Unable to pay the Linden assesment.

[teagan2387]

A friend of mine has an outstanding Linden assessment over 100 dollars. They told her to go to her dashboard and pay the balance when she could. She has done that and to no avail. She has tried using different cards. She called her back and they said the payment was going through but was being bounced back from Linden labs. My question is has this happened to anyone else? How was it resolved and how long did it take?

[LittleMe Jewell]

If it is bouncing on the LL side, I'd say she needs to talk to Billing.  There may be something  about the payment method that they don't consider valid.

Our Billing team is available from 9am to 6pm EST(6am to 3pm PST), Monday through Friday.
Toll-Free (US/Canada): 800.294.1067
Long-Distance: 703.286.6277   
 

[teagan2387]

She has. They told her to enter in a ticket. She has. We are just wondering how long this normally takes. She is super frustrated and just trying to hear if someone else has had these issues and how long it took to fix. So she has some idea of how long she will be waiting and wondering what other people experiences were with this issue.

 

[Fox Wijaya]

20 minutes ago, teagan2387 said:

She has. They told her to enter in a ticket. She has. We are just wondering how long this normally takes. She is super frustrated and just trying to hear if someone else has had these issues and how long it took to fix. So she has some idea of how long she will be waiting and wondering what other people experiences were with this issue.

 

you can't get any advice about how long, all billing issues are personal.
It's also not really a point to discussion as it's not your issue, it would be different if there is first hand information.
Experience learned that people have some partial memory loss, or not telling all details, when a friend has to do the communication as you do now.

[teagan2387]

It is more so that her account is on hold and she is unable to ask for herself because she can't get on the forums.

[teagan2387]

But thank you anyway.

[LittleMe Jewell]

1 hour ago, teagan2387 said:

She has. They told her to enter in a ticket. She has. We are just wondering how long this normally takes. She is super frustrated and just trying to hear if someone else has had these issues and how long it took to fix. So she has some idea of how long she will be waiting and wondering what other people experiences were with this issue.

 

Odd - this does definitely seem to be a Billing issue and that phone number is specifically for Billing problems.

[Selene Gregoire]

3 hours ago, teagan2387 said:

We are just wondering how long this normally takes.

Your guess is as good as ours. It can take any where from a few hours (phone is faster) to a few months. 

Sometimes you have to go over someone's head to get any thing done. She needs to follow up with Billing. And keep following up until the issue is resolved.