SindeeStarfall Posted June 15, 2019 Share Posted June 15, 2019 I assumed that meant i could actually chat with someone from Linden Labs, live, with my premium membership. Is this not the case? why can I not find it anywhere? 1 Link to comment Share on other sites More sharing options...
Coffee Pancake Posted June 15, 2019 Share Posted June 15, 2019 Quote Premium and Concierge accounts are also eligible to use live chat support during our operating hours of 9am-6pm Eastern (6am-3pm Pacific) every day. https://lindenlab.freshdesk.com/support/solutions/articles/31000131009-contact-support 5 Link to comment Share on other sites More sharing options...
Erwin Solo Posted June 16, 2019 Share Posted June 16, 2019 The chat helpdesk is reasonably helpful, but I find that about 50% of the time they tell me to submit a support ticket. 1 Link to comment Share on other sites More sharing options...
Selene Gregoire Posted June 18, 2019 Share Posted June 18, 2019 Back when I was premium I ended up giving up on live chat and just filed support tickets because most of the time live chat gave out erroneous information. It used to be available 24/7, now they don't even keep the same 'normal' business hours that everyone else in PST does. So if you live in PST and have a problem, you won't be able to talk to live chat because they close 2 hours before you get off work! And if you are like most people you don't have time in the mornings before work, especially if you have children. All of the cut backs add up and it makes me think the mismanagement of LR dba LL/SL has been worse than I originally suspected. 2 Link to comment Share on other sites More sharing options...
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