Account on hold, have had no reply for 4 days.

[L1ttleP1nk]

Hi there,

My main account "Pickullz" is on hold because of a small debt that I had, I have submitted a ticket on from a guest account and this account as well last week. Can someone please reply, Its now taking so long that I may have to wait another week until I can pay it off now as I may have used that money by the time I get a reply. I haven't had access to my account for Months now because Second life failed to notify me about failed payments and by the time I wasn't allowed to log in from my viewer I already had two months owing on my premium! So heres the ticket number from original ticket for My main account: #1298282

 Thanks

 

[Rolig Loon]

Don't bother telling us.  This is a resident-to-resident Answers site.  We have no access to your account (thank goodness). Lindens rarely come here and they almost never deal directly with individual resident issues,  Submit a support case, giving reference to your prior cases by number, or call the Linden Lab Billing Office directly on Monday morning.  The billing team is available from 6am to 3pm PST, Monday through Friday.
Call toll-free in the US/Canada: 800-294-1067 or 703-286-6277 .

[Ethan Paslong]

13 minutes ago, L1ttleP1nk said:

Hi there,

My main account "Pickullz" is on hold because of a small debt that I had, I have submitted a ticket on from a guest account and this account as well last week. Can someone please reply, Its now taking so long that I may have to wait another week until I can pay it off now as I may have used that money by the time I get a reply. I haven't had access to my account for Months now because Second life failed to notify me about failed payments and by the time I wasn't allowed to log in from my viewer I already had two months owing on my premium! So heres the ticket number from original ticket for My main account: #1298282

 Thanks

 

nobody here can do something for you, you have to wait for support (this is not support, just a seperate part of the forum)

14 minutes ago, L1ttleP1nk said:

because Second life failed to notify me about failed payments and by the time I wasn't allowed to log in from my viewer I already had two months owing on my premium!

it's not Second Life's duty to tell you you'r having a failing payment, it is you who has to keep the payment method active and enough funds to feed the account.

Do as Rolig tells, call them, and see if you can manage a solution.

[L1ttleP1nk]

Thanks for reply, I know its not proper support but its the only place I can go right now, I live in New Zealand so I cant really just call them. Ugh this is such a pain.

Thanks again though!

[L1ttleP1nk]

I'm aware I should have checked payments but in the end I don't care who might be at fault, I just want to be able to log in.

[Rolig Loon]

27 minutes ago, L1ttleP1nk said:

I live in New Zealand so I cant really just call them.

Try using Skype.  That's often a good solution for SL residents who are far from Linden Lab in California.

[Gabriele Graves]

@L1ttleP1nk I am in New Zealand as well and have definitely called LL in California from here in the past, so it is doable.  You just have to call them early in our morning.  However, even if you do reach them, I doubt they will reinstate your account until they receive payment and the debt is cleared.  You should have been able to do that at any time by logging on the the web site and changing your payment method even if your account is on hold and cannot login in world.

Edited January 19, 2019 by Gabriele Graves

[L1ttleP1nk]

It's ok  This whoile thing is a bit messed haha. I'll just wait a while longer otherwise I will call them. Thank you for the help!

[Sasy Scarborough]

You should be able to pay the lindens if you have it in lindens from the alt account to the main. Once the money is there in the account it should go out of minus. 

[L1ttleP1nk]

Thank you, it's not just the time thing its phone costs too. I can't log in online either so I cant pay the debt lol.

[Rolig Loon]

30 minutes ago, L1ttleP1nk said:

it's not just the time thing its phone costs too. I can't log in online either so I cant pay the debt

That's why I suggested using Skype.  That would save you a lot of the expense.  As for logging in .... If you can log in here, you can log in to your dashboard, update your payment method, and make the payment.  It's all the same password.  Click on the Second Life Community icon at the top of this mage to get started.

[L1ttleP1nk]

Good point of the skype thing. I'm talking about my alternate account (Pickullz), not this one.

 

[Rolig Loon]

1 minute ago, L1ttleP1nk said:

I'm talking about my alternate account (Pickullz), not this one.

Ah.... right.  I forgot that part.