Antonius Ultsch 2 Posted January 5, 2019 Share Posted January 5, 2019 I am using the Voice Morphing from SL for Demons, but since a couple of days I can't access it nor can I buy a new package. Des anybody know why 1 Link to post Share on other sites
0 Nalates Urriah 5,949 Posted January 7, 2019 Share Posted January 7, 2019 The last few days there have been problems with voice. Voice is provided by a third-party, Vivox. There have been problems with routing between SL and Viviox. It is a problem with the Internet Service "between" the two. So, both SL and Vivox are dependent on a 4th party to fix the problem... Link to post Share on other sites
0 Antonius Ultsch 2 Posted January 19, 2019 Author Share Posted January 19, 2019 Quiet impressive that Linden can't fix it since more ten 2 weeks Link to post Share on other sites
0 Fionalein 4,846 Posted January 19, 2019 Share Posted January 19, 2019 19 minutes ago, Antonius Ultsch said: Quiet impressive that Linden can't fix it since more ten 2 weeks see Natales's asnwer above, duh... Also: This might be related to the abolition of net neutrality... look at your congressman if you want to crucify a suspected "culprit" Link to post Share on other sites
0 Lindal Kidd 18,062 Posted January 19, 2019 Share Posted January 19, 2019 There's an alternative to using the subscription-based voice morphs provided by LL. The exact same software for voice morphing, Morph Vox Pro, can be purchased from Screaming Bee Software for about $40. Link to post Share on other sites
0 Day Ballinger 1 Posted January 28, 2019 Share Posted January 28, 2019 I'm having the exact same problem. Link to post Share on other sites
0 Rolig Loon 26,998 Posted January 28, 2019 Share Posted January 28, 2019 6 minutes ago, Day Ballinger said: I'm having the exact same problem. With probably the same solutions. Try https://wiki.phoenixviewer.com/fs_voice and consider Lindal's advice about Screaming Bee, which is the original source for the morphing software and offers a lot of options that are not available in SL's standard package. Link to post Share on other sites
0 Day Ballinger 1 Posted January 28, 2019 Share Posted January 28, 2019 1 minute ago, Rolig Loon said: With probably the same solutions. Try https://wiki.phoenixviewer.com/fs_voice and consider Lindal's advice about Screaming Bee, which is the original source for the morphing software and offers a lot of options that are not available in SL's standard package. Thanks, Rolig! I'll file that for reference. Voice works fine, but I am unable to purchase a voice morph package. I got as far as downloading Screaming Bee demo and installing it. But I was not able to figure out how to activate it. Another rainy day project! 1 Link to post Share on other sites
0 animats 4,102 Posted January 31, 2019 Share Posted January 31, 2019 On 1/5/2019 at 7:02 AM, Antonius Ultsch said: I am using the Voice Morphing from SL for Demons, but since a couple of days I can't access it nor can I buy a new package. Des anybody know why Voice morphing delivery has been broken for weeks. This is what I get at Premium Morph Services island. MegaMorphs: Your request is being processed... MegaMorphs: Sorry, there was a problem activating your new voice font pack at this time, please try again later. Link to post Share on other sites
0 Whirly Fizzle 5,686 Posted January 31, 2019 Share Posted January 31, 2019 https://status.secondlifegrid.net/incidents/p7rs0mn7p058 - Second Life Voice Morph Issues Link to post Share on other sites
0 GlenMarvinson 0 Posted February 1, 2019 Share Posted February 1, 2019 On 1/7/2019 at 10:57 AM, Nalates Urriah said: The last few days there have been problems with voice. Voice is provided by a third-party, Vivox. There have been problems with routing between SL and Viviox. It is a problem with the Internet Service "between" the two. So, both SL and Vivox are dependent on a 4th party to fix the problem... It’s hard to believe they can’t figure out a way to solve the problem in over a month. Voice Morphing must not be much of a revenue stream or they would get it resolved, or at the least explain in detail what they are doing to fix the problem like they do for service outages. I suspect they are not going to bring morphing back. Link to post Share on other sites
0 Nalates Urriah 5,949 Posted February 1, 2019 Share Posted February 1, 2019 (edited) 39 minutes ago, GlenMarvinson said: It’s hard to believe they can’t figure out a way to solve the problem in over a month. Voice Morphing must not be much of a revenue stream or they would get it resolved, or at the least explain in detail what they are doing to fix the problem like they do for service outages. I suspect they are not going to bring morphing back. It is only hard to believe when you miss the point. Vivox voice for SL wasn't working and would likely be part of the problem with morphing. The attack on DNS was resolved and voice works... most of the time. Getting morphing working again, while the OP problem, is another problem within the problem. Like a rattle in a car, if the car doesn't run then the rattle can't be heard nor fixed. They got the car running. https://jira.secondlife.com/browse/BUG-226214https://jira.secondlife.com/browse/BUG-226122 Have you been helping in either of these JIRA's? Did you add yourself to the watch list? Looks like this is only a serious issue for 3 people. I wouldn't expect them to expend much effort for three people when there are more pressing issues. Edited February 1, 2019 by Nalates Urriah Link to post Share on other sites
0 Antonius Ultsch 2 Posted February 1, 2019 Author Share Posted February 1, 2019 6 hours ago, Nalates Urriah said: It is only hard to believe when you miss the point. Vivox voice for SL wasn't working and would likely be part of the problem with morphing. The attack on DNS was resolved and voice works... most of the time. Getting morphing working again, while the OP problem, is another problem within the problem. Like a rattle in a car, if the car doesn't run then the rattle can't be heard nor fixed. They got the car running. https://jira.secondlife.com/browse/BUG-226214https://jira.secondlife.com/browse/BUG-226122 Have you been helping in either of these JIRA's? Did you add yourself to the watch list? Looks like this is only a serious issue for 3 people. I wouldn't expect them to expend much effort for three people when there are more pressing issues. Well I am sure the number is much higher and if they would track and analyse just the failed transactions they have since then on the Voice Island they could easily ensure the loss Link to post Share on other sites
0 animats 4,102 Posted February 3, 2019 Share Posted February 3, 2019 On 2/1/2019 at 1:03 AM, Nalates Urriah said: Looks like this is only a serious issue for 3 people. I wouldn't expect them to expend much effort for three people when there are more pressing issues. See BUG-226050, about not being able to comment on the JIRA entries of others. This creates the illusion that LL is doing a better job of bug fixing than they are. Link to post Share on other sites
0 Whirly Fizzle 5,686 Posted February 3, 2019 Share Posted February 3, 2019 9 minutes ago, animats said: See BUG-226050, about not being able to comment on the JIRA entries of others. This creates the illusion that LL is doing a better job of bug fixing than they are. That should be fixed now actually. Any user should be able to comment on any JIRA issue that is in an "Awaiting Review" or "Needs More Info" state. Link to post Share on other sites
0 animats 4,102 Posted February 3, 2019 Share Posted February 3, 2019 13 hours ago, Whirly Fizzle said: That should be fixed now actually. Any user should be able to comment on any JIRA issue that is in an "Awaiting Review" or "Needs More Info" state. Ah. But that means when an issue becomes "Accepted", others can no longer comment or provide more info. Link to post Share on other sites
0 Whirly Fizzle 5,686 Posted February 4, 2019 Share Posted February 4, 2019 14 hours ago, animats said: Ah. But that means when an issue becomes "Accepted", others can no longer comment or provide more info. Correct. But this has always been the case, so commenting is back to how it always was since the start of the BUG project on the JIRA. Generally if LL need more information from users for an issue that is already accepted/imported, they will import the issue & then set the issue back to NMI so anyone can then comment. Link to post Share on other sites
0 GlenMarvinson 0 Posted February 6, 2019 Share Posted February 6, 2019 (edited) On 2/1/2019 at 4:03 AM, Nalates Urriah said: It is only hard to believe when you miss the point. Vivox voice for SL wasn't working and would likely be part of the problem with morphing. The attack on DNS was resolved and voice works... most of the time. Getting morphing working again, while the OP problem, is another problem within the problem. Like a rattle in a car, if the car doesn't run then the rattle can't be heard nor fixed. They got the car running. https://jira.secondlife.com/browse/BUG-226214https://jira.secondlife.com/browse/BUG-226122 Have you been helping in either of these JIRA's? Did you add yourself to the watch list? Looks like this is only a serious issue for 3 people. I wouldn't expect them to expend much effort for three people when there are more pressing issues. I don’t believe for a minute that it is only a serious issue for 3 people. Yes, I’ve adddd myself to the watch list. I’m not missing the point, it’s hard to fix and Linden isn’t determined enough to get it fixed. Is voice morphing working for you? Edited February 6, 2019 by GlenMarvinson Link to post Share on other sites
0 Nalates Urriah 5,949 Posted February 6, 2019 Share Posted February 6, 2019 1 hour ago, GlenMarvinson said: I don’t believe for a minute that it is only a serious issue for 3 people. Yes, I’ve adddd myself to the watch list. I’m not missing the point, it’s hard to fix and Linden isn’t determined enough to get it fixed. Is voice morphing working for you? I checked a couple of days ago, and voice morphing doesn't work on my hardware. Of the 50+k people logging in daily, few are complaining in Firestorm Support, the JIRA, or this forum. They are not showing up at the UG meetings asking for help or complaining. It probably is more than 3. And it is fair to consider that not everyone interested may have been able to click the JIRA 'Watch'. There may be more people jumping to the SL Status Tracking for the issue, which we can see a count on. I just doubt there are more than a couple dozen that care enough to complain. And that was my point in saying '3' and pointing to the JIRA. So, whether it is 3 or 3 dozen it is still too few for the Lab to place much priority on the issue. There are other issues with much more 'Linden' priority and that affect way more people. So, it will take some time to get fixed. Link to post Share on other sites
0 Antonius Ultsch 2 Posted February 12, 2019 Author Share Posted February 12, 2019 On 2/6/2019 at 10:31 PM, Nalates Urriah said: I checked a couple of days ago, and voice morphing doesn't work on my hardware. Of the 50+k people logging in daily, few are complaining in Firestorm Support, the JIRA, or this forum. They are not showing up at the UG meetings asking for help or complaining. It probably is more than 3. And it is fair to consider that not everyone interested may have been able to click the JIRA 'Watch'. There may be more people jumping to the SL Status Tracking for the issue, which we can see a count on. I just doubt there are more than a couple dozen that care enough to complain. And that was my point in saying '3' and pointing to the JIRA. So, whether it is 3 or 3 dozen it is still too few for the Lab to place much priority on the issue. There are other issues with much more 'Linden' priority and that affect way more people. So, it will take some time to get fixed. Well may be so, but still for. revenue generating product to be that long not on it or giving any information is not good. Simple consequence for me, less time in SL and more in other places Link to post Share on other sites
0 animats 4,102 Posted February 16, 2019 Share Posted February 16, 2019 Premium voice morphing renewal is still returning "Sorry, there was a problem activating your new voice font pack at this time, please try again later." We premium users should get a partial refund while this is broken. Yes, it's a minor feature, but we paid for it and we're not getting it. 1 Link to post Share on other sites
0 Fionalein 4,846 Posted February 17, 2019 Share Posted February 17, 2019 3 hours ago, animats said: We premium users should get a partial refund while this is broken. Tell your lawyer, tell LL, don't tell us. Link to post Share on other sites
0 Lindal Kidd 18,062 Posted February 17, 2019 Share Posted February 17, 2019 LL never gives refunds. If you read the ToS, I bet you'll find that you agreed that interruptions or degradation of service or changes in services or benefits are Not Their Fault. 1 Link to post Share on other sites
0 Rolig Loon 26,998 Posted February 17, 2019 Share Posted February 17, 2019 32 minutes ago, Lindal Kidd said: LL never gives refunds. If you read the ToS, I bet you'll find that you agreed that interruptions or degradation of service or changes in services or benefits are Not Their Fault. True. See the LL TOS Sect. 9.2. It's quite clear. You cannot make a claim for interruptions in service. Link to post Share on other sites
0 Kelly Goode 0 Posted February 17, 2019 Share Posted February 17, 2019 is it an automatic refund because i didnt receive anything Link to post Share on other sites
0 Lindal Kidd 18,062 Posted February 17, 2019 Share Posted February 17, 2019 Kelly, what sort of a refund are you talking about? If you are asking about a refund from Linden Lab for something like Premium membership dues, forget it. As I said above, LL does not give refunds, automatic or otherwise. If you bought a product from another resident, in a store or on the Marketplace, you MAY be able to get a refund, but it's not automatic. You must contact the seller and ask. Sellers are not required to give refunds, and most don't. However, many of them WILL redeliver a product you didn't get. In fact, many stores have "redelivery terminals" where you can go to fix this problem yourself. Link to post Share on other sites
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Antonius Ultsch 2
I am using the Voice Morphing from SL for Demons, but since a couple of days I can't access it nor can I buy a new package. Des anybody know why
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