Is this a griefer attack?

[Kylie Jaxxon]

Hello   I have a friend who runs a rental sim and this is happening....

https://gyazo.com/d68d225b8aebcebb9bc4e5a7e8589b31

https://gyazo.com/83722ccb80ddc4613803f6be09588bed

Funny thing is, neither her or I can see this happening, only the person who is renting the parcel.  To my friend and I, everything looks normal....strange.  Any ideas?

 

Thanks so much, Maddie...hugs

Edited December 3, 2018 by Kylie Jaxxon

[Madelaine McMasters]

6 minutes ago, Kylie Jaxxon said:

Hello   I have a friend who runs a rental sim and this is happening....

https://gyazo.com/d68d225b8aebcebb9bc4e5a7e8589b31

https://gyazo.com/83722ccb80ddc4613803f6be09588bed

Funny thing is, neither her or I can see this happening, only the person who is renting the parcel.  To my friend and I, everything looks normal....strange.  Any ideas?

That looks like a corrupted texture cache, which would be viewer specific. Clearing cache might fix the problem.

I recommend that every SL resident have two viewers installed and ready to go. That makes it much easier to determine if the problem is with SL or the viewer.

Edited December 2, 2018 by Madelaine McMasters

[Pamela Galli]

45 minutes ago, Madelaine McMasters said:

That looks like a corrupted texture cache, which would be viewer specific. Clearing cache might fix the problem.

I recommend that every SL resident have two viewers installed and ready to go. That makes it much easier to determine if the problem is with SL or the viewer.

Also to realize that 99/100 times,  whatever is malfunctioning is not someone maliciously doing it.

[Ivanova Shostakovich]

46 minutes ago, Madelaine McMasters said:

That looks like a corrupted texture cache, which would be viewer specific. Clearing cache might fix the problem.

I recommend that every SL resident have two viewers installed and ready to go. That makes it much easier to determine if the problem is with SL or the viewer.

   Different viewer installations should also have separate cache file locations as well.

[Nalates Urriah]

Since two of you see things OK, it is most likely that persons viewer. Visual griefer attacks are almost always something that affects everyone in the region.

The first steps in troubleshooting any problem in SL is determining if it is the person/viewer or the SL servers. Madelaine's suggestion to have two viewers installed is an important part of that testing. As is asking those around you. If they do or don't see the same problem you have a big clue as to where the problem is.

Log off and login with the alternate viewer. If the problem goes away, you then know it is likely a viewer side problem or a transient problem on the servers. To decide log back on with the original viewer. If the problem is still showing then it is likely a viewer problem. If not then it was likely a transient problem in the viewer or servers and since it is gone, it no longer matters.

There are more troubleshooting steps for persistent problems. Over time you learn them as you need them.