Lyte Rae Posted April 18, 2019 Share Posted April 18, 2019 Hello, I'm presented with no options on my mailbox except for the left and right arrows, so I'm unable to change my house style. Is there something I'm doing wrong? Thanks 1 Link to comment Share on other sites More sharing options...
Buttacwup Float Posted April 18, 2019 Share Posted April 18, 2019 I had the same issue. 2 Link to comment Share on other sites More sharing options...
Sylvia Tamalyn Posted April 18, 2019 Share Posted April 18, 2019 I just tested mine and it is working. How odd! Link to comment Share on other sites More sharing options...
Lyte Rae Posted April 18, 2019 Author Share Posted April 18, 2019 Added a picture for reference 1 Link to comment Share on other sites More sharing options...
MoiraKathleen Posted April 18, 2019 Share Posted April 18, 2019 I don't remember their business hours, but if Live Chat is still available today I would contact them. Link to comment Share on other sites More sharing options...
Maitimo Posted April 19, 2019 Share Posted April 19, 2019 (edited) Same here, and then I touched my house and it vanished entirely. I submitted a support ticket, so I guess I'll be living in a skybox for a month Edited April 19, 2019 by Matty Luminos 2 Link to comment Share on other sites More sharing options...
HadleyMoore Posted April 19, 2019 Share Posted April 19, 2019 (edited) 10 hours ago, Lyte Rae said: Added a picture for reference I have a houseboat in the Pygmy sim and the same thing is happening to me , My mailbox stopped working yesterday after they restarted the sim. I asked three of my neighbors if their mailbox was responding and they all said they were , so I guess its just a random thing and not sim wide. Edited April 19, 2019 by HadleyMoore Link to comment Share on other sites More sharing options...
Asadora Summers Posted April 19, 2019 Share Posted April 19, 2019 We will all look back on these times and get the same warm fuzzy feeling when we remember shoes in nether regions after teleporting:) Do not panic! Always keep your towel handy! 4 Link to comment Share on other sites More sharing options...
Maitimo Posted April 19, 2019 Share Posted April 19, 2019 (edited) Well the good news is that one of the Moles came and fixed my mailbox so I have a house again. (TBH I think all he had to do was re-set the scripts). He said that anyone else having the same trouble, to put in a support ticket and they'll get to it soon. I was pleasantly surprised how quick it was. Edited April 19, 2019 by Matty Luminos 8 Link to comment Share on other sites More sharing options...
Loryell Posted April 20, 2019 Share Posted April 20, 2019 No dia 18/04/2019 às 19:25, Lyte Rae disse: Olá As caixas de correio, exceto as setas para a esquerda e para a direita, não podem ser alteradas. Há algo que estou fazendo errado? obrigado Link to comment Share on other sites More sharing options...
Loryell Posted April 21, 2019 Share Posted April 21, 2019 Em 18/04/2019, às 19h25, Lyte Rae disse: Hello! Have another problem besides the mailbox I do not have access and now my house is gone, could someone help me please? Link to comment Share on other sites More sharing options...
Brat Spicy Posted April 21, 2019 Share Posted April 21, 2019 14 minutes ago, Loryell said: Same problem here and I just want to get started! Do they reset mailboxes in easter weekend or I have to wait 2 more days... Link to comment Share on other sites More sharing options...
s2Pandora Posted April 21, 2019 Share Posted April 21, 2019 1 hour ago, Loryell said: I have seen lots of missing houses on my journeys, however sometimes if I teleport elsewhere away from the area and come back, the house will be there again. Not sure if this would help everybody, but it's something i've notice. Link to comment Share on other sites More sharing options...
MoiraKathleen Posted April 21, 2019 Share Posted April 21, 2019 1 hour ago, iBrat said: Same problem here and I just want to get started! Do they reset mailboxes in easter weekend or I have to wait 2 more days... Hopefully they will come around first thing Monday morning (if not sooner) and reset all the mailboxes that have been reported through Support tickets. This is an issue that they should be staying on top of, resetting them as quickly as possible, in my opinion, while also looking to see why it's happening in the first place and getting the bigger issue permanently resolved. Be patient and don't abandon the parcel though! If it was me and it had been over 24 hours since I submitted a support ticket, or perhaps even over 12 hours, I would contact Live Chat (even though I don't believe they can fix it themselves like they used to be able to do with the old LH control panels, it's another contact point hearing about the issue). Link to comment Share on other sites More sharing options...
Loryell Posted April 21, 2019 Share Posted April 21, 2019 1 hour ago, Loryell said: Thank you Moles, she just reset my house and she showed up! Congratulations to the Linden team! My order was quickly answered. Very satisfied 1 Link to comment Share on other sites More sharing options...
Brat Spicy Posted April 21, 2019 Share Posted April 21, 2019 26 minutes ago, Loryell said: Same here! Very happy she took the time to do that Let the deco begin. 1 Link to comment Share on other sites More sharing options...
Leora Jacobus Posted April 21, 2019 Share Posted April 21, 2019 My postbox is disfunctional too, but I allready have the house of my choice and the pack with the addons.- Should I report it anyway? Link to comment Share on other sites More sharing options...
Teager Posted April 21, 2019 Share Posted April 21, 2019 I would; clicking the dysfunctional mailbox is what caused my house to disappear. Might be better to have it reset now, and prevent you possibly spending a day or two later with no house Link to comment Share on other sites More sharing options...
Leora Jacobus Posted April 22, 2019 Share Posted April 22, 2019 Silly question, but though I was "born" 12 Years ago I am quite a newby as a Premium member (just joined because of the new homes!) How exactly do I set about making a Support Ticket? Link to comment Share on other sites More sharing options...
Sylvia Tamalyn Posted April 22, 2019 Share Posted April 22, 2019 From your Dashboard, go to Help and then Support. This link might work: https://lindenlab.freshdesk.com/support/tickets/new 1 Link to comment Share on other sites More sharing options...
Brinlea Posted April 22, 2019 Share Posted April 22, 2019 (edited) I'm having the same problem. There doesn't seem to be a choice in the ticket drop-down that even remotely covers this. I haven't lost my password, my account hasn't been compromised, etc. Edit: nevermind, I found a link that works. Edited April 22, 2019 by Brinlea 1 Link to comment Share on other sites More sharing options...
Leora Jacobus Posted April 22, 2019 Share Posted April 22, 2019 49 minutes ago, Brinlea said: I'm having the same problem. There doesn't seem to be a choice in the ticket drop-down that even remotely covers this. I haven't lost my password, my account hasn't been compromised, etc. Edit: nevermind, I found a link that works. Great! And could you tell us WHICH? I plan to ticket myself and never did Link to comment Share on other sites More sharing options...
Alyona Su Posted April 22, 2019 Share Posted April 22, 2019 1 hour ago, Brinlea said: I'm having the same problem. There doesn't seem to be a choice in the ticket drop-down that even remotely covers this. I haven't lost my password, my account hasn't been compromised, etc. Edit: nevermind, I found a link that works. In ticketing there is an option for LINDEN HOMES - just select that and have a SLURL ready to paste, then describe in detail. 1 Link to comment Share on other sites More sharing options...
Alyona Su Posted April 22, 2019 Share Posted April 22, 2019 1 hour ago, Leora Jacobus said: Great! And could you tell us WHICH? I plan to ticket myself and never did In LAND AND REGION->LINDEN HOMES 1 Link to comment Share on other sites More sharing options...
Brinlea Posted April 22, 2019 Share Posted April 22, 2019 Yeah, what Alyona said. For some reason when I was clicking the link Sylvia provided, the "Issue type" dropdown menu was broken and would only allow me to choose "Account issue." Now it works and "Land & Region" can be chosen. Link to comment Share on other sites More sharing options...
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