Help with Cat

[Caroline Heartsong]

hello I'm new to kittycat, I have a problem and I'm a little worried I bought a cat
the box is supposed to arrive in inventory but in my case it stayed on the wall where all the kittens in the sim show, 
I opened it, but as not It was my sim my cat did not come out of the box, and accidentally take it,and now I do not know how to get it back.
Box
Traits: 6
 
Fur Russian - Black
Eye Exotic Seas (Curious | Small)
Natural Shade
Tail Genesis
Ears Pixie Point
Whiskers Black (Swanky Lite)
Size Normal

Version: 1.59
Owner: letter11juliet Resident
ID: ff706e01-5913-1aef-9fdc-363cb38cc498

 

Edited April 19, 2019 by letter11juliet

[Cindy Evanier]

Just now, letter11juliet said:

hello I'm new to kittycat, I have a problem and I'm a little worried I bought a cat
the box is supposed to arrive in inventory but in my case it stayed on the wall where all the kittens in the sim show, 
I opened it, but as not It was my sim my cat did not come out of the box, and accidentally take it,and now I do not know how to get it back.
Box
Traits: 6
 
Fur Russian - Black
Eye Exotic Seas (Curious | Small)
Natural Shade
Tail Genesis
Ears Pixie Point
Whiskers Black (Swanky Lite)
Size Normal
Price 250

Did you contact the person you bought it from for customer service?

[Caroline Heartsong]

7 minutes ago, Cindy Evanier said:

Did you contact the person you bought it from for customer service?

Yes, but nothing, thats why i am posting here!

[Theresa Tennyson]

11 minutes ago, letter11juliet said:

hello I'm new to kittycat, I have a problem and I'm a little worried I bought a cat
the box is supposed to arrive in inventory but in my case it stayed on the wall where all the kittens in the sim show, 
I opened it, but as not It was my sim my cat did not come out of the box, and accidentally take it,and now I do not know how to get it back.
Box
Traits: 6
 
Fur Russian - Black
Eye Exotic Seas (Curious | Small)
Natural Shade
Tail Genesis
Ears Pixie Point
Whiskers Black (Swanky Lite)
Size Normal

Version: 1.59
Owner: letter11juliet Resident
ID: ff706e01-5913-1aef-9fdc-363cb38cc498

 

You'll need to take out a support ticket on the KittyCats site - here's a link:

https://kittycats.ws/manual/

[Caroline Heartsong]

2 minutes ago, Theresa Tennyson said:

You'll need to take out a support ticket on the KittyCats site - here's a link:

https://kittycats.ws/manual/

Thanks you, Theresa!

[MrsSeren]

For future reference, with KittyCats you don't open the box, you click the box and should be option to birth the cat.

Edited April 19, 2019 by MrsSeren

[LittleMe Jewell]

Also, for future reference, when you buy a KittyCats kitty anywhere except the official KittyCatS! store, after you buy the item right click it and select Take.  If you don't, eventually the auto-return on the land should send it to your Lost & Found folder, but that process is sometimes problematic with no-copy items.  Then take the box home and rez it on the ground and then click it to Unpack it.

The "Take" option also applies if you happen to ever buy Gacha items or other Transfer no-copy items at places like yard sales.