AdrianT95 Posted July 23, 2018 Share Posted July 23, 2018 (edited) Hi, I hope I'm posting this in the correct place. I'm currently having an issue when I try to play Second Life. It gives me an error saying that my graphic drivers need to be updated... But I already tried to update my graphic drivers by downloading & installing the lastest version (from here) and the issue persists. I also tried 3 viewers: Second Life Viewer, Firestorm and Alchemy and same issue in all of them: I don't understand why this is happening, I was able to play Second Life on my laptop by using the Second Life Viewer when I created my account, but I had to reinstall Windows and as far as I know, I always install the same driver for my graphics card after reinstalling Windows. My graphics card is an Intel HD Graphics 3000... I am able to play similar games such as The Sims, then why Second Life isn't working for me? I hope someone can help me! Thank you in advance! Edit: Apologies, I have just seen this post. I'm going to try it and I will let you know if it fixed the issue. I followed the steps, and nope, still having issues: Edited July 23, 2018 by AdrianT95 Link to comment Share on other sites More sharing options...
cykarushb Posted July 23, 2018 Share Posted July 23, 2018 SL doesnt run on 3000 series intel IGP anymore. Its simply too outdated for it. If this is a desktop, add a graphics card. If its a laptop, youre kinda outa luck for SL. Link to comment Share on other sites More sharing options...
AdrianT95 Posted July 24, 2018 Author Share Posted July 24, 2018 Ouch, well then... I won't be able to play it cause it's a laptop. Thanks cykarushb! Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted July 28, 2018 Share Posted July 28, 2018 (edited) You should be able to run SL on a Windows 10 system with Intel HD 3000 graphics. You will only be able to run the 32bit viewer versions however. For the LL viewer: Try the 32bit download from http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/5.1.6.516459 For Firestorm: Use the For SL only 32bit download from https://www.firestormviewer.org/windows/ If the 32bit Firestorm gives you the same error, you will need to apply the Intel Fix Note that you shouldn't actually need that Intel Fix on the new Firestorm 5.1.7 release though. Edited July 28, 2018 by Whirly Fizzle 1 Link to comment Share on other sites More sharing options...
evi Zerundi Posted July 5, 2019 Share Posted July 5, 2019 I have the same problem with @AdrianT95.The difference is that my pc has windows 10 -Intel core duo CPU E7200. What should i do to run second life? Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted July 5, 2019 Share Posted July 5, 2019 43 minutes ago, evi Zerundi said: I have the same problem with @AdrianT95.The difference is that my pc has windows 10 -Intel core duo CPU E7200. What should i do to run second life? If you only have Intel graphics, I think that's going to be Intel Bear Lake graphics, which may not run recent SL viewers, but I'm not 100% sure. Can you post a dxdiag report for your system?https://support.microsoft.com/en-gb/help/4028644/windows-open-and-run-dxdiagexe Link to comment Share on other sites More sharing options...
evi Zerundi Posted July 5, 2019 Share Posted July 5, 2019 (edited) 44 minutes ago, Whirly Fizzle said: If you only have Intel graphics, I think that's going to be Intel Bear Lake graphics, which may not run recent SL viewers, but I'm not 100% sure. Can you post a dxdiag report for your system?https://support.microsoft.com/en-gb/help/4028644/windows-open-and-run-dxdiagexe Operating System: Windows 10 Home 32-bit (10.0, Build 17134) (17134.rs4_release.180410-1804) Language: Italian (Regional Setting: Italian) System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 07/27/11 09:44:55 Ver: 08.00.14 (type: BIOS) Processor: Intel(R) Core(TM)2 Duo CPU E7200 @ 2.53GHz (2 CPUs), ~2.5GHz Memory: 2048MB RAM Available OS Memory: 2014MB RAM Page File: 5160MB used, 1052MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 106 DPI (110 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Enabled Miracast: Not Available Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.17134.0001 32bit Unicode DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) Manufacturer: Intel Corporation Chip type: Intel(R) 4 Series Express Chipset Family DAC type: Internal Device Type: Full Device (POST) Device Key: Enum\PCI\VEN_8086&DEV_2E32&SUBSYS_836D1043&REV_03 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 1070 MB Dedicated Memory: 64 MB Shared Memory: 1006 MB Current Mode: 1280 x 800 (32 bit) (60Hz) HDR Support: Not Supported Display Topology: Internal Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 Color Primaries: Red(0.635266,0.349133), Green(0.332531,0.609875), Blue(0.155773,0.055188), White Point(0.313000,0.329602) Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000 Monitor Name: Generic PnP Monitor Monitor Model: S22B150 Monitor Id: SAM08A3 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HD15 Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP Advanced Color: Not Supported Driver Name: igdumd32.dll,igd10umd32.dll,igd10umd32.dll Driver File Version: 8.15.0010.2702 (English) Driver Version: 8.15.10.2702 DDI Version: 10 Feature Levels: 10_0,9_1 Driver Model: WDDM 1.1 Graphics Preemption: DMA Compute Preemption: DMA Miracast: Not Supported Hybrid Graphics GPU: Not Applicable Power P-states: Not Applicable Virtualization: Not Supported Block List: No Blocks Catalog Attributes: N/A Driver Attributes: Final Retail Driver Date/Size: 11/03/2013 02:00:00, 4931384 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B78E66-6D72-11CF-7D79-67A3A3C2C535} Vendor ID: 0x8086 Device ID: 0x2E32 SubSys ID: 0x836D1043 Revision ID: 0x0003 Driver Strong Name: oem9.inf:5f63e5345dba0087:iEGL0:8.15.10.2702:pci\ven_8086&dev_2e32 Rank Of Driver: 00EC2001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_MOCOMP DXVA2_ModeWMV9_MoComp DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_MoComp DXVA2_ModeVC1_IDCT Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled MPO MaxPlanes: 1 MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supported PanelFitter Caps: Not Supported PanelFitter Stretch: Not Supported ------------- Sound Devices ------------- Description: Altoparlanti (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO Edited July 5, 2019 by evi Zerundi Link to comment Share on other sites More sharing options...
evi Zerundi Posted July 5, 2019 Share Posted July 5, 2019 (edited) ---------- Edited July 5, 2019 by evi Zerundi Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted July 6, 2019 Share Posted July 6, 2019 I don't think you can run SL with those graphics. Did you used to be able to run an SL viewer on this system? Link to comment Share on other sites More sharing options...
evi Zerundi Posted July 7, 2019 Share Posted July 7, 2019 On 7/6/2019 at 12:11 AM, Whirly Fizzle said: If you only have Intel graphics, I think that's going to be Intel Bear Lake graphics, which may not run recent SL viewers, but I'm not 100% sure. Can you post a dxdiag report for your system?https://support.microsoft.com/en-gb/help/4028644/windows-open-and-run-dxdiagexe No, I used to have another pc. Do you have any suggestion? Link to comment Share on other sites More sharing options...
Lillith Hapmouche Posted July 7, 2019 Share Posted July 7, 2019 1 hour ago, evi Zerundi said: Do you have any suggestion? The obvious: Get a proper computer with remotely modern hardware. Link to comment Share on other sites More sharing options...
AdrianT95 Posted July 7, 2019 Author Share Posted July 7, 2019 Hi, I keep receiving mails from this thread. I have just unfollowed it because it's kinda annoying... Wishing good luck to evi, I hope you can fix it. In my case, I got a new computer the last year with a Nvidia graphics card and SL runs well Link to comment Share on other sites More sharing options...
evi Zerundi Posted July 8, 2019 Share Posted July 8, 2019 On 7/6/2019 at 12:47 AM, evi Zerundi said: Link to comment Share on other sites More sharing options...
Kingytheking Posted April 14, 2020 Share Posted April 14, 2020 Hi I'm new to SL and now having this issue. I'm on a laptop and running windows 10 home. Pentium dual core cpu t4500 processor and a mobile Intel 4 series express chipset family graphic card. I'd just like to know if I can even run SL on this laptop. Or am I able to update the graphic card driver to a better one? Link to comment Share on other sites More sharing options...
Lyssa Greymoon Posted April 15, 2020 Share Posted April 15, 2020 On 4/14/2020 at 12:49 PM, Kingytheking said: I'd just like to know if I can even run SL on this laptop. Or am I able to update the graphic card driver to a better one? The best drivers for that chipset are the Windows 7 drivers, Intel didn't make Windows 10 drivers for it. In my experience, you can install the Windows 7 drivers on 10, but it still won't run SL. Even if you can load the drivers and get SL to run, it's going to be so bad on that computer you'll wish you hadn't. Link to comment Share on other sites More sharing options...
Nalates Urriah Posted April 16, 2020 Share Posted April 16, 2020 Pentiums are barely able to run SL and that is if you have a dedicated graphics card. There is no way to upgrade a laptop. They either come with a dedicated graphics chip or they don't. There is no way to add one in later. Link to comment Share on other sites More sharing options...
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