CANNOT LOG INTO SL

[CrownPrincessofJustice]

I recently logged out of my main account and tried to go into my alt's. Despite being able to log into the website and MP out-world, which means my password is correct, I kept recieving this message:

 

I have tried reinstalling and moving to low lag places, but nothing works! Now even my main account isn't accessible! HELP please!

[Pamela Galli]

Why does it say “forgotten password”?

[Zoxin UwU]

Tried changing the password?

[Klytyna]

2 hours ago, CrownPrincessofJustice said:

I have tried reinstalling and moving to low lag places, but nothing works! Now even my main account isn't accessible! HELP please!

Did you do one of those "clean installs" of the viewer where you delete the files that store the password for the "remember me" option?

If you did that (why would you?) then since you deleted the file storing the password, it wont remember the password and you HAVE TO ENTER IT MANUALLY again before clicking the login button...

Your screenshots appear to show the password field as EMPTY, rather than a row of "********" for a stored password...

 

[CrownPrincessofJustice]

No, that was after I had the ***** password. That didn't work out, so I tried deleting it and type manually to see if it was wrong. That failed too.

[CrownPrincessofJustice]

Help please. It's still persisting even though I reinstalled 4 times!

 

[Cindy Evanier]

5 minutes ago, CrownPrincessofJustice said:

Help please. It's still persisting even though I reinstalled 4 times!

 

its not reinstalling you need to worry about none of your pictures are showing that you have entered any password at all  which should show  as *********  when entered

Try another viewer and if that doesn't work contact support  https://support.secondlife.com/?lang=en-US

Edited June 19, 2018 by Cindy Evanier