Rosie Evergarden Posted January 11, 2019 Share Posted January 11, 2019 I have been on holiday for the past 4 days, but when I went away I left 1 account on in my home. When I got back, both of my accounts have been banned and I am completely clueless as to why. Both of these accounts are the only managers of a group owned land, and I don't going around making up trouble, infact one of them is 3 months pregs. I really am clueless as to why this has happened, and the only thing I can think of is going afk for 2 days on the non pregs account in my home. Does anyone know why ***** like this happens? and just how long it will take to give them back to me? and will I get them back into the group as managers? Link to comment Share on other sites More sharing options...
Cindy Evanier Posted January 11, 2019 Share Posted January 11, 2019 Just now, Pheonixis said: I have been on holiday for the past 4 days, but when I went away I left 1 account on in my home. When I got back, both of my accounts have been banned and I am completely clueless as to why. Both of these accounts are the only managers of a group owned land, and I don't going around making up trouble, infact one of them is 3 months pregs. I really am clueless as to why this has happened, and the only thing I can think of is going afk for 2 days on the non pregs account in my home. Does anyone know why ***** like this happens? and just how long it will take to give them back to me? and will I get them back into the group as managers? If linden lab have banned you, you will have an email. Check your spam folders. Also if you are banned how can you post on the forums? What message do you get when you try to log in? 1 Link to comment Share on other sites More sharing options...
Marianne Little Posted January 11, 2019 Share Posted January 11, 2019 Can you clarify if you are banned from accessing Second Life, or banned from the group, or banned from the land? Because Linden Lab should have sent you an email. Link to comment Share on other sites More sharing options...
Rosie Evergarden Posted January 11, 2019 Author Share Posted January 11, 2019 banned from logging into my 2 premium accounts.... this is not a premium account, and is not the same email nor have i used payment info on this account i submitted a "why" to them Link to comment Share on other sites More sharing options...
Rosie Evergarden Posted January 11, 2019 Author Share Posted January 11, 2019 Oh wait.... i need to clarify my wording .... they have been "put on hold" Link to comment Share on other sites More sharing options...
Cindy Evanier Posted January 11, 2019 Share Posted January 11, 2019 (edited) Are you uptodate with your premium payments? Again, if LL have banned you they will have sent an email. Check your spam folders. Why would you leave your account afk for days while you are on holiday? Was you house open to anyone to come in and use? Edited January 11, 2019 by Cindy Evanier i can't spell 3 letter words Link to comment Share on other sites More sharing options...
Rosie Evergarden Posted January 11, 2019 Author Share Posted January 11, 2019 yes, there are others who use the house and was keeping an eye on my afk account while i was away. Is it not ok to leave an account afk for long periods? Link to comment Share on other sites More sharing options...
Cindy Evanier Posted January 11, 2019 Share Posted January 11, 2019 2 minutes ago, Pheonixis said: Is it not ok to leave an account afk for long periods? Ok scenario that we know happened in SL. You leave your avi afk in a place open to anyone. Some, let's call them griefer type avi comes along, jumps on a piece of adult furniture with you, changes to a child avi, takes pics.. send an abuse report on YOU... That is just one reason its probably not a good idea but your reason for account on hold could be anything. Best you wait for LL to answer your support ticket Link to comment Share on other sites More sharing options...
Rosie Evergarden Posted January 11, 2019 Author Share Posted January 11, 2019 And no.... I have not received any email other than the acknowledgement that I submitted for the support tickets, and yes I have looked in my spam folders also. Link to comment Share on other sites More sharing options...
Cindy Evanier Posted January 11, 2019 Share Posted January 11, 2019 1 minute ago, Pheonixis said: And no.... I have not received any email other than the acknowledgement that I submitted for the support tickets, and yes I have looked in my spam folders also. If you are premium you should be able to use live chat when support opens. I think its 5 or 6 am slt its open. 1 Link to comment Share on other sites More sharing options...
Rosie Evergarden Posted January 11, 2019 Author Share Posted January 11, 2019 oh how do i do this Live chat? Link to comment Share on other sites More sharing options...
Cindy Evanier Posted January 11, 2019 Share Posted January 11, 2019 19 minutes ago, Pheonixis said: oh how do i do this Live chat? https://lindenlab.freshdesk.com/support/solutions/articles/31000131009-contact-support Live chat will be available after 5 am slt 2 Link to comment Share on other sites More sharing options...
Rosie Evergarden Posted January 11, 2019 Author Share Posted January 11, 2019 yes, found it but it says its down for maintenance.... ha Link to comment Share on other sites More sharing options...
Cindy Evanier Posted January 11, 2019 Share Posted January 11, 2019 5 minutes ago, Pheonixis said: yes, found it but it says its down for maintenance.... ha It was down the other day. its not open yet for today 1 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted January 11, 2019 Share Posted January 11, 2019 (edited) 2 hours ago, Cindy Evanier said: If you are premium you should be able to use live chat when support opens. I think its 5 or 6 am slt its open. 1 hour ago, Pheonixis said: yes, found it but it says its down for maintenance.... ha However, if you cannot get logged on to the web pages with any of your Premium accounts, then you won't be able to use the Live Chat. Sometimes, accounts on hold can still log into the web page and sometimes not. If you cannot, then you will just have to wait out the time it takes to get the Support ticket dealt with. Edited January 11, 2019 by LittleMe Jewell 1 Link to comment Share on other sites More sharing options...
Lindal Kidd Posted January 12, 2019 Share Posted January 12, 2019 Another possibility: Someone got access to one of your accounts (maybe you fell for a phishing scam), and used it to do Bad Things. If this happened, LL would put all of your accounts on hold until they figured out what was going on. Link to comment Share on other sites More sharing options...
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