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An insight on retaining new users


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5 hours ago, Selene Gregoire said:

In what way(s) is it harder to register for SL now than it was a year ago? Two years? Five years? Ten years?

People who expect to be entertained for free and without making much/any effort to find something to do are simply lazy. Give me 5 good reasons why I should enable laziness.

What you are asking for already exists. 

Once you get to the bottom of that page you are directed to go here: https://community.secondlife.com/knowledgebase/english/

Oh look. There's even one that tells you how to open boxes: 

 

That is awesome, I made my most recent account a year ago, but had not seen that...Gives us all something to show new people if they skip it. I would still like something a bit more animated, fun etc, that is s bit dry, but it is definately something. Thank you for sharing it, I am not sure about the question about being harder to register, that part is easy, it is the once in and working it out that seems to stump many.

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6 hours ago, Sasy Scarborough said:

That is awesome, I made my most recent account a year ago, but had not seen that...Gives us all something to show new people if they skip it. I would still like something a bit more animated, fun etc, that is s bit dry, but it is definately something. Thank you for sharing it, I am not sure about the question about being harder to register, that part is easy, it is the once in and working it out that seems to stump many.

SL is an ongoing learning experience. It's always been that way and always will be. LL isn't going to be willing (or should I say the shareholders/board of directors) to go to the added expense of creating yet another tutorial (albeit a different medium) that will have to updated/changed periodically in order to keep up with new features, etc. especially when what they already have in place is more than sufficient. It's not LL's fault if people are too lazy* to go looking for information that has been available to the general public for many years.

As for animation... no, thank you. Reminds me too much of some of the employee "training videos" I've had to subject myself to. 

Fun is what you make of something, not what someone makes for you. 

As to the question about registration being harder, you made the statement "Joining SL now is harder". I asked you to clarify that. In what way(s) is it harder now (than it was) to join (aka register)? It was no more difficult in 2009 than it was in 2004. What makes it harder now than it was in 2009, for instance?

 

*I say lazy because that is often the real reason. Sometimes though, it's because people don't know to look.

Edited by Selene Gregoire
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1 hour ago, Selene Gregoire said:

As to the question about registration being harder, you made the statement "Joining SL now is harder". I asked you to clarify that. In what way(s) is it harder now (than it was) to join (aka register)? It was no more difficult in 2009 than it was in 2004. What makes it harder now than it was in 2009, for instance?

Sorry I meant harder once in world, there were many more people, groups available, I mentioned more earlier. Everyone had the same sl default to dress, so you either made yourself shinier looking or you didn't. There were less viewers,mostly same features and so on. Less demands put on you to hit the ground running. The list of in world difference would be huge, but even the website for some reason is not utilised by all residents, many that go with a different viewer, never look at the main site once they movd on. Many don't know there are forums, transaction pages, tickets and jiras. There is a lot you can use for SL but it gets lost along the way. 

As this is not for you personally, you are already here, I don't think having other options is dead in the water, but as you showed there are options, but I don't think people are lazy for not finding them. Most people will enter something believing it will be all simple once in...once people go past the front door, they usually don't walk back out it to see if something they don't know is hung on a tree branch on the front lawn. Same as when click for this or that is inside the front door but behind you on the entrance wall, people tend to keep going forward, they don't turn around to see if they missed something that may not even be there.

As far as SL/LL not being willing...they are already adding changing etc, if they didn't already change things periodically we wouldn't have those things you pointed out, because they are not so old, not entirely new either, but someone did something.

Edited by Sasy Scarborough
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We need another "You could be an SL millionaire too!" gold rush like back in '06

So, I think its time LL broke into the pantry of crazier ideas, here are my submissions:

1. There is gold hidden somewhere in some of these thousands of abandoned mainland parcels, here is a shovel and get digging.  You get to stake a claim on any parcels that you find it on! (small print: for the low, low price of premium membership).

2. Justin Bieber has been kidnapped and held to ransom somewhere in the grid, you must find him and elimina...erm...rescue him, just make an account and kit yourself out with lots of apparel at these great stores...  Reward: L$1million Dead or Alive.

3. Jason Momoa will be personally opening new Linden home-based sailing regions and his latest avatar will be autonomously roaming the waters as Aquaman, so remember if it smells fishy...it probably is.

4. Join the SL Space Race, we have the finest mesh engineers working hard to complete our latest spacecraft "The Prim Drift" to break the 4096m barrier and take us into the vast unknown.  All we need are lots of fresh volunteers (each trip) to agree to venture where no avatar has gone before.  If we all pull together, even if some are blown apart, we can make it!

Edited by Gabriele Graves
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3 minutes ago, Gabriele Graves said:

We need another "You could be an SL millionaire too!" gold rush like back in '06

So, I think its time LL broke into the pantry of crazier ideas, here are my submissions:

1. There is gold hidden somewhere in some of these thousands of abandoned mainland parcels, here is a shovel and get digging.  You get to stake a claim on any parcels that you find it on! (small print: for the low, low price of premium membership).

2. Justin Bieber has been kidnapped and held to ransom somewhere in the grid, you must find him and elimina...erm...rescue him, just make an account and kit yourself out with lots of apparel at these great stores...  Reward: L$1million Dead or Alive.

3. Jason Momoa will be personally opening new Linden home-based sailing regions and his latest avatar will be autonomously roaming the waters as Aquaman, so remember if it smells fishy...it probably is.

4. Join the SL Space Race, we have the finest mesh engineers working hard to complete our latest spacecraft "The Prim Drift" to break the 4096m barrier and take us into the vast unknown.  All we need are lots of fresh volunteers (each trip) to agree to venture where no avatar has gone before.  If we all pull together, even if some are blown apart, we can make it!

Omg could 1 be like minesweeper, you could hit a mine and be orbitted ?

As each 512 is swept it can reset, so that someone that just swept gets to see someone else find gold, so some will theorise sweeping the same 512 over and over again will help the strike. People will go back to not sleeping for two or three days, people will start selling gold HUDs to the unsuspecting...fashionista/os will create the perfect mining "looks" ... I love this idea, it reminds me of the free 512 plot days and when LL would open new land and people would run to get space, and land barons would buy from new residents for 1k and they would think they hit the big time.

We could build saloons, escorting and clubs would go wild west lol so fun Gabriele, make it happen.

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1 hour ago, Gabriele Graves said:

2. Justin Bieber has been kidnapped and held to ransom somewhere in the grid, you must find him and elimina...erm...rescue him, just make an account and kit yourself out with lots of apparel at these great stores...  Reward: L$1million Dead or Alive.

good lord... can't wait till the hordes of hysterical teen girls en masse join SL ... what a fun at the forums ... :SwingingFriends:

...one can't log in .... me closes my eyes and sees hundreds of "me toooooo" posts, without any constructive responses....

( i'd kidnap him again and hide in my basement  to protect my co residents ( or other usefull things like cleaning my house) ...😎 )

Edited by Ethan Paslong
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50 minutes ago, Ethan Paslong said:

good lord... can't wait till the hordes of hysterical teen girls en masse join SL ... what a fun at the forums ... :SwingingFriends:

...one can't log in .... me closes my eyes and sees hundreds of "me toooooo" posts, without any constructive responses....

You forgot they will all want to be sugar babies too

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9 hours ago, Sasy Scarborough said:

Sorry I meant harder once in world, there were many more people, groups available, I mentioned more earlier. Everyone had the same sl default to dress, so you either made yourself shinier looking or you didn't. There were less viewers,mostly same features and so on. Less demands put on you to hit the ground running. The list of in world difference would be huge, but even the website for some reason is not utilised by all residents, many that go with a different viewer, never look at the main site once they movd on. Many don't know there are forums, transaction pages, tickets and jiras. There is a lot you can use for SL but it gets lost along the way. 

As this is not for you personally, you are already here, I don't think having other options is dead in the water, but as you showed there are options, but I don't think people are lazy for not finding them. Most people will enter something believing it will be all simple once in...once people go past the front door, they usually don't walk back out it to see if something they don't know is hung on a tree branch on the front lawn. Same as when click for this or that is inside the front door but behind you on the entrance wall, people tend to keep going forward, they don't turn around to see if they missed something that may not even be there.

As far as SL/LL not being willing...they are already adding changing etc, if they didn't already change things periodically we wouldn't have those things you pointed out, because they are not so old, not entirely new either, but someone did something.

Oh ffs. Fine have it your way. Complicate things to the point where no one wants to be in SL. 

Btw, I have zero tolerance for people who are condescending towards me. I'm neither young nor ignorant.

Edited by Selene Gregoire
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9 hours ago, Selene Gregoire said:

Oh ffs. Fine have it your way. Complicate things to the point where no one wants to be in SL. 

Btw, I have zero tolerance for people who are condescending towards me. I'm neither young nor ignorant.

I am not sure why you are ffs'ing anything to do with what I said, and I was by no means condescending towards you. I would never have assumed you were either. No one is asking or suggesting complicating anything, as I said you are already here, as am I, so we could be coming from it from a different angle. I was trying to make -  as were others -  the suggestions of what may keep people here longer, what may engage them. We also have no stats on how many people look at the website and just don't even bother, because the avatars look odd (what you see when you look at the pretty splash page is one thing, what you have the option of on registering is another, some may see that as bait and switch, their name they want won't work (because someone else has it and not everyone wants to add numbers to their name) or any other number of reasons. The attitude towards SL is often that sex place and other negative labels. Showing on the start up it can be more than that, and learn along the way is not wrong, it is not your cup of cocoa but there are no reasons to not have more options. I mentioned earlier that people could skip, a resident making a second or third work or personal account, will just want to use the express lane for sure, those that assume they will be fine also, but there would be no such post, or the many others, or the ones by bloggers like NWN about the sky falling ( as they keep telling us for the past ten years ) if there were not some feeling that something is missing. 

I am truly sorry if I have annoyed you with my opinions on it. I did not mean to do anything but add to if needed, or explain better as you asked me to. 

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On 1/30/2019 at 8:29 AM, Blush Bravin said:

I not so long ago made a throw away alt just so I could see what the process is like now for new comers. The area is not accessible to anyone other than someone logging on for the very first time, which is good IMO. Like Sasy said people tend to be asshats to newcomers so keeping them safe should be a priority. 

I know I probably got bored with the tutorials because I already knew all the info but even still, I think that there's little to motivate a new comer to complete the tutorials. So, I was thinking about WoW and how the tutorial areas work with not only learning basic moves but equipping your avatar for battle. Perhaps there could be rewards in the new area. Not cash rewards because we all know that would be gamed within the first week of going live, but why not make clothing and accessory rewards for completing tasks in the new area? I think that could add to the enjoyment and would certainly give a newbie more motivation to complete tasks. 

The Social Islands have some challenges in which you're paid L$ that show up in a Tutorial L$ Balance window. They can be used to purchase things on the Social Islands, but don't exist in the rest of SL. People have asked in the forums how to get to those L$ once they're off the Social Island, so it would've been nice to name the tutorial Lindens something else.

 

On 1/30/2019 at 9:16 AM, Fontula said:

That explains the last ten minutes fruitless searching then. I was motivated after reading this thread to go and meet some fresh-faced newcomers and offer welcoming words of encouragement; but tried all sorts of words like 'welcome', 'orientation', 'newbie' without finding the place. 

The region a newbie starts in isn't accessible to anyone other than beginners, but after learning basic movement they're teleported to a Social Island (9 or 10 of those) where anyone can go. That makes the Social Islands much like the old Help Islands; there are helpful people, people who are not so helpful telling newbies that without a mesh body/head they'll be social outcasts, those who've never left to explore the rest of SL, griefers, scammers, and newbies. Look in the world map for Social Island and pick one from the list. I just went to a less populated one (only 10 there) and found 3 newbies with the rest ranging from 90 to 1500 days old.

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7 hours ago, Parhelion Palou said:

The Social Islands have some challenges in which you're paid L$ that show up in a Tutorial L$ Balance window. They can be used to purchase things on the Social Islands, but don't exist in the rest of SL. People have asked in the forums how to get to those L$ once they're off the Social Island, so it would've been nice to name the tutorial Lindens something else.

Ahhh, I must have missed that feature while there. LOL, now I want to make another throw-away so I can go check it out. Thanks for the info!

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On 1/31/2019 at 2:21 AM, Gabriele Graves said:

3. Jason Momoa will be personally opening new Linden home-based sailing regions and his latest avatar will be autonomously roaming the waters as Aquaman, so remember if it smells fishy...it probably is.

 

 

F7AE8EE3-5FEE-451D-A2A3-007AC957CC41.jpeg

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On 1/28/2019 at 8:11 PM, Sasy Scarborough said:

I have always wished that SL would create a out of world sign in feature that instead of you just making a name and choosing an avatar would actually make you 'build' your look, realise what your name is for, interact with items and understand what things are, how to move items, rez an item, unpack an item, all in the actual website and that when you are finished each level the end is the log in, so you come in on the move, you are ready, you have ideas, and you understand what a store is, how to buy things, even going so far as to make people BUY their look instead of just choosing it, not to spend real funds but just to know how to interact with a vendor. 

There would be so much more insight into Second Life that way and if they didn't get as far, then they don't create an account that sits there to never be used again. 

Kind of like a driving school simulation. 

Oh aside from teh build your own ava, back in the day we DID have to go through courses, learn things acquire task points. I think you were not allowed out of your starting place for 48 hours or something.... been a while.. not remembering completely.. now its like here pick one, bang your in world. here follow this link. get ejected from several places until you are so many days... I tried to get some friends in and thy were booted from to many "new person friendly" destinations they never came back..

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1 hour ago, Tarina Sewell said:

Oh aside from teh build your own ava, back in the day we DID have to go through courses, learn things acquire task points. I think you were not allowed out of your starting place for 48 hours or something.... been a while.. not remembering completely.. now its like here pick one, bang your in world. here follow this link. get ejected from several places until you are so many days... I tried to get some friends in and thy were booted from to many "new person friendly" destinations they never came back..

I am that old :) I remember when you finished the walk around talk to parrots put on jersey and jeans etc, that you ended up at some location. Mine was a snow filled sim with a lone chalet. I walked as horribly as no AO lets you, until I got in there, and I did not know what to do when there, it was Aussie time, no one was around that late at night, and I did not know that tping was even a thing really. I had joined SL from seeing a friend at Transylvania as mentioned before, so I had to contact him on yahoo and wait until he was able to be in world, so my day one and my actual day becoming part of the world at a month apart, as I was so keen to join I joined with dialup and did not realise that was not a good plan from Australia, so had to wait until I got adsl and then hit the ground running. So when someone would say something to me and I would say I was only a day old, they thought I was lying because profile said a month :). That first day I was taken over by him and a group of girls and made over in minutes, then sat on his head on a ride disc so that they did not have to wait for me to move lol. I even ended up modeling for a store that was at Transylvania as she was about to shoot an ad and thought I was too cute in my newness excitement...I went to her store years later and my ad was still up and I still have the outfit in my inventory she gave me to keep.  Day two I found a sim of great people and stayed there for months, worked, learned and ran their whole mall area. SL Is amazing once you get inside the door ♥

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On 2/1/2019 at 6:14 AM, Parhelion Palou said:

The Social Islands have some challenges in which you're paid L$ that show up in a Tutorial L$ Balance window. They can be used to purchase things on the Social Islands, but don't exist in the rest of SL. People have asked in the forums how to get to those L$ once they're off the Social Island, so it would've been nice to name the tutorial Lindens something else.

renaming could be a option, but if you read the notes and explanations there, it's pretty clear it's only valid on those specific islands.

 

in some ways we'r all guys assembling IKEA furniture... we start somewhere and end with lots of spare parts while the chairs falls apart as soon we put it up right. ...:) and than start asking or read the manual to find out we missed quite important info ...

Edited by Ethan Paslong
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1 hour ago, Ethan Paslong said:

renaming could be a option, but if you read the notes and explanations there, it's pretty clear it's only valid on those specific islands.

 

in some ways we'r all guys assembling IKEA furniture... we start somewhere and end with lots of spare parts while the chairs falls apart as soon we put it up right. ...:) and than start asking or read the manual to find out we missed quite important info ...

I once managed to assemble an ikea bookcase in reverse, as though I had turned it inside out...best lesson I learned that day...do not tighten your screws like a crazy person, until you are fully done. You are right, so Second Life, and every so often the Lindens leave out an allen key.

Edited by Sasy Scarborough
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Personally I think it has gone past the point of being able to make a good plan to retain new people.
There are too many that expect SL to be something else.  People will either stay or will leave, I don't think anything can be positively done to help increase the former and you risk the later more with the more changes you make.  Damned if you do and damned if you don't.

When I joined, I didn't know what to expect and had no idea what SL would be but the idea of a 3D virtual world that was free-form was very compelling.
It wasn't about shopping or fashion because I was sure I wasn't going to spent real money on an internet virtual anything.  No, it was something I cannot quite define about it, perhaps mostly my own naivety about the internet played a part.  Perhaps not expecting it to be something in my mind is what helped me stay with it.  Every day there seemed to be something unexpected and new to learn about SL and that kept me interested.

Today 3D free-form environments are not that unusual and though few are like SL, the amazement factor probably isn't there for new people joining today.  They have probably seen too much already.

 

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