support tickets

[Keesha Kirax]

how do i submit a support ticket for lindens not showing in-world

[Darkie Minotaur]

 

Go to secondlofe.com, log in, go to Help - look for "Related Links" click "Contact Support" and fill in a form after hitting "Submit a Support Case form" or something like it

[valerie Inshan]

If you are premium, you can call the billing support:

 

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

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Local Toll-Free numbers

• France: 0805.101.490
• Germany: 0800.664.5510
• Japan: 0066.33.132.830
• Portugal: 800.814.450
• Spain: 800.300.560
• UK: 0800.048.4646
• Support is in English Only

[Peewee Musytari]

Hi Keesha,

Do you mean that your inworld balance is not showing the correct balance (does not match your account on the website)?

If so, that is very common and is not actually a problem, so long as your balance is correct on the website. On some viewers you can simply click your inworld balance and it will reset, you can also use Ctrl Alt B on any viewer & there are a whole range of "fixes" that people will suggest to make it show the right amount, such as getting someone to pay you 1L, changin your active group tag, relogging etc.

If your problem is that you have bought L$ and the money has been charged but you don`t have you L$, then first check on your Account Summary or Account History to see if you now have a US$ balance showing on your account. If so then you just need to go to https://secondlife.com/my/lindex/buy.php and buy the L$ again and LL will use the credit on your account to pay for them instead of charging you again.