TarraMcBain 392 Posted May 13, 2020 Share Posted May 13, 2020 1 hour ago, TarraMcBain said: Nooooooooo I'm crying right now Figure of speak .. that was a great location and I missed it. 5 Link to post Share on other sites
Artair Glendullen 354 Posted May 13, 2020 Share Posted May 13, 2020 I'm going to be releasing this Vic on the rails in about 20 minutes in order to try and snag a spot in Hawkesblood once it's up! It's up the tracks from a Back to the Future easter egg, and it's next to one of the landing zones for the Swaginator hunt. 😛 5 Link to post Share on other sites
karynmaria 3,339 Posted May 13, 2020 Share Posted May 13, 2020 I just got a Victorian in Grenouille. Looks like a new region. 5 Link to post Share on other sites
Artair Glendullen 354 Posted May 13, 2020 Share Posted May 13, 2020 16 minutes ago, Artair Glendullen said: I'm going to be releasing this Vic on the rails in about 20 minutes in order to try and snag a spot in Hawkesblood once it's up! It's up the tracks from a Back to the Future easter egg, and it's next to one of the landing zones for the Swaginator hunt. 😛 Released! 3 Link to post Share on other sites
Mauritsss 155 Posted May 13, 2020 Share Posted May 13, 2020 Damn.. Waited for that release :). I abandonned my place yesterday, house went into maintenance but my profile says I still own it so I cant switch :). Support takes already over 24h 😛 I am annoyed 😛 1 Link to post Share on other sites
Fay Starlight 3,058 Posted May 13, 2020 Share Posted May 13, 2020 2 hours ago, Leora Jacobus said: I am about to release a beautiful seashore Victorian in about 10 minutes at 10:15 SLT My alts premium exopires soon and I want to downgrade him to Basic. It is in Blackwell http://maps.secondlife.com/secondlife/Blackwell/114/145/23 Whoever got it is my new next door neighbor! 4 Link to post Share on other sites
Fay Starlight 3,058 Posted May 13, 2020 Share Posted May 13, 2020 13 minutes ago, Mauritsss said: Damn.. Waited for that release :). I abandonned my place yesterday, house went into maintenance but my profile says I still own it so I cant switch :). Support takes already over 24h 😛 I am annoyed 😛 I have afriend going through the same! Have you tried live chat? 3 Link to post Share on other sites
Sylvia Tamalyn 16,019 Posted May 13, 2020 Share Posted May 13, 2020 58 minutes ago, Mauritsss said: Damn.. Waited for that release :). I abandonned my place yesterday, house went into maintenance but my profile says I still own it so I cant switch :). Support takes already over 24h 😛 I am annoyed 😛 Second what Faydra said! Contact live chat! 4 Link to post Share on other sites
Mauritsss 155 Posted May 13, 2020 Share Posted May 13, 2020 1 minute ago, Sylvia Tamalyn said: Second what Faydra said! Contact live chat! 3 minutes ago, Faydra Foden said: I have afriend going through the same! Have you tried live chat? Already did twice Today and clearly this is the result: 2 Link to post Share on other sites
Sylvia Tamalyn 16,019 Posted May 13, 2020 Share Posted May 13, 2020 1 minute ago, Mauritsss said: Already did twice Today and clearly this is the result: You spoke with them twice and they didn't try to help you at all? They are usually extremely helpful. 2 Link to post Share on other sites
Mauritsss 155 Posted May 13, 2020 Share Posted May 13, 2020 Just now, Sylvia Tamalyn said: You spoke with them twice and they didn't try to help you at all? They are usually extremely helpful. No no! They were friendly but we all know they can't help if its escalated... So I have to wait.. over 26h already... No comment on the ticket... 1 Link to post Share on other sites
Sylvia Tamalyn 16,019 Posted May 13, 2020 Share Posted May 13, 2020 1 minute ago, Mauritsss said: No no! They were friendly but we all know they can't help if its escalated... So I have to wait.. over 26h already... No comment on the ticket... Oh whew, I am always singing their praises so was concerned! It does sound like there is some bad tech glitch if they had to pass it along, though it seems like someone could have given your account a kick in the pants to unstick that home by now. I will keep my fingers crossed for you that this delay means you catch a home in an even nicer region that has yet to be released. 2 Link to post Share on other sites
Mauritsss 155 Posted May 13, 2020 Share Posted May 13, 2020 1 minute ago, Sylvia Tamalyn said: Oh whew, I am always singing their praises so was concerned! It does sound like there is some bad tech glitch if they had to pass it along, though it seems like someone could have given your account a kick in the pants to unstick that home by now. I will keep my fingers crossed for you that this delay means you catch a home in an even nicer region that has yet to be released. Issue is that support sees that my house is abandonned... But in (even a cache free browser) it is still on my premium page... 3 Link to post Share on other sites
Marisa Starbrook 1,482 Posted May 13, 2020 Share Posted May 13, 2020 On a happier note, my alt got her camper back in Antelope Lake, that she abandoned about a week ago. Fireflies on the lake! 12 Link to post Share on other sites
Cricket Portland 291 Posted May 13, 2020 Share Posted May 13, 2020 1 hour ago, Mauritsss said: Issue is that support sees that my house is abandonned... But in (even a cache free browser) it is still on my premium page... When this happened to me, they restarted the region that I abandoned the home from and it took care of the sticky home on the land page. They did this right away from live chat. 6 Link to post Share on other sites
Mercedes Avon 1,145 Posted May 13, 2020 Share Posted May 13, 2020 3 hours ago, Artair Glendullen said: I'm going to be releasing this Vic on the rails in about 20 minutes in order to try and snag a spot in Hawkesblood once it's up! It's up the tracks from a Back to the Future easter egg, and it's next to one of the landing zones for the Swaginator hunt. 😛 I am pretty sure my alt is the new owner of this lovely parcel/house 🙂 6 Link to post Share on other sites
Mercedes Avon 1,145 Posted May 13, 2020 Share Posted May 13, 2020 3 hours ago, Mauritsss said: Damn.. Waited for that release :). I abandonned my place yesterday, house went into maintenance but my profile says I still own it so I cant switch :). Support takes already over 24h 😛 I am annoyed 😛 I still have the Victorian Artair released. I am not sure I will keep it because I wasn't looking for a Vic but when I saw it I had to check it out and it is in a very nice location. Let me know if you get your situation fixed and I will let you know if (and then when) I choose to release it. 6 Link to post Share on other sites
Mauritsss 155 Posted May 14, 2020 Share Posted May 14, 2020 12 hours ago, Cricket Portland said: When this happened to me, they restarted the region that I abandoned the home from and it took care of the sticky home on the land page. They did this right away from live chat. I miss some sort of charm to seduce them to do that it seems 😛 36hours in: still no solution... 3 Link to post Share on other sites
LoganPryor 162 Posted May 14, 2020 Share Posted May 14, 2020 1 hour ago, Mauritsss said: I miss some sort of charm to seduce them to do that it seems 😛 36hours in: still no solution... I find cases take DAYS before anyone responds. It's why I always try to use Live Chat. Since Cricket says a region restart took care of it, for them perhaps get back to Live Chat and ask them to restart the region. 4 Link to post Share on other sites
Fay Starlight 3,058 Posted May 14, 2020 Share Posted May 14, 2020 2 minutes ago, LoganPryor said: I find cases take DAYS before anyone responds. It's why I always try to use Live Chat. Since Cricket says a region restart took care of it, for them perhaps get back to Live Chat and ask them to restart the region. Yes do that---they WILL do it if you just straight ask them. I have and they did. (for other reasons) 1 Link to post Share on other sites
Mauritsss 155 Posted May 14, 2020 Share Posted May 14, 2020 (edited) 1 hour ago, Faydra Foden said: Yes do that---they WILL do it if you just straight ask them. I have and they did. (for other reasons) Nope they didnt 😛 they point towards covid as a reason why they running behind in tickets. Lame excuse for an online tool its not like they have to "ship" the ticket. I hate that business point in that direction for excuses of delay. It's cheap and makes me even more annoyed :). Btw restart would not solve it according to live chat. Edited May 14, 2020 by Mauritsss 2 2 Link to post Share on other sites
Fay Starlight 3,058 Posted May 14, 2020 Share Posted May 14, 2020 (edited) I am very very surprised. I have never had them not reset a region when I asked. Edited May 14, 2020 by Faydra Foden 4 Link to post Share on other sites
Mauritsss 155 Posted May 14, 2020 Share Posted May 14, 2020 1 minute ago, Faydra Foden said: I am very very surprised. I have never had them not reset a region when I asked. I repeat 😛 It's the charm thing 1 Link to post Share on other sites
Marisa Starbrook 1,482 Posted May 14, 2020 Share Posted May 14, 2020 1 hour ago, Mauritsss said: Nope they didnt 😛 they point towards covid as a reason why they running behind in tickets. Lame excuse for an online tool its not like they have to "ship" the ticket. I hate that business point in that direction for excuses of delay. It's cheap and makes me even more annoyed :). Btw restart would not solve it according to live chat. I feel your pain, but I also spent much of my career working in some form of customer service. It ain’t easy. I do believe that covid has impacted their support team. There are more people in SL, because they’re stuck at home. More people, more usage, more problems. I really do hope your ticket gets resolved soon. I want to echo @Sylvia Tamalyn ‘s sentiment. There’s an even better spot awaiting you than the one you originally hoped for. 4 Link to post Share on other sites
Mauritsss 155 Posted May 14, 2020 Share Posted May 14, 2020 2 hours ago, LuLu Starbrook said: I feel your pain, but I also spent much of my career working in some form of customer service. It ain’t easy. I do believe that covid has impacted their support team. There are more people in SL, because they’re stuck at home. More people, more usage, more problems. I really do hope your ticket gets resolved soon. I want to echo @Sylvia Tamalyn ‘s sentiment. There’s an even better spot awaiting you than the one you originally hoped for. I have nothing against the chat support, not at all. Big kuddo's for them. I own two business myself and one in the digital space, and yes it is true we also see our tickets go up due to extra usage, but pointing in Covid is just too easy for me :). U have the same effect in dark winter months 1 Link to post Share on other sites
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