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[RP] Acacia Grand Hotel - General Manager

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Acacia Grand Hotel

We are a 10-story hotel offering a luxurious stay for both adult and family guests at an affordable price in the beautiful city of Acacia Falls, situated in the Kensington Center theater district at the corner of Main Street and Kensington Drive. The hotel features 12 standard rooms, 6 family-oriented double rooms, 4 junior suites, 2 luxury suites and 1 presidential suite, along with all the amenities needed for a resort vacation or business stay.


Please understand this is Role Playing Position. However there are benefits.


http://maps.secondlife.com/secondlife/Kensington Center/119/176/25


Hotel General Manager: The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and our hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.

Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures.


  • Oversee the operations functions of the hotel, as per the Organizational chart.
  • Hold regular briefings and meetings with all head of departments.
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
  • Lead all key property issues including capital projects, customer service and refurbishment.
  • Handling complaints, and oversee the service recovery procedures.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotel budget goals and set other short and long term strategic goals for the property.
  • Developing improvement actions, carry out costs savings.
  • Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
  • Act as a final decision maker in hiring a key staffs.
  • Coordination with HOD's for the execution of all activities and functions.
  • Overseeing and managing all departments and working closely with department heads on a daily basis.
  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • Assisting in residential sales as and when required and development with strong sales prospects.
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.


Job Type: Full-time Lead RP

Experienced Level Wage: 20 Acacia Dollars an hour.

Second Life Benefits: Private Manager's Office, 200 free prims with in the hotel, plus 100 prims for your office. Plus 100% Linden Tips should you earn them.





Edited by Nyoko83
fixing formant

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