wont load! :(

[Meegan Moana]

Been out of SL for long time - got a new laptop a few days ago and thoughts I would check out SL again. downloaded it tonight and was fine.  closed thew viewer because it seemed frozen and when i tried to reopen it just locks up about 5/8ths of the way "loading world".  tried uninstalling and reboot but no luck. even tried firestorm viewer and it does the same thing (shows the load bar and freezes at about 5/8 of way)  any help would be greatly appreciated - I am not very tech savvy

[Cindy Evanier]

58 minutes ago, Meegan Moana said:

Been out of SL for long time - got a new laptop a few days ago and thoughts I would check out SL again. downloaded it tonight and was fine.  closed thew viewer because it seemed frozen and when i tried to reopen it just locks up about 5/8ths of the way "loading world".  tried uninstalling and reboot but no luck. even tried firestorm viewer and it does the same thing (shows the load bar and freezes at about 5/8 of way)  any help would be greatly appreciated - I am not very tech savvy

open the viewer.  Don't log in but from the screen go to help - about  

and paste all the details here.  It will help people diagnose your problem

Edited April 28, 2019 by Cindy Evanier

[LittleMe Jewell]

6 hours ago, Meegan Moana said:

Been out of SL for long time - got a new laptop a few days ago and thoughts I would check out SL again. downloaded it tonight and was fine.  closed thew viewer because it seemed frozen and when i tried to reopen it just locks up about 5/8ths of the way "loading world".  tried uninstalling and reboot but no luck. even tried firestorm viewer and it does the same thing (shows the load bar and freezes at about 5/8 of way)  any help would be greatly appreciated - I am not very tech savvy

Definitely do as Cindy said.  That will give us the important specs of your system.  There are a few known issues with some graphic card driver versions and such, so the tech info will help us help you.

[Meegan Moana]

thnx for the assist.here is the info you stated would be helful. 

 

Second Life Release 6.2.0.526190 (64bit)
Release Notes

CPU: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (1800 MHz)
Memory: 8027 MB
OS Version: Microsoft Windows 10 64-bit (Build 17763)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) UHD Graphics 620

Windows Graphics Driver Version: 24.20.100.6346
OpenGL Version: 4.2.0 - Build 24.20.100.6346

Window size: 1304x745
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 128m
Bandwidth: 3000kbit/s
LOD factor: 1.125
Render quality: 3
Advanced Lighting Model: Enabled
Texture memory: 512MB
VFS (cache) creation time: April 28 2019 07:11:05

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
April 28 2019 07:11:41

[LittleMe Jewell]

4 minutes ago, Meegan Moana said:

OS Version: Microsoft Windows 10 64-bit (Build 17763)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) UHD Graphics 620

As suspected, it is likely the graphics driver. See this post:

 

[Dean Haystack]

On 4/28/2019 at 7:11 AM, Meegan Moana said:

got a new laptop a few days ago

That CPU came out in 2017.
I also see in your other post "Window size: 1304x745" I'm wondering if the screen resolution caps at 1366x768? They haven't made those for years now.

I hope you haven't over payed for it, that happens all too often.