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Jaenie Crystal

Cannot see Korean Letters, No Matter What I do (SL VIewer, MacOS)

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Posted (edited)

I'm using the latest SL VIewer and the latest MacOS, and I can see Korean letters (hangul) just fine in Firestorm and every other application on my Mac.  But in the SL Viewer it always shows as little boxes.  Some years ago this worked fine in the SL Viewer and then all of a sudden with an update it went from hangul to boxes. I've been trying to figure this out since then and no advice nor suggestion has worked.  😢 Just looking for more ideas. Please, do you have any? 

Jaenie

Edited by Jaenie Crystal

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Posted (edited)
8 hours ago, Lindal Kidd said:

Is the Korean font installed on your computer?

Hi Lindal,

Yes, a few of them. As I mentioned, I can see hangul just fine in Firestorm, Google Hangouts and other apps.  I type hangul in one, then switch apps to SL Viewer and get boxes, to another application, hangul works just fine.  In OSX Pages I generally use Apple SD Gothic Neo just fine.  The default MacOS font (Lucida Grande) has Korean built in and should be working just fine.  For the record, it doesn't matter how I enter hangul into chat, it shows up as boxes, whether I use the keyboard/interface switcher, cut and paste from a website, text file, or word processor.   

As I've researched this, it seems  that many fonts on MacOS seem to not be single-language sets. I'm starting to think that the default font for the SL Viewer, like the ones I've mentioned above, does not have hangul built in.  When a font has no representative for a requested character... it prints a box.

Another though... I know people who have their Macs set to use Korean as the default language. They have no problem with SL Viewer. Perhaps viewer might be relying on that setting and will not recognize character sets outside of that language? In other words, this is a View bug.  I only kinda know what I'm talking about 😁

FWIW...

hangul = 한글

Seem to work great in Chrome 😛

Jaenie ... um 미영 😁

Edited by Jaenie Crystal

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No one? :( . Please help me solve this. I don't want to use Firestorm.

 

So weird... My profile shows hangul just fine, but my tag doesn't. 

 

image.png.30a49f598557ed996982880b9b6037f2.png

 

And chat doesn't.

image.png.aaf34a743713da3b1a0a3f6e2766dfa5.png

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9 minutes ago, Jaenie Crystal said:

No one? :( . Please help me solve this. I don't want to use Firestorm.

It might just be that this is an issue that the people who commonly answer questions in this area have not come across before. 

If you are able to see the hangul in the Firestorm viewer, but not the LL viewer, then perhaps it is a glitch in the LL viewer, and you should file a support ticket about it. 

You might also want to check in areas or groups in-world where you know there are other people using hangul to see if they have this issue and if so, were they able to resolve it.  You might also want to check in the International part of the forums to see if there is a sub-forum there that would be appropriate for asking about this. 

 

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1 hour ago, moirakathleen said:

It might just be that this is an issue that the people who commonly answer questions in this area have not come across before. 

If you are able to see the hangul in the Firestorm viewer, but not the LL viewer, then perhaps it is a glitch in the LL viewer, and you should file a support ticket about it. 

You might also want to check in areas or groups in-world where you know there are other people using hangul to see if they have this issue and if so, were they able to resolve it.  You might also want to check in the International part of the forums to see if there is a sub-forum there that would be appropriate for asking about this. 

 

 

Thank you moirakathleen. I think I will file a ticket.

I go to some of the Korean sims sometimes and ask. So have, no luck. Most of them are using Windows, for which there is a known path for getting hangul to work properly. Also, the people I have encountered there have their systems set to Korean by default (so they see everything on their computer in hangul).  Def not going to make my computer default to Korean... it'd take me 10 times longer to get anything done :D 

 

Jaenie

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