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Hello everyone who might be reading this! :)

 

I'm concerned. Yesterday and the day before I had problems rezzing up to yesterday afternoon where I suddenly couldn't log in at different times.

The loading bar kept freezing at "waiting for region handshake". (Gyazo screenshot) https://gyazo.com/799c95859d2384f7306f5abdf072bc80

 

And then I kept getting a popup; "We're having trouble connecting. There may be a problem with your connection or the Second Life Grid." https://gyazo.com/6ba6af7ffacbcbafcb6d31982953c903

I just installed Firestorm (v. 5.0.11.53634) anew - because of previous rezzing trouble - and my connection was totally fine, so I kept trying different regions.

Eventually, it let me back on, albeit with a lot of being logged out by the viewer. This now seemed to have solved itself.

 

But ha, with every relog the shape I was currently wearing suddenly "could not be found", even the copies don't work anymore. https://gyazo.com/260372f3836d32dce63c318243ff8c18

These are my shapes I made myself, and I'm afraid they somehow got corrupted.

Obviously, I'm not IT and have no knowledge of how this could happen/how to troubleshoot this, other than trying to repeatedly delete my inventory cache to make sure this wasn't happening just from my end. Nothing. It keeps happening. All my shapes do not seem to be unusable nowhttps://gyazo.com/2a1a85525c8551df079b417d18699f0b

I'm at my wit's end. I have filed two tickets by the way,  about not being able to log in and about the inventory problems ( #1225264 and #1225467 ).

But no response yet.

 

EDIT: I forgot to mention that my inventory is loading properly now, all 151,756 items are there. :') They just don't work properly. Halp ?

 

So my questions are; Does anybody know how I can solve the "Failed to find bodypart"-problem?

And how long does it usually take before LL looks at a ticket and gets back to you?

 

Thanks up front!

 

With kind regards,

Nathalia (aliznathalia.raviprakash)

 

 

 

 

 

Edited by AlizNathalia Raviprakash
forgot additional info
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Are you getting the same "Failed to find body part" errors when wearing those shapes on the LL viewer?
Please install the LL viewer to test from Downloads | Second Life

If you edited a shape during a time there were asset server issues, it's possible that the edit failed to save properly & the shape became corrupted.

If you create a new shape (open inventory and click the + button at the bottom, New body parts -> New shape) & wear this shape, does it also go missing from the database after relogging?
Do you see any notifications saying "unable to save shape to central asset store" when creating a new shape? This "unable to save" error can take 60 seconds or so to appear after creating a new shape.

Have you ever had Iolo System Mechanic Pro installed on your computer?
This software is known to cause all shapes you create or edit to go missing from the database.

It's also possible you have some inventory corruption which can cause this missing from database error - a Linden will be able to check this for you.

Please check first if these shapes are also missing from database on the LL viewer though.

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1 hour ago, AlizNathalia Raviprakash said:

As I'm writing this my Wifi connection is at 20 up/135 down.

As I said, it has nothing to do with bandwidth.  It's about reliability. You could have ten times that much bandwidth available, but if you are losing data packets or if there are occasional bottlenecks along the pathway between your computer and the SL servers, you will experience periodic lag, inventory issues, difficulty crossing region boundaries, and occasional disconnects.  Several years ago, I had similar issues that were only resolved when my ISP found that a connection in their box at the street had corroded.  Anything that may interrupt your connection or make it unstable can create problems in an environment like SL.

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29 minutes ago, AlizNathalia Raviprakash said:

resetting the modem has gotten rid of my rezzing problems. And it seems the file corruption has stopped.

Fantastic!  That's what it should have done. Flaky modem/router connections are probably the leading cause of connection issues for SL residents. Now, depending on exactly what was corrupted, you may still be OK.  Any of your originals, saved as backups, may still be fine.  Try rezzing them.

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You are describing most of the classic symptoms of a lousy Internet connection.  It may be "just fine" for things like web browsing, e-mail, and watching YouTube videos, but not stable enough to handle SL.  This has nothing to do with bandwidth.  It's about reliability.  If your connection is losing packets of information or has a high ping time, so that data is taking way too long to travel between your computer and the SL servers, you will have frequent disconnects, difficulty teleporting, inventory corruption issues, and a host of other issues.  At the very least, reboot your router and modem and restart everything. Check all cables and connections.  Avoid using wifi, and do not use a satellite connection.  Consider the possibility of replacing your router, especially if it is more than a three or four years old.  

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Hello Rolig,

Are you sure that's the problem? Because I've never had this issue before.

As I'm writing this my Wifi connection is at 20 up/135 down. Which, obviously isn't the best it could be, but I hope no way of using a cable as the distance is too great between my modem and PC. I will try a hard restart and unplug my PC for a few minutes, I've heard that could solve the packets loss problem a bit. My modem is from late 2017.

Thank you for the suggestions, I'll let you know if that changes anything.

 

Hello Whirly,

Quote

If you edited a shape during a time there were asset server issues, it's possible that the edit failed to save properly & the shape became corrupted.

Oh no, I think I did. I got logged out during the editing of said shape, to be honest. So does that mean they're no longer salvageable? And does this mean copies, even though renamed are also corrupted? 'Cause the copies and previous versions that do still work seem to stop working after logging while wearing them.

Creating a new shape works fine, thank goodness, as do the LL shapes. I'm exporting an older shape to XML in the hopes I can just upload it again after and I'm about to write down the digits to be safe.

I had never head of Iolo System Mechanic Pro, so I had to Google it. But no, I'm only using Avast, currently.

Quote

It's also possible you have some inventory corruption which can cause this missing from database error - a Linden will be able to check this for you.

 

Okay, well I'm really hoping it's just this one body part. Strange though how the copies seem to also get corrupt.

I'm about to save the last numbers and shut down my PC and reset the modem. I will also try the default viewer to be sure.

Thank you very much, I'll let you know if this changes anything.

 

Kind regards,

Nathalia

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Anything that may interrupt your connection or make it unstable can create problems in an environment like SL.

 

Pardon me, like I said, I don't have much knowledge on these things. But sure, okay, I get that. Sadly there's nothing I can do about that, aside from asking my provider if they could do anything about that. Like I mentioned before, there's no cable long enough to cover the distance from my modem to PC.

On the upside though; resetting the modem has gotten rid of my rezzing problems. And it seems the file corruption has stopped. Which means the shapes that are corrupted are sadly lost but the rest of them seem okay. I'm gonna wait and see if there's a response to my tickets, thank you very much both, for your help:)

Edited by AlizNathalia Raviprakash
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