The ”link” to the support ticket disappeared. "Individual L$ problem" inquiry cannot be done.

[Eathon Sands]

The ”link” to the support ticket disappeared.  "Individual L$ problem" inquiry cannot be done.

[Peewee Musytari]

For Billing problems you can call the free billing number:

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

* France: 0805.101.490
* Germany: 0800.664.5510
* Japan: 0066.33.132.830
* Portugal: 800.814.450
* Spain: 800.300.560
* UK: 0800.048.4646
* Support is in English Only

If none of those numbers are in your Country you can email to: support@payments.secondlife.com

[Eathon Sands]

Thank you.

However, details are not told easily by the support only by the telephone (Including the country language and the time difference), and it thinks the earthquake has occurred in Japan.

[Peewee Musytari]

If the issue relates to money & you prefer not to explain it over the phone, use the payments email address at the bottom there. At least it is going direct to the right department.

[Eathon Sands]

Thank you.

However, a lot of users embarrass this matter also in Japan.

(Actually a lot of users are having misgivings about the system of the support. In the earthquake. )

[Peewee Musytari]

I understand & I am sure LL are sensitive to the situation in Japan, the Japanese community in SL is very large. Try the email address & hopefully they will be able to help.

Good luck.