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Help!  For the last 24 to 36 hours now, I try to log into SL, and as soon as I get in the screen freezes.  I can tell things are still working in the back ground because I will push the button to fly and can hear it.  I hear IMs coming in and group messages, and the whole screen is still frozen and I can't do anything.  Is anyone else having this problem?  How can I fix it?  Thanks!!

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5 hours ago, Anabella Ravinelli said:

Help!  For the last 24 to 36 hours now, I try to log into SL, and as soon as I get in the screen freezes.  I can tell things are still working in the back ground because I will push the button to fly and can hear it.  I hear IMs coming in and group messages, and the whole screen is still frozen and I can't do anything.  Is anyone else having this problem?  How can I fix it?  Thanks!!

open the viewer, don't log in. Go to HELP - ABOUT  and paste your stats here.  That will help people see your set up and try to diagnose your problem.  

There are lots of things can cause your problem.  

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The HELP / ABOUT will provide your graphics info.    If you are on Windows 10 and the Graphics line shows:
  Graphics Card: Intel(R) HD Graphics 620 or 630 
then you are likely hitting this bug:  https://jira.secondlife.com/browse/BUG-225655

Best I know, the only fix is to roll back to a previous driver version.  The issue comes about when Windows automatically updates your driver for you, but the latest update is causing problems with the viewer.

Edited by LittleMe Jewell
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Well it did it again...here is the info below.  I'm guessing its the bug:

 

Firestorm 5.1.7 (55786) Jul 13 2018 20:00:04 (64bit) (Firestorm-Releasex64) with Havok support
Release Notes

CPU: Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz (3912 MHz)
Memory: 8088 MB
OS Version: Microsoft Windows 10 64-bit (Build 17134)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 630

Windows Graphics Driver Version: 24.20.100.6344
OpenGL Version: 4.2.0 - Build 24.20.100.6344

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0
J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Studio 1.10.05
Dullahan: 1.1.1080 / CEF: 3.3325.1750.gaabe4c4 / Chromium: 65.0.3325.146
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1920x1017 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 224 m
Bandwidth: 1500 kbit/s
LOD factor: 4
Render quality: High-Ultra (6/7)
Advanced Lighting Model: Yes
Texture memory: 768 MB (1)
VFS (cache) creation time (UTC): 2018-4-22T1:10:20 
Built with MSVC version 1800
December 19 2018 21:37:26 SLT

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  • 4 weeks later...

I don't know if this will work but it's worth a try.
If you leave the latest Intel graphics driver installed but download the older driver as a zip & plonk the driver dlls inside the Firestorm install folder, Firestorm may happily use the older Intel driver.
It may also go terribly wrong  :D
If it goes ***** up, just delete the driver dlls from the Firestorm install folder.

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  • 2 weeks later...
On 1/16/2019 at 3:18 PM, Whirly Fizzle said:

I don't know if this will work but it's worth a try.
If you leave the latest Intel graphics driver installed but download the older driver as a zip & plonk the driver dlls inside the Firestorm install folder, Firestorm may happily use the older Intel driver.
It may also go terribly wrong  :D
If it goes ***** up, just delete the driver dlls from the Firestorm install folder.

lol ok thanks!

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