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KarolinaKatt

Multiple crashes

Question

REcetnly my Firestorm has been crashing more and more frequently. Last days more than once every fifth minute. This forced me to make a totall uninstall - cleaned everyting - and install the new Firestorm Beta. But this behaves exactly the same. I have Windows 10 Home edition. I have set all graphics to low, my cache to max, it still crashes badly. I cant no longer do anything in SL. Does anyone have an idea what is happening? I am now practiacally unable to run SL and it is very sad.

The crashes are weired. Parts of SL is first stopping. I notice it is about to chrash when I cannot open profiles, I can rotate my avatar, but not move in any direction. No IM is reaching me and I am probably not able to send IMs either, despite it is looking like that. After some minutes the screen goes grey and a pop up tells me it has crashed.

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Well, ISPs are known to blow off customers will difficult problems. For them to say they don't see anything wrong when tracert doesn't work... well DUH!  They are blowing smoke at you. The ISPs often point fingers rather than spend the time to find and fix a difficult problem.

That ICMP routing is difficult to explain may be true. But, that it is the primary means of testing a connection and it is a simple it works or it doesn't. So, why doesn't it?

I am guessing Sweden has some agency that oversees businesses. Some are likely specifically tasked to handle Internet issues. In the USA we have several. So, if an obvious tracert failure is not being handled, start complaining to those agencies. Include your tracert outputs and SL tests. At some point your ISP will fix the problem as you are consuming more time than fixing the problem.

Your tracert should look something like this, but in reverse: (I can't reach your final IP as it is behind a firewall)

C:\WINDOWS\system32>tracert 65.99.185.249

Tracing route to 65.99.185.249 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     7 ms     7 ms     8 ms  [redacted]
  3     9 ms     7 ms    10 ms  [redacted]
  4    10 ms    11 ms    12 ms  [redacted]
  5    10 ms    11 ms    11 ms  ae55.bar2.SanDiego1.Level3.net [4.16.106.5]
  6     *        *        *     Request timed out.
  7    40 ms    40 ms    39 ms  ae-1-11.ebr5.Dallas1.Level3.net [4.69.134.18]
  8    58 ms    59 ms    60 ms  ae-41-41.ebr2.Atlanta1.Level3.net [4.69.209.237]
  9    59 ms    61 ms    59 ms  ae-1-11.ae-1-11.ebr1.Atlanta1.Level3.net [4.69.214.93]
 10    79 ms    82 ms    71 ms  4.69.217.78
 11     *        *       72 ms  ae-1-11.ebr4.Washington1.Level3.net [4.69.204.254]
 12   149 ms   150 ms   149 ms  ae-40-40.ebr2.Paris1.Level3.net [4.69.137.173]
 13   169 ms   157 ms   163 ms  ae-50-50.ebr1.Frankfurt1.Level3.net [4.69.132.122]
 14   162 ms   163 ms   167 ms  4.69.163.146
 15   166 ms   161 ms   161 ms  ae-49-49.ebr1.Dusseldorf1.Level3.net [4.69.163.94]
 16   191 ms   188 ms   196 ms  ae-50-50.ebr1.Stockholm2.Level3.net [4.69.133.106]
 17     *        *        *     Request timed out.
 18   183 ms   186 ms   180 ms  212.73.250.254
 19   178 ms   178 ms   178 ms  213.80.86.225
 20   179 ms   178 ms   178 ms  213.212.14.50
 21   189 ms   193 ms   190 ms  65.99.185.249

Trace complete. - 1/9/2019 11:04 AM PST

 

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Thank you Nalates!

I will call my ISP up as soon as I can. 

The 65. etc address is the ISP servers. Obviously their firewalls works well :)

I still cant get out of this 65. area, when running TRACERT, so I guess they have a firewall in that direction also.

Still I CAN run SL over wifi at both my home router and via mobile hotspot. So that indicates a problem with the router, dosen't it?

On the other hand I can prevent SL crashes by simply make a TP when I notice it is coming. This confuses me.

By weekend I will reset my router again, if I find time. Turning all stones......

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It could indeed be your router.  There have been several cases in the past of a particular brand or model of router having issues with SL.  Is there any way you can borrow a different router for a day or two?  (If your ISP provides the router, this can be a trickier problem!)

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4 hours ago, Lindal Kidd said:

It could indeed be your router. 

If you have a separate router rather than a router that is built in to your modem, there's an easy way to find out if the router is misbehaving.  Just bypass it temporarily.  Take the cable from your computer and plug it directly into the modem so that the incoming and outgoing signals don;lt even see the router.  If it works, you know that it's time to replace the router.  My own router died last weekend, so this is still fresh in my mind.  ;)

Just remember not to bypass the router permanently.  For one thing, you will not be able to make a wireless connection without the router, so equipment that depends on wifi will be out of luck (like your TV maybe).  More importantly, your router acts as a mechanical firewall to protect you from some kinds of hacking.  These days, you need all the safety nets in place.

BTW, a new router will cost you anywhere from about $25 to over $200, depending on the bells and whistles you want.  Routers typically have a lifetime (or obsolescence time) of three or four years, so keep that in mind as you shop.

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Ohh I dont understand these quote-functions. I think I messed up something for you Rolig...

But thank you Linda and Rolig for replys. I should have been thinking of using the cable directly. I have been doing that two years ago when the router was new and there where problem wiht the ISP.  But now I did and I have used SLfor at least 15 minutes now without being thrown out. I cant let the router be down much more, we have several items in house depending on it, but I think I have enough to call the ISP and ask for another router (it is the ISP property)  No I will reset the router totally once more first, otherwise I will be ordered to do that.

Another question just out of curiosity. When running TRACERT on 11.1.0.1 (mygod is it the US DoD I've been pinging???) I always got four jumps before timeout. Now, without the router, I get three. That feels quite understandable. But when using TRACERT on some other address, like one of the Atlanta addresses in Nalatie's TRACERT above, I come all the way to the goal. What is the difference?

But for now SL feels very stable and I am very happy. Hopefully all you guys in here have helped me to pinpoint the error. I am soo thankful for all helpful people. 

Now what about the bug reports to Firestorm and SL? Shoudl I remove them directly or what to do? My question how I could save from crashing by making a TP, still remains. I have problems to see how that can be fixed by the router.

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5 minutes ago, KarolinaKatt said:

My question how I could save from crashing by making a TP, still remains. I have problems to see how that can be fixed by the router.

When you teleport, you are asking your viewer and the SL servers to exchange a larger than normal amount of data.  The SL servers are doing most of the heavy lifting as they transfer your avatar from the control of one region to another, but there is still extra communication that has to go on for that brief period.  If your connection is unstable, it can be losing enough packets of information to garble the data and force a disconnection.  The router is perhaps the weakest link in the chain of cables and devices between you and SL, so that's a usual suspect.  As I said earlier, routers have a finite lifetime.  Heat and simple aging degrade components, so it really is necessary to replace routers every three years or so.  Fortunately, they are relatively inexpensive.

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3 hours ago, Rolig Loon said:

  If your connection is unstable, it can be losing enough packets of information to garble the data and force a disconnection.  

Well I crash out from SL if I do NOT TP away. So the TP is making Firestorm to avoid a crash. If I do not TP, then I will crash. By making the TP I can stay in SL until it crash next time. But thats not a way to go, I cannot TP every teo-three minutes, lol.

I have also now totally reset the router to factory settings once more and found that it did not help.

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On 1/11/2019 at 5:42 PM, Lindal Kidd said:

It could indeed be your router.  There have been several cases in the past of a particular brand or model of router having issues with SL.  Is there any way you can borrow a different router for a day or two?  (If your ISP provides the router, this can be a trickier problem!)

I have same issues for 5 years now. I cannot stay online more than 5 minits on a place where there is 5 avatars or more. Some told me i have a script on my avie. May be from my ex partner. My sl name is Briana Sirbu

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9 minutes ago, Briana Sirbu said:

 I cannot stay online more than 5 minits on a place where there is 5 avatars or more. 

Thank you Briana. Do you, just like me, notice in advance when SL starting to crash for you? If so, have you tried to TP to another place before the crash? My problem is only when on ethernet cable - not when on my home wifi network,

Edited by KarolinaKatt

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@Briana Sirbu

You cannot have a "script on your avie".  Scripts are ALWAYS and ONLY contained in objects.  If you think something on your avatar is causing the problem, start taking off attachments until the problem goes away.  You can still wear your skin, shape, hair base, eyes, and layer-type clothing, but remove object attachments such as hair, shoes, jewelry, mesh body parts, mesh clothing...anything that has the symbol of a little cube in your inventory.

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I found out that I can check bandwidth in different ways. And I get VERY different readings on the upload. (Now I do not have a clue of what this means but..) On the uploads I get around 3 Mbit/s when testing on the HTTP variant, while I have 113 on the Websockets variant. Downloads are over 100 on both.

Can someone please help me understand.

1) Is this something that can produce the crashes in SL? (But both ethernet and wifi shows similar results)

2) What is causing this difference? Can I do or check something on my router? (I have recently reset it fully)

 

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On 1/9/2019 at 10:18 PM, KarolinaKatt said:

Still I CAN run SL over wifi at both my home router and via mobile hotspot. So that indicates a problem with the router, dosen't it?

On the other hand I can prevent SL crashes by simply make a TP when I notice it is coming. This confuses me.

If WiFI and a mobile provided hotspot work, I would suspect a cable or router socket as a problem. Try a new cable.

If you are using a phone to create a hot spot (access point) it may be using the TelCo's network. You'll have see if it is connecting via your WiFi or the TelCo data plan.

HTTP vs Websockets is getting pretty deep in the weeds. SL runs on HTTP. So, I don't see where sockets-IO is going to help.

Have you run a tracert using the WiFi connection?

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