Library Items Missing - Firstorm

[Wandering Soulstar]

Hi all ... Something has happened with my Inventory on Firestorm. It is not loading Library items past the Gestures folder, so nothing other than the folders showing up in Objects, Textures, etc. This seems to be Firestorm related as I have logged in with Catznip and they are all there ... have flushed my Inven Cache and relogged, and same problem persists ... any suggestions?

[Lindal Kidd]

The first thing I always do is hit the little gear icon and choose "reset filters".

EDIT:  Also, are you using an older version of Firestorm?  LL has recently "broken" a lot of older viewers...see this blog post: https://community.secondlife.com/blogs/entry/2513-obsolete-asset-fetch-disabled/

Edited April 1, 2019 by Lindal Kidd

[Wandering Soulstar]

@Lindal Kidd Running the most recent version ... and had already done the filter reset .. what is strange is that Library inventory folders are all there, all the way down the tree, it's just that the folders are empty from Landmarks on down (exception of Sounds)

[Lindal Kidd]

I've had one inventory problem similar to yours.  You may need to file a support case and get LL help.

[HunniHope]

@Wandering Soulstar as you have already seen they appear in another viewer you can follow this page for guidance https://wiki.phoenixviewer.com/fs_missing_inventory make sure to test using the LL viewer as instructed becasue if there is a porblem and you need to get LL support, they'll expect you to have tried their own viewer

[Wandering Soulstar]

So .. have tried all the steps on the Firestorm page, including the last one of copying inventory from SL Viewer .. and nope. I have tested with two alts and two other viewers (SL & Catznip) with exactly the same results in all cases. In the other viewers everything is fine, but in Firestorm the Library does not show all files that should be there as described above.

Next step will be to do a Firestorm re-install I guess

[Wandering Soulstar]

And a clean re-install did it ...