Anabella Ravinelli 2 Posted December 19, 2018 Share Posted December 19, 2018 Help! For the last 24 to 36 hours now, I try to log into SL, and as soon as I get in the screen freezes. I can tell things are still working in the back ground because I will push the button to fly and can hear it. I hear IMs coming in and group messages, and the whole screen is still frozen and I can't do anything. Is anyone else having this problem? How can I fix it? Thanks!! Link to post Share on other sites
Cindy Evanier 12,786 Posted December 19, 2018 Share Posted December 19, 2018 5 hours ago, Anabella Ravinelli said: Help! For the last 24 to 36 hours now, I try to log into SL, and as soon as I get in the screen freezes. I can tell things are still working in the back ground because I will push the button to fly and can hear it. I hear IMs coming in and group messages, and the whole screen is still frozen and I can't do anything. Is anyone else having this problem? How can I fix it? Thanks!! open the viewer, don't log in. Go to HELP - ABOUT and paste your stats here. That will help people see your set up and try to diagnose your problem. There are lots of things can cause your problem. 2 Link to post Share on other sites
LittleMe Jewell 36,487 Posted December 19, 2018 Share Posted December 19, 2018 (edited) The HELP / ABOUT will provide your graphics info. If you are on Windows 10 and the Graphics line shows: Graphics Card: Intel(R) HD Graphics 620 or 630 then you are likely hitting this bug: https://jira.secondlife.com/browse/BUG-225655 Best I know, the only fix is to roll back to a previous driver version. The issue comes about when Windows automatically updates your driver for you, but the latest update is causing problems with the viewer. Edited December 19, 2018 by LittleMe Jewell 2 Link to post Share on other sites
Anabella Ravinelli 2 Posted December 19, 2018 Author Share Posted December 19, 2018 Thank you all!! I tried everything. And oddly, after updating my computer with an update I had missed, and downloading the newest version of Flash, it fixed the problem. I'm not sure which one fixed it but it seems to be working again. If it happens again I'll do the help/about thing. Thanks again! 2 Link to post Share on other sites
Anabella Ravinelli 2 Posted December 20, 2018 Author Share Posted December 20, 2018 Well it did it again...here is the info below. I'm guessing its the bug: Firestorm 5.1.7 (55786) Jul 13 2018 20:00:04 (64bit) (Firestorm-Releasex64) with Havok support Release Notes CPU: Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz (3912 MHz) Memory: 8088 MB OS Version: Microsoft Windows 10 64-bit (Build 17134) Graphics Card Vendor: Intel Graphics Card: Intel(R) HD Graphics 630 Windows Graphics Driver Version: 24.20.100.6344 OpenGL Version: 4.2.0 - Build 24.20.100.6344 RestrainedLove API: (disabled) libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0 J2C Decoder Version: KDU v7.10.4 Audio Driver Version: FMOD Studio 1.10.05 Dullahan: 1.1.1080 / CEF: 3.3325.1750.gaabe4c4 / Chromium: 65.0.3325.146 LibVLC Version: 2.2.8 Voice Server Version: Not Connected Settings mode: Firestorm Viewer Skin: Firestorm (Grey) Window size: 1920x1017 px Font Used: Deja Vu (96 dpi) Font Size Adjustment: 0 pt UI Scaling: 1 Draw distance: 224 m Bandwidth: 1500 kbit/s LOD factor: 4 Render quality: High-Ultra (6/7) Advanced Lighting Model: Yes Texture memory: 768 MB (1) VFS (cache) creation time (UTC): 2018-4-22T1:10:20 Built with MSVC version 1800 December 19 2018 21:37:26 SLT Link to post Share on other sites
LittleMe Jewell 36,487 Posted December 20, 2018 Share Posted December 20, 2018 23 minutes ago, Anabella Ravinelli said: Well it did it again...here is the info below. I'm guessing its the bug: You should be able to go manually download the previous driver version and re-install it. 2 Link to post Share on other sites
Anabella Ravinelli 2 Posted January 16, 2019 Author Share Posted January 16, 2019 Well this is annoying...I need the newer driver for Skyrim lol...but the older one for Second Life!! 1 Link to post Share on other sites
Whirly Fizzle 5,658 Posted January 16, 2019 Share Posted January 16, 2019 I don't know if this will work but it's worth a try. If you leave the latest Intel graphics driver installed but download the older driver as a zip & plonk the driver dlls inside the Firestorm install folder, Firestorm may happily use the older Intel driver. It may also go terribly wrong If it goes ***** up, just delete the driver dlls from the Firestorm install folder. 1 Link to post Share on other sites
Anabella Ravinelli 2 Posted January 26, 2019 Author Share Posted January 26, 2019 On 1/16/2019 at 3:18 PM, Whirly Fizzle said: I don't know if this will work but it's worth a try. If you leave the latest Intel graphics driver installed but download the older driver as a zip & plonk the driver dlls inside the Firestorm install folder, Firestorm may happily use the older Intel driver. It may also go terribly wrong If it goes ***** up, just delete the driver dlls from the Firestorm install folder. lol ok thanks! Link to post Share on other sites
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