Non-copyable items missing after crashing. Please Help

[Robby Questi]

I put in a ticket days ago, I've yet have received a response.

On June 04, 2019, I crashed in Second Life. Before I crashed, I was furnishing my home with Non-copyable items. I was frozen and then I exited out the viewer. I tried to log back into my Home spot on the region, it said my region was unavailable and I was teleported to the Horizons Yurania region. I went back to my home spot minutes later and noticed my items were not displayed that I took the time to put out and they were missing. At the time I assumed they were back in my inventory and I didn't check because I did not have the energy to re-furnish, until a few days ago when I tried to work on my home again, I noticed the items weren't in my inventory. I have several items missing that are no copy. Are they lost for good? Is there a way I can get them back? Will I need to have my account rolled back?

Edited June 14, 2019 by Robby Questi

[Pamela Galli]

After you rezzed the items, the region crashed before it saved everything, which it does every few minutes. So yes they are probably gone. Contact the sellers and explain that you are not the usual person who just dumps his items in inventory as coalesced objects, then expects the seller to fix it — yours is one of the ways that items can genuinely be lost, through no fault of your own.