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All of my items are unavailable


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Was this ever resolved?  This has been happening to me as well.  Not all of my items, but just large batches of them.  No information provided as to incorrect category listing - and they are in the appropriate categories.

 

Getting frustrating and starting to impact sales!

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Hello


If your listings are showing as Unavailable on your Manage Inventory list or the sales of all of your products are failing then there is an issue with the Marketplace communicating with your Magic Box in world.

I am including the steps here to fully reset your Magic Box. If this does not correct the issue, please ask to have the region where your Magic Box is locate restarted then reset the Magic Box again.

This should fully restore all of the communications between the Marketplace web site and your Magic Box on the region.

Make sure you are using the most recent version of the Magic Box, located here:

https://marketplace.secondlife.com/p/Xstreet-SL-Magic-Box/36791

1. Go to your Magic Box Status Page that is linked under your Merchant Home Page on the Second Life Marketplace and remove all of the Magic Boxes you have listed there.

2. Go in-world and "Touch" each Magic Box and select Reset from the popup menu that appears.

3. Wait. Do not reset your Boxes again during this time or you will risk having your Box show up with incorrect data and your items will remain inactive). The Magic Box colors will change during the communication process. Once the Magic Box returns to the default color, the communication process is complete and the Magic Box should be re-linked to the web site.

4. After the Magic Box color changes back to the default, go to your Manage Inventory page on the Second Life Marketplace and click on the "Sync Marketplace with Magic Boxes" button located on the right side of the page.

Regards,

Dakota Linden
--
Linden Lab
SL Marketplace Customer Support
https://marketplace.secondlife.com
http://www.secondlife.com

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  • 11 months later...

same here today  56 items unavailble proberly has to do with the bugs they try to fix but lol, im asking myself more and more if they get this resolved proper, it started with wrong pictures on boxes, from me, pictures from other stores, items from me with another store name and creator, we cant edit or anything, all  mixet up and now today 53 unavaileble , i try to keep laugh at it , but yes, 10 items of those are listning for 1000, so i pray ll get this bug sorted fast,

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  • 2 months later...

I am also having repeated issues with items showing unavailable each time I do an addition and then update. Today I have got 48 items showing unavailable. The thing is they are all items I put in the box a year or more ago. This happens pretty much each time I do an update. I am at the point of giving up and walking away. Im going to try what Dakota Linden has written and hope it works. Cut and paste below. If your listings are showing as Unavailable on your Manage Inventory list or the sales of all of your products are failing then there is an issue with the Marketplace communicating with your Magic Box in world. I am including the steps here to fully reset your Magic Box. If this does not correct the issue, please ask to have the region where your Magic Box is locate restarted then reset the Magic Box again. This should fully restore all of the communications between the Marketplace web site and your Magic Box on the region. Make sure you are using the most recent version of the Magic Box, located here: https://marketplace.secondlife.com/p/Xstreet-SL-Magic-Box/36791 1. Go to your Magic Box Status Page that is linked under your Merchant Home Page on the Second Life Marketplace and remove all of the Magic Boxes you have listed there. 2. Go in-world and "Touch" each Magic Box and select Reset from the popup menu that appears. 3. Wait. Do not reset your Boxes again during this time or you will risk having your Box show up with incorrect data and your items will remain inactive). The Magic Box colors will change during the communication process. Once the Magic Box returns to the default color, the communication process is complete and the Magic Box should be re-linked to the web site. 4. After the Magic Box color changes back to the default, go to your Manage Inventory page on the Second Life Marketplace and click on the "Sync Marketplace with Magic Boxes" button located on the right side of the page. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com

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