Has anyone seen where the prepay section is?

[Victorianna Writer]

I haven't seen it yet. My account was due yesterday and it took my one year and then says there was a problem???? Ummm, it's already out of my account. I want to do the prepay with the current rates but can't find it at the moment.

Someone last night said it would be listed under the memberships that we have but I don't see anything.

Anyone else having that issue or can't find where to prepay?

Thanks.

[Lindal Kidd]

They said the pre-pay option would be made available today or tomorrow (June 3/4).  But you probably should call Billing to check to see that your regularly scheduled payment went through, if it gave you an error message.  800-294-1067 or 703-286-6277

[Victorianna Writer]

Thank you for the numbers

[Victorianna Writer]

1 hour ago, Lindal Kidd said:

They said the pre-pay option would be made available today or tomorrow (June 3/4).  But you probably should call Billing to check to see that your regularly scheduled payment went through, if it gave you an error message.  800-294-1067 or 703-286-6277

I just noticed the problem part is in the payout section saying there isn't enough funds to payout which is correct but it's weird because I never did request a payout. You think I should still call them anyway? It's under the process credit tab.

Edited June 3, 2019 by Victorianna Writer
Update

[Victorianna Writer]

2 hours ago, Lindal Kidd said:

They said the pre-pay option would be made available today or tomorrow (June 3/4).  But you probably should call Billing to check to see that your regularly scheduled payment went through, if it gave you an error message.  800-294-1067 or 703-286-6277

I spoke with LL billing, it is separate. They also mentioned that the pre-pay set up should hopefully be up and ready sometime today. They are still working on it for the site and it will be set up in the Premium Membership tab. Thank you for your help Lindal, I appreciate it.