Second Life is down.

[Female Winslet]

3 minutes ago, Wulf Linden said:

Letting others know we are working hard to resolve this is extremely helpful.  Share the status page with people you see on the forums running into difficulties to save them some headaches.  This page will be updated regularly when new information is available.  

https://status.secondlifegrid.net/

 

 

7 minutes ago, Tommy Linden said:

There are things you can do! You can point them to this lovely thread, or this one Network Maintenance or our Status Grid (this is a great resource for all new people to have!) and even to our Twitter and Facebook page as well. All great places to find out what is going on with Second Life.

We shall pass on the news of this glorious thread and the honored grid status website. (Right, everybody? We're gonna be helpful while we watch our cat videos, right?) 

I guess I'll ask the obvious question. I'm sure you don't know when things will be back up. But can you give a rough idea? Are talking about an hour or two? Or, more realistically, tomorrow? Or longer? Or just no idea?

[Tarina Sewell]

3 minutes ago, Stephanie Misfit said:

Oh dear, I think the beta grid just died too.

I have yet to be able to get into beta, it always says my password is wrong..

[animats]

The beta grid is up, but when I upload a .DAE file for an animesh object that worked yesterday, it won't animate. Yesterday's upload animates just fine. But maybe I'm doing something wrong.

Message "Asset server didn't return in a timely fashion. Object returned to sim" in Animesh1 on beta grid.

Probably not a good time to be doing animesh work.

[CrystalFragments]

2 minutes ago, Tommy Linden said:

All part of the master plan! Just like when you are waiting for a knock on the door, or a phone call.

I'm back! So logins are enabled now? Or did you disable them again right before I got back! xP

[Tommy Linden]

Just now, Tarina Sewell said:

I have yet to be able to get into beta, it always says my password is wrong..

I would be happy to have my team help with that Tarina, just send in a ticket, and then let me know privately what the ticket number is and I will have an agent help you out as soon as possible.

[Tommy Linden]

2 minutes ago, Female Winslet said:

 

We shall pass on the news of this glorious thread and the honored grid status website. (Right, everybody? We're gonna be helpful while we watch our cat videos, right?) 

I guess I'll ask the obvious question. I'm sure you don't know when things will be back up. But can you give a rough idea? Are talking about an hour or two? Or, more realistically, tomorrow? Or longer? Or just no idea?

The best I can tell you right now, is we have a lot of people working hard on getting it resolved, and that we want everyone back in Second Life as quickly as possible. Except @CrystalFragments we are tormenting them as part of the master plan.

[Female Winslet]

1 minute ago, CrystalFragments said:

I'm back! So logins are enabled now? Or did you disable them again right before I got back! xP

I still can't login. I get a logins are disabled message. But see discussion about the login progress bar. Now that mine is full, I'm sure I will be able to login any minute!

[Female Winslet]

Just now, Tommy Linden said:

The best I can tell you right now, is we have a lot of people working hard on getting it resolved, and that we want everyone back in Second Life as quickly as possible. Except @CrystalFragments we are tormenting them as part of the master plan.

So, hypothetically . . . if a snow leopard were sitting on the servers and started shedding heavily because, you know, it's a move to a far warmer climate . . . would the shedding into the servers have this effect?

Asking for a friend. 

[Tommy Linden]

Just now, Female Winslet said:

So, hypothetically . . . if a snow leopard were sitting on the servers and started shedding heavily because, you know, it's a move to a far warmer climate . . . would the shedding into the servers have this effect?

Asking for a friend. 

I would be more concerned that there was a snow leopard sitting on the servers above anything else that might be going on. Also, do I get to keep the snow leopard as a pet if I convince it to move off of the servers?

[Tarina Sewell]

This have anything to do with the earthquake near Darwin?

[Female Winslet]

2 minutes ago, Tommy Linden said:

I would be more concerned that there was a snow leopard sitting on the servers above anything else that might be going on. Also, do I get to keep the snow leopard as a pet if I convince it to move off of the servers?

I think you made a typo when you meant to ask if the snow leopard would keep you for a pet. No, I will not be your pet. . . Uhhhh  . . . I mean my friend won't be your pet. 

[Tommy Linden]

1 minute ago, Tarina Sewell said:

This have anything to do with the earthquake near Darwin?

Thankfully it does not have anything to do with that earthquake.

[Bixyl Shuftan]

1 hour ago, Grumpity Linden said:

If I may recommend some videos? https://www.youtube.com/channel/UC5dsLkNZX9pVgmEHpJX9QCA

I recommend these - https://slnewser.blogspot.com/search/label/SL video

[Gingir Ghoststar]

1 hour ago, Grumpity Linden said:

You heard it first.  It's all Lucia's fault.  

Seriously though, we're very carefully lining our ducks back up in a row - and will enable logins again as soon as it's prudent.  We're not actually that crazy about taking down the grid, but we had to bang on some things, and are terribly sorry!

 

Do you need a bigger hammer? I have a sledgehammer you can borrow if needed. 

[CrystalFragments]

6 minutes ago, Tommy Linden said:

The best I can tell you right now, is we have a lot of people working hard on getting it resolved, and that we want everyone back in Second Life as quickly as possible. Except @CrystalFragments we are tormenting them as part of the master plan.

you meanie! 😟

[Gingir Ghoststar]

[kathyparnes1]

7 minutes ago, Tarina Sewell said:

This have anything to do with the earthquake near Darwin?

I doubt it..  someone mentioned at one stage they use a data center near arizona somewhere,

The downtime sounds like a server migration to me...

[CrystalFragments]

Btw @Tommy Linden for us tech nerds can you give us an idea? Former Net+ and A+ student here curious about the workings under the hood

[SelenaKnowing Amaranth]

This is really going to take 3 days? I am worried a little.

[Female Winslet]

1 minute ago, kathyparnes1 said:

I doubt it..  someone mentioned at one stage they use a data center near arizona somewhere,

The downtime sounds like a server migration to me...

Well, we know there has been a lot of work going on behind the scenes related to moving into the cloud. I am not a tech wizard, but that sounds to me like some pretty big work that is likely to involve some downtime. And maybe what's happening now is part of that?

[Female Winslet]

1 minute ago, SelenaKnowing Amaranth said:

This is really going to take 3 days? I am worried a little.

The announced maintenance period was 4 days, the 13-16 (13, 14, 15, 16). That doesn't mean this outage will last all four days.

[Tommy Linden]

Just now, CrystalFragments said:

Btw @Tommy Linden for us tech nerds can you give us an idea? Former Net+ and A+ student here curious about the workings under the hood

I could give you a lot of ideas. Such as...

Isn't it a bit unnerving that doctors call what they do "practice"?

Where do forest rangers go to "get away from it all"?

Why do they report power outages on TV?

If a book about failures doesn't sell, is it a success?

But for the workinds under our hood, I am afraid I am not the best person to speak about that, and the ones that are, are knee deep under the hood right now.

[Gwenfrewy]

1 minute ago, Female Winslet said:

The announced maintenance period was 4 days, the 13-16 (13, 14, 15, 16). That doesn't mean this outage will last all four days.

Oh dear 😮

[Gwenfrewy]

Can I ask if we should try logging in constantly or is that a heavy burden on the servers? I can imagine, and that may be why the login attempts are being disabled?

[Windywinters]