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I put in my billing information 4 days ago and I still can't select adult.


jda11011
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When you are Account Verified, your profile will say "Payment info on File" or "Payment info used" your profile says: No payment info on file. This is why you can not change your maturity rating in preferences.

Look at your Account Summary on your dashboard, is there something filled in for "Credit Card Type"? Also look on Billing information, does it say You have Credit Card Billing Information on file across the page in quite large text?

If they aren`t there, something must have gone wrong when adding the info. Try again or call the billing number (the call is free)

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

* France: 0805.101.490
* Germany: 0800.664.5510
* Japan: 0066.33.132.830
* Portugal: 800.814.450
* Spain: 800.300.560
* UK: 0800.048.4646
* Support is in English Only

If none of those numbers are in your Country you can email to: support@payments.secondlife.com

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When you are Account Verified, your profile will say "Payment info on File" or "Payment info used" your profile says: No payment info on file. This is why you can not change your maturity rating in preferences.

Look at your Account Summary on your dashboard, is there something filled in for "Credit Card Type"? Also look on Billing information, does it say You have Credit Card Billing Information on file across the page in quite large text?

If they aren`t there, something must have gone wrong when adding the info. Try again or call the billing number (the call is free)

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

* France: 0805.101.490
* Germany: 0800.664.5510
* Japan: 0066.33.132.830
* Portugal: 800.814.450
* Spain: 800.300.560
* UK: 0800.048.4646
* Support is in English Only

If none of those numbers are in your Country you can email to: support@payments.secondlife.com

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