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HaileyDay

HELP!!!! Mesh not rezzing correctly for a few weeks

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I have been to SL hell and back in SL for several weeks.  It all seemed to start when I got the Windows blue screen of death which said memory management error.  It only happened once but it shut down my computer.  At that point I did a full windows system scan and everything came up fine.  I then updated my windows and nvidia graphics driver.  I logged into SL and all was fine for a bit.  Then all of a sudden I stopped seeing mesh the same way.  Parts of my body or other objects would appear as flat or shard like with a texture on it.  I have done clean installs of both the older version of FS and the new beta version.  This last clean install I also cleared my backup as I began to believe it was a corrupted file that I was somehow reloading.  I have done ping tests, restarted my router and modem, no issues found with that.  I have done everything on the FS site in regards to mesh rezzing issues and fetching.  My packeting is 0% at last look but has been .01% or .02% in the last few weeks.  I logged into the SL viewer (very recent download as I have used Firestorm for years), and it showed one particular item as normal yet many textures were rainbows and it was not loading very quickly.

My PC stats: 

CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (3492.06 MHz)
Memory: 24536 MB
OS Version: Microsoft Windows 10 64-bit (Build 17134.471)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 1050 Ti/PCIe/SSE2  (latest driver as of 1/14/19)

Packets Lost: 0/4,794 (0.0%)  as of 1/14/19

Memory diagnostics on my PC shows no problems.  Windows device manger/display adapters shows that the Nvidia GeForece GTX 1050 Ti is working properly.  Graphics in all other applications is displaying correctly.

If I delete all caches and relog I may have a few hours without any mesh issues, but at some point something will not rez correctly and once it is distorted the only thing that will clear it is to clear the caches or delete them.  If I simply log off and then back on, it will not fix the distortion.  It is never the same object, always something new that chooses to shard.  Here are a few pictures of what is happening from Gyazo.

Firestorm:  https://gyazo.com/9115ac6a374ed12e16c85163518b5e7c  same item in the SL Viewer:  https://gyazo.com/6486b66db6459e59f8e455ea18a4c85a

Firestorm:  This is a mesh life ring...  https://gyazo.com/1b9e4db3ae42fcbba73f4f1f02566288

Firestorm:  https://gyazo.com/f961e145371f3b17210b5102eef30715  my hair was floating and was flat textures

Firestorm:  https://gyazo.com/6401351cf0ef6094d63cc9ad4a918ec2  my leg had a shard with the texture on it.

Firestorm:  https://gyazo.com/d9fbaa4e21b18ff9e2a491f41a6a50a4  part of my head was missing.

In all of these cases I cleared or deleted cache files and when I logged back in the item would be fixed, but something else would be messed up.

I am at my wits end.  I have a lovely SL home and it is hard to enjoy things when you can't see all the beauty that has been created in SL.  I don't know what else to try because I am still unsure if it is my PC, my graphics card (which is only 1 year old), or a Firestorm setting.  I have had many people try to help me with the issue and have tried all that anyone knows to try.  I remain stumped and so do many people who have a lot more knowledge than I do about PCs, Firestorm, and SL.

I only hope that someone in this forum can help me figure out what is making my SL so frustrating.  Thank you so much for reading this post!!!  HELP!!!!

 

 

 

 

 

 

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start trouble shooting with the FS wiki https://wiki.phoenixviewer.com/mesh_issues if you havent already (post above wasn't clear on what pages on the FS wiki you've followed).

And make sure you have whitelisted as per https://wiki.phoenixviewer.com/antivirus_whitelisting 

you might also (probably more advisable to) join the support group in-world so that you can get further advice direct from the support team. (At the top of the viewer click help menu > join and then select language group of choice)

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2 hours ago, HunniHope said:

start trouble shooting with the FS wiki https://wiki.phoenixviewer.com/mesh_issues if you havent already (post above wasn't clear on what pages on the FS wiki you've followed).

And make sure you have whitelisted as per https://wiki.phoenixviewer.com/antivirus_whitelisting 

you might also (probably more advisable to) join the support group in-world so that you can get further advice direct from the support team. (At the top of the viewer click help menu > join and then select language group of choice)

Thank you Hunni, I belong to the FS support group and people have been very helpful there.  I am crossing my fingers because the only thing on your list I had not tried is the whole whitelisting thing...since I never had to do that before I did not think that could be the issue, but I have followed the instructions to the letter and have logged back into SL and it was very fast in loading textures....faster than I have ever seen it.  I walked around my home and everything looked just as it should, I had no rainbow textures and everything was rezzed and rezzed quickly.  Honestly can't remember the last time SL rezzed this fast....and with an empty cache.  I mean, I did a clean install and deleted EVERYTHING.  Only time will tell but wow, it looks really clean right now.  TY so much for your time Hunni!!!

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On 1/15/2019 at 12:04 PM, HunniHope said:

very welcome, good to hear things appear to be back to "normal"

My clean crisp SL did not last long.  This morning I am back to mesh shards and rainbow colored textures.  I just don't know what is causing this corruption.  Seems if I clear cache the shards go away for those specific items but the other items will appear as shards.  I just don't know why this has started to happen or what to do about it.  I don't know if it is my graphic card, or driver, windows 10 or the lastest update, or Firestorm.  But if I see a vase of flowers as a shard and clear cache....when I come back the vase of flowers will look fine and something else will be shards...like a picture or part of a person.  It is very frustrating because I have asked in Firestorm support group on several occasions, people have given me pages about fetching, mesh, whitelisting.  I have done everything everyone has told me.  I have updated drivers and then went back to older versions to see if an update caused the issue.  Something is causing the caches to become unstable.  I am just so frustrated....this has been going on almost a month now and I can't seem to find out what caused it or how to fix it. 

https://gyazo.com/7f927375b610d17f510f42b22a03375e

https://gyazo.com/e0abe06d5eacb3033af9c4af244ce38b

Edited by HaileyDay

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58 minutes ago, Nalates Urriah said:

Click your viewer's HELP->About... Copy and paste the computer and driver specs here.

CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (3492.07 MHz)
Memory: 24536 MB
OS Version: Microsoft Windows 10 64-bit (Build 17763.253)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 1050 Ti/PCIe/SSE2

Windows Graphics Driver Version: 25.21.14.1771
OpenGL Version: 4.6.0 NVIDIA 417.71

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0
J2C Decoder Version: KDU v7.10.5
Audio Driver Version: FMOD Studio 1.10.09
Dullahan: 1.1.1080 / CEF: 3.3325.1750.gaabe4c4 / Chromium: 65.0.3325.146
LibVLC Version: 2.2.8
Voice Server Version: Vivox 4.9.0002.30313

Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1920x1001 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1.25
Draw distance: 128 m
Bandwidth: 500 kbit/s
LOD factor: 3
Render quality: High (5/7)
Advanced Lighting Model: No
Texture memory: 2048 MB (1)
VFS (cache) creation time (UTC): 2019-1-16T18:7:36
Built with MSVC version 1800
Packets Lost: 0/2,903 (0.0%)
January 16 2019 19:12:34 SLT

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This sounds incredibly frustrating. After all you've been through already, it would be cruel to chase you down another rabbit hole, and yet... it sure sounds like network to me. I realize you've already restarted your modem and router, and you're seeing very low packet loss, but in my purely anecdotal experience, I get similar symptoms most often when my network gets unreliable. So...

Do you have any alternative way of connecting between your PC and your router? If it's a hardwired connection, could you try a different cable and connect to a different port? Or, if wifi is an option, could you try switching to that? If you're already on wifi, is it at all feasible to try a wired connection, or maybe just try different wifi hardware?

I'm assuming that you aren't running multiple networks at the same time, such as having both wifi and wired (or even other wireless) connections enabled at the same time (which can be very tricky to configure).

One thing that might help isolate the problem is if you happen to have some other machine, even an old junker that can run a dumbed-down SL however slowly, just to see if it also misbehaves on this connection. (Of course your current machine is more than adequate for running Second Life at most any setting you prefer.)

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You are not the only one suffering from this.  There has been a lot of complaints about the same problem starting a couple of weeks ago.

We have a bug report on the Firestorm JIRA here: FIRE-23477 - Mesh avatars slow rez

We are not sure what the cause of the problem is yet but here is what we know so far:
Like yourself, most people stareted having the problem before the 6.0.1 Firestorm update. However some affected users swear that they can opnly reproduce this on Firestorm 6.0.1.
Other affected users say the same problem happens on the current LL viewer.  Other users say it does not & it only happens on Firestorm 6.0.1.
From the logs we have had off affected users, they all show problems with Http Pipelining, which can cause corrupted mesh & textures. However not everyone is fixed by disabling Pipelining & clearing cache.
This has been difficult to diagnose because different people are reporting different results when trying to pin down what everyone affected by this has in common.

Can you try this please:
Activate the Advanced menu in the top menu bar with CTRL+ALT+D.
Advanced -> Show debug settings -> HttpPipelining -> Set this to FALSE.

Then Preferences -> Network & Files -> Directories -> "Clear Cache" button.
Then relog.
Note, you only need to clear cache once after changing the Pipelining setting - this is because if Pipelining is the problem, you will have corrupted textures stuck in the texture cache.

Does disabling Http Pipelining fix the problem for you?

Also, which antivirus & firewall software do you use?  Do you use any extra security type software on your system or anything that describes itself as a "game booster" or "network booster" or "driver helper"?

 

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Whirly Fizzzle said:
"Does disabling Http Pipelining fix the problem for you? "
so I set that to false, cleared cache and relogged. When I returned the previous distorted items were normal but other items were now gone. https://gyazo.com/10c53d658d5f9484f3e7aebccda5cfc5 pots and pans now missing, corner cabinet is not rezzing though if I clean the area I see the yellow outlines indicating it is there. Baskets on my walls...one is rezzed the other is not. This is with pipelining set to false. https://gyazo.com/89733cac805dc2ae367e7f6daec59aa7 right basket is missing at about 10m, then as I get closer it turns to that triangular setting, then when I get really close the right basket comes in perfect. The left one does not rez at any distance. I did notice last night that a few things in my kitchen were rezzing the opposite, like far away I could see them but when I got closer they would disappear, which has never happened before. While looking at this basket I noticed if I get close to the left of it, it looks like triangles https://gyazo.com/d0e5521627e796d4212a65c525a46943....if I pan to the right, the weave looks normal https://gyazo.com/3f759c12157d0e2c511e020da4f72ffc. As for game booster, network booster or driver helper I only know that I purchased this cyberpowerpc a few years ago specifically to use for 3d gaming (second life) and it came with everything installed. I have not downloaded any other kind of booster, myself. When I go into start and search the word "booster" so as far as I know I only have the standard windows firewall and malwarebytes.

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Cyberpower PC, purchased several years ago...hmmm.

Whirly is the Ultimate Authority on this stuff, but a couple of other things you might check:

  • Open up the computer and blow out the dust.  Check to see that all fans spin when power is applied...case fans, power supply fan, CPU cooler, and graphics card fans.  If the case has a removable air filter over the intake fans, remove and clean it.
  • If you've got some electronics skillz, test the various outputs of your power supply.  If not, you could ask a computer repair shop to check it, or you could simply buy a replacement power supply; both options will probably carry a comparable cost.  If you are clueless about what brand and wattage power supply to get, enlist the help of a geek from the local high school computer club.

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I would avoid opening the case. Use HDMonitor (Free) and CPU-Z (Free) to check operation inside the case. HDMonitor will give you fan speed and temperatures. However, that i7-3xxx is older so you may want to open the case and do a little cleaning on general principals. If you use compressed air, do NOT over rev the fans. Max speed on these fans is 1500 to 2000 RPM. Over that and the bearings can fail and then the fan has to be replaced.

Heat problems can easily be tested for. Turn the computer off for an hour or so. Turn it on and see how it behaves. If it starts out well and degrades with time, it may be a heat problem. Otherwise, probably not.

Mesh objects in SL are made of 4 models; a high polygon count model, fewer polygon, even fewer polygons and fewest polygons. These are called levels of detail, ranging from most to lest detail. As you cam farther away the viewer uses the less detailed models.

Not all designers know how to make use of LoD. Some use the high detail model for all levels. Others make a model for the first two levels and then 2 models with fewer and fewer polygons. Others make one model and let the viewer's uploader make the less detailed model, which I consider a big mistake. The point here being not all mesh is going to behave the same way because the designers don't make everything the same way.

What you are seeing is models that seem to be rendered with various LoD's missing. That can be a connection problem. It can also be a lack of graphics memory, which is more common in Intel's integrated HD Graphics CPU processors. Your 1050 has plenty of memory.

So... why are you getting incomplete models rendering? Your incoming connection seems fine. So, that leaves the transmitted packets...

After you have this problem and close the viewer look in your secondlife.log file. How to is at thie link.

You are looking for an entries near the end titled: 

Dropped packets:                             73
Resent packets:                             437

These numbers are from my last session. If your Resent is high, like 10 times your lost packet count, the problem may be in your getting packets to SL. A value 3 or 4 times the lost packet count seems to be normal. If that is the case, your viewer may be asking for missing packets to be resent that the SL servers are not getting and not resending resulting in incomplete models. 

FS has had a tendency to miss rendering some things. It takes a right click on the invisible item to get it to render. That you can do that and see a wireframe of it and then it not render is puzzling.

Malwarebytes has recently had a problem. Their recommendation, Malwarebytes, for Win10 users is to turn off the real time protection. So, if you have the RT Protection, try turning it off. 

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6 hours ago, HaileyDay said:

Whirly Fizzzle said:
"Does disabling Http Pipelining fix the problem for you? "
so I set that to false, cleared cache and relogged. When I returned the previous distorted items were normal but other items were now gone. https://gyazo.com/10c53d658d5f9484f3e7aebccda5cfc5 pots and pans now missing, corner cabinet is not rezzing though if I clean the area I see the yellow outlines indicating it is there. Baskets on my walls...one is rezzed the other is not. This is with pipelining set to false. https://gyazo.com/89733cac805dc2ae367e7f6daec59aa7 right basket is missing at about 10m, then as I get closer it turns to that triangular setting, then when I get really close the right basket comes in perfect. The left one does not rez at any distance. I did notice last night that a few things in my kitchen were rezzing the opposite, like far away I could see them but when I got closer they would disappear, which has never happened before. While looking at this basket I noticed if I get close to the left of it, it looks like triangles https://gyazo.com/d0e5521627e796d4212a65c525a46943....if I pan to the right, the weave looks normal https://gyazo.com/3f759c12157d0e2c511e020da4f72ffc. As for game booster, network booster or driver helper I only know that I purchased this cyberpowerpc a few years ago specifically to use for 3d gaming (second life) and it came with everything installed. I have not downloaded any other kind of booster, myself. When I go into start and search the word "booster" so as far as I know I only have the standard windows firewall and malwarebytes.

From your description here & also what you wrote in your Firestorm support ticket with your fuirther LOD investigation, I'm pretty sure this is actually a different issue from the mesh & texture corruption.
I believe you are seeing this "bug": BUG-9439 - When certain objects are rezzed, they cause other nearby objects (including default prims) to render invisible

Technically this isn't a bug, though it appears as one.
The problem happens when there are too many triangles within a small area & the viewer runs out of memory for that spatial partition node. Basically - there is too much high triangle (badly created) mesh in that area.
The higher you have the viewer LOD factor set, the more of the objects in that area will be invisible until you move the camera further away.

Can you leave Pipelining disabled for now & see if you see any more corrupted rainbow splatter textures or broken up meshes. Maybe best not to pay too much attention to the meshes in the area where you took those images above though as it's not all going to render unless you find the culprit mesh/s with the silly number of triangles & remove it from the scene.

If you see any rainbow splatter textures with pipelining disabled though, please post a piccy & your logs again to your FS support ticket.
Thanks  :)

 

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