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Kluger Jinxing

Recover very old account from DB breach?

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Hi, I had an account looong ago, and it was locked due to a security breach in the SL databases.  I have been using a new account, but it would be nice to be able to recover that account.  I think at the time it was possible to recover it through some process, but I missed the boat.  )-:  Is there any hope to get it back now?

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10 minutes ago, Kluger Jinxing said:

Hi, I had an account looong ago, and it was locked due to a security breach in the SL databases.  I have been using a new account, but it would be nice to be able to recover that account.  I think at the time it was possible to recover it through some process, but I missed the boat.  )-:  Is there any hope to get it back now?

If you can remember your email and security questions it could be possible.  More information here

 

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Thanks!  I believe the account was locked out in some special way.  I think the password hashes were stolen, and Linden Labs simply disabled login until we could prove our identities.  I will try the Forgot Password, but I think LL has to do the fix manually.

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4 minutes ago, Kluger Jinxing said:

Thanks!  I believe the account was locked out in some special way.  I think the password hashes were stolen, and Linden Labs simply disabled login until we could prove our identities.  I will try the Forgot Password, but I think LL has to do the fix manually.

You should file a support ticket then and explain it all  :)   https://lindenlab.freshdesk.com/support/tickets/new

Edited by Cindy Evanier
blonde moment

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2 minutes ago, Kluger Jinxing said:

I think the password hashes were stolen, and Linden Labs simply disabled login until we could prove our identities.

Wow, if that is the event I'm thinking of, that really is an old account.

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