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payment refusal by linden labs


Aztecaa
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I have an issue where linden labs is suddenly no longer accepting my Master card, a card I have been using for more than a year to pay my premium fee and purchase lindens, why am I suddenly getting the message there was a problem with your card when for more than a year there wasn't a problem? Linden labs is not blocked by my card, I checked.

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7 minutes ago, Aztecaa said:

I have an issue where linden labs is suddenly no longer accepting my Master card, a card I have been using for more than a year to pay my premium fee and purchase lindens, why am I suddenly getting the message there was a problem with your card when for more than a year there wasn't a problem? Linden labs is not blocked by my card, I checked.

Is it a debit card?  If so LL don't accept them any more and you were lucky to have been able to use it as long as possible.  If you link it to paypal account and always make sure you have credit in the paypal then it will be fine

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If it isn't a debit card and you are still having problems, contact Billing

https://lindenlab.freshdesk.com/support/solutions/articles/31000131008-billing-support

Toll-Free (US/Canada): 800.294.1067
Long-Distance: 703.286.6277   
Billing team is available from 9am to 6pm EST(6am to 3pm PST), Monday through Friday.

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