Support Ticket Issue Type Changes?

[SaharaQuebec]

Did Linden Lab change it so only Account is available as a dropdown issue type or am I having some kind of browser issue not displaying them all?  I was hoping to submit a ticket regarding a land issue and know I have used the support ticket to do so in the past, yet now I only get Account with its various sub-issues as a dropdown menu option.  I see no other options available.

[KT Kingsley]

I see "Account, Billing, Land & Region, Marketplace, Technical Questions and Other Second Life Properties" in that drop-down. I'm a premium member, though I don't know if or how that might affect what options I'm offered. And I'm logged in on the website.

[Kristin Linden]

Hey there SaharaQuebec!

Are you trying to submit a support case as a Guest Case? Submitting a ticket as a Guest appears to limit the case type to just Account and the sub categories.

If you log into your account at https://support.secondlife.com/ and then go to submit a support case, all of the Issue Types should be available. 

[SaharaQuebec]

Yes, the site shows me as logged in but I am still only getting account as an option.

[VenKellie]

i had the same issue till i made a ticket about the issue, now i got all support types that a free account gets.
So i say make a ticket about the issue with making a ticket. i know how much of a oxymoron that sounded but it seem to have worked for me.

Edited April 4, 2019 by VenKellie