy3

[Tiggy3]

Why am i not being allowed to change my password?

i did everything you suggested, the password was identified as being strong i hit save, and all i get is an error message, unable to complete request. iv tried several times for a couple of days

Edited July 14, 2019 by Tiggy3

[Rolig Loon]

I have no idea.  You should be able to log in with your current password and go to Account >>> Change Password and see this page

Assuming that you type the correct current password and do not have your Caps Lock key down, you should be able to simply supply a new password, confirm it, and then hit "Save Changes".  Notice the important comment that "Weak passwords are not allowed".  That means that the system will reject a password like "12345" or "My Password" or "P@ssw0rd".  You really need to come up with something more imaginative and harder to guess, like "D%398&xu7".  If you think you'll have a hard time remembering that, or if you are not using a password system like Last Pass that does it for you, yiu can still try something like "@BitB3tter$38", which is relatively easy to remember but hard to guess.

Edited July 14, 2019 by Rolig Loon

[Tiggy3]

i did everything you suggested, the password was identified as being strong i hit save, and all i get is an error message, unable to complete request. iv tried several times for a couple of days

[Rolig Loon]

Very odd.  You might try using a different web browser to see if that makes a difference. Sometimes it does.  If you're using Chrome, try Firefox or Opera.  If all else fails, contact Live Chat or submit a support case.

[Whirly Fizzle]

Contact Linden Lab support, they can fix this: https://lindenlab.freshdesk.com/support/solutions/articles/31000131009-contact-support
 

One cause of this problem happens if a Linden hijacked your account in a certain way for testing/fixing something.  It happened to me once when my Aditi account was hijacked by LL & then released & it broke my ability to change password.  Support fixed it quickly.

Edited July 14, 2019 by Whirly Fizzle

[Alwin Alcott]

15 hours ago, Rolig Loon said:

 

(Rolig sorry for using you pic   )

it also can be the autofill of your current password isn't the one that is stored.
perhaps try putting it in manually before you hit save.

( i have that happen sometimes when i used a alt account before)