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So, I have been having this intermittent freezing. The program/viewer starts to not respond, and I will get a little blue wheel for about 45 secs to a min. If I am not on my viewer and am in another window, even if it is not responding, I will see a little 'blink' when it comes back so that I knew it was frozen. It is VERY frustrating. I have checked my ram for any errors (ran memtest86 for 11 passes and it all passed). I have checked for virus' and malware. I have run a clean on the computer. I have clean installed viewers. Cleared cache. Moved my logs. I have rolled back video drivers. Updated drivers. Literally cannot figure out what the issue is and cannot find anyone else with the issue.

I am going to attach a copy of my specs below, as well as a log I also submitted to the peeps over at firestorm. This happens on both SL and Firestorm viewers (when they are logged in at the same time too or not). I haven't had any response from LL (I put in a ticket over a week ago) and I put in a Jira Support ticket with Firestorm, and still waiting to hear from them. So, I thought in the meantime some of you might have some suggestions as to what is going on.

 

Second Life Server 18.05.25.515749
Release Notes

CPU: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (4200.01 MHz)
Memory: 16349 MB
OS Version: Microsoft Windows 10 64-bit (Build 17134)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 1070/PCIe/SSE2

Windows Graphics Driver Version: 24.21.13.9811
OpenGL Version: 4.6.0 NVIDIA 398.11

RestrainedLove API: RLV v3.1.4 / RLVa v2.1.0.53634
libcurl Version: libcurl/7.47.0 OpenSSL/1.0.1h zlib/1.2.8
J2C Decoder Version: KDU v7.9.1
Audio Driver Version: FMOD Ex 4.44.61
LLCEFLib/CEF Version: 1.5.3-(CEF-WIN-3.2526.1347-32)
LibVLC Version: 2.2.4
Voice Server Version: Vivox 4.6.0017.22050

Settings mode: Firestorm
Viewer Skin: Firestorm (High Contrast)
Window size: 1370x888 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 128 m
Bandwidth: 1500 kbit/s
LOD factor: 2
Render quality: High-Ultra (6/7)
Advanced Lighting Model: Yes
Texture memory: 512 MB (1)
VFS (cache) creation time (UTC): 2018-6-9T5:14:18 
Built with MSVC version 1800
Packets Lost: 0/21,933 (0.0%)
June 08 2018 22:59:35 SLT

 

Here is a log I submitted to FS:

2018-06-08T03:35:14Z INFO: #AssetStorage newview/llviewerassetstorage.cpp(617) : LLViewerAssetStorage::logAssetStorageInfo: mTotalBytesFetched 844742
2018-06-08T03:35:15Z INFO: newview/llviewerdisplay.cpp(236) : display_stats: FPS: 45.10
2018-06-08T03:35:19Z INFO: #HttpCoroutineAdapter,#genericPostCoro llmessage/llcorehttputil.cpp(1315) : LLCoreHttpUtil::HttpCoroutineAdapter::trivialPostCoro: Generic POST for http://sim10582.agni.lindenlab.com:12046/cap/5794dd0e-1e83-d46d-6006-d2211770b9e6
2018-06-08T03:35:25Z INFO: newview/llviewerdisplay.cpp(236) : display_stats: FPS: 44.90
2018-06-08T03:35:27Z INFO: #HttpCoroutineAdapter,#genericPostCoro llmessage/llcorehttputil.cpp(1315) : LLCoreHttpUtil::HttpCoroutineAdapter::trivialPostCoro: Generic POST for http://sim10582.agni.lindenlab.com:12046/cap/5794dd0e-1e83-d46d-6006-d2211770b9e6
2018-06-08T03:35:35Z INFO: newview/llviewerdisplay.cpp(236) : display_stats: FPS: 45.00
2018-06-08T03:35:35Z INFO: #HttpCoroutineAdapter,#genericPostCoro llmessage/llcorehttputil.cpp(1315) : LLCoreHttpUtil::HttpCoroutineAdapter::trivialPostCoro: Generic POST for http://sim10582.agni.lindenlab.com:12046/cap/5794dd0e-1e83-d46d-6006-d2211770b9e6
2018-06-08T03:35:43Z INFO: #HttpCoroutineAdapter,#genericPostCoro llmessage/llcorehttputil.cpp(1315) : LLCoreHttpUtil::HttpCoroutineAdapter::trivialPostCoro: Generic POST for http://sim10582.agni.lindenlab.com:12046/cap/5794dd0e-1e83-d46d-6006-d2211770b9e6
2018-06-08T03:35:45Z INFO: newview/llviewerdisplay.cpp(236) : display_stats: FPS: 44.80
2018-06-08T03:35:51Z INFO: #HttpCoroutineAdapter,#genericPostCoro llmessage/llcorehttputil.cpp(1315) : LLCoreHttpUtil::HttpCoroutineAdapter::trivialPostCoro: Generic POST for http://sim10582.agni.lindenlab.com:12046/cap/5794dd0e-1e83-d46d-6006-d2211770b9e6
2018-06-08T03:35:55Z INFO: newview/llviewerdisplay.cpp(236) : display_stats: FPS: 45.00
2018-06-08T03:35:59Z INFO: #HttpCoroutineAdapter,#genericPostCoro llmessage/llcorehttputil.cpp(1315) : LLCoreHttpUtil::HttpCoroutineAdapter::trivialPostCoro: Generic POST for http://sim10582.agni.lindenlab.com:12046/cap/5794dd0e-1e83-d46d-6006-d2211770b9e6
2018-06-08T03:36:05Z INFO: newview/llviewerdisplay.cpp(236) : display_stats: FPS: 45.00
2018-06-08T03:36:07Z INFO: #HttpCoroutineAdapter,#genericPostCoro llmessage/llcorehttputil.cpp(1315) : LLCoreHttpUtil::HttpCoroutineAdapter::trivialPostCoro: Generic POST for http://sim10582.agni.lindenlab.com:12046/cap/5794dd0e-1e83-d46d-6006-d2211770b9e6
2018-06-08T03:36:14Z INFO: llcommon/llmemory.cpp(185) : LLMemory::logMemoryInfo: Current allocated physical memory(KB): 952212KB
2018-06-08T03:36:14Z INFO: llcommon/llmemory.cpp(186) : LLMemory::logMemoryInfo: Current allocated page size (KB): 2332996KB
2018-06-08T03:36:14Z INFO: llcommon/llmemory.cpp(187) : LLMemory::logMemoryInfo: Current availabe physical memory(KB): 725509KB
2018-06-08T03:36:14Z INFO: llcommon/llmemory.cpp(188) : LLMemory::logMemoryInfo: Current max usable memory(KB): 1677721KB
2018-06-08T03:36:14Z INFO: llcommon/llmemory.cpp(190) : LLMemory::logMemoryInfo: — private pool information – 
2018-06-08T03:36:14Z INFO: llcommon/llmemory.cpp(191) : LLMemory::logMemoryInfo: Total reserved (KB): 0
2018-06-08T03:36:14Z INFO: llcommon/llmemory.cpp(192) : LLMemory::logMemoryInfo: Total allocated (KB): 0
2018-06-08T03:36:14Z INFO: #AssetStorage newview/llviewerassetstorage.cpp(612) : LLViewerAssetStorage::logAssetStorageInfo: Active coros 0
2018-06-08T03:36:14Z INFO: #AssetStorage newview/llviewerassetstorage.cpp(613) : LLViewerAssetStorage::logAssetStorageInfo: mPendingDownloads size 0
2018-06-08T03:36:14Z INFO: #AssetStorage newview/llviewerassetstorage.cpp(614) : LLViewerAssetStorage::logAssetStorageInfo: mCountStarted 151
2018-06-08T03:36:14Z INFO: #AssetStorage newview/llviewerassetstorage.cpp(615) : LLViewerAssetStorage::logAssetStorageInfo: mCountCompleted 151
2018-06-08T03:36:14Z INFO: #AssetStorage newview/llviewerassetstorage.cpp(616) : LLViewerAssetStorage::logAssetStorageInfo: mCountSucceeded 151
2018-06-08T03:36:14Z INFO: #AssetStorage newview/llviewerassetstorage.cpp(617) : LLViewerAssetStorage::logAssetStorageInfo: mTotalBytesFetched 844742
2018-06-08T03:36:15Z INFO: #HttpCoroutineAdapter,#genericPostCoro llmessage/llcorehttputil.cpp(1315) : LLCoreHttpUtil::HttpCoroutineAdapter::trivialPostCoro: Generic POST for http://sim10582.agni.lindenlab.com:12046/cap/5794dd0e-1e83-d46d-6006-d2211770b9e6
2018-06-08T03:36:15Z INFO: newview/llviewerdisplay.cpp(236) : display_stats: FPS: 44.90
2018-06-08T03:36:23Z INFO: #HttpCoroutineAdapter,#genericPostCoro llmessage/llcorehttputil.cpp(1315) : LLCoreHttpUtil::HttpCoroutineAdapter::trivialPostCoro: Generic POST for http://sim10582.agni.lindenlab.com:12046/cap/5794dd0e-1e83-d46d-6006-d2211770b9e6
2018-06-08T03:36:25Z INFO: newview/llviewerdisplay.cpp(236) : display_stats: FPS: 44.90
2018-06-08T03:36:31Z INFO: #HttpCoroutineAdapter,#genericPostCoro llmessage/llcorehttputil.cpp(1315) : LLCoreHttpUtil::HttpCoroutineAdapter::trivialPostCoro: Generic POST for http://sim10582.agni.lindenlab.com:12046/cap/5794dd0e-1e83-d46d-6006-d2211770b9e6
2018-06-08T03:36:35Z INFO: newview/llviewerdisplay.cpp(236) : display_stats: FPS: 44.90
2018-06-08T03:37:17Z WARNING: newview/llviewerjoystick.cpp(224) : LLViewerJoystick::init: ndof_init_first FAILED
2018-06-08T03:37:17Z INFO: newview/llviewerjoystick.cpp(268) : LLViewerJoystick::init: ndof: mDriverState=0; mNdofDev=000001CFFDB8B670; libinit=1
2018-06-08T03:37:17Z INFO: #FrameWatcher llcommon/llsys.cpp(1305) : FrameWatcher::tick: slowest framerate for last 600 seconds 2.5
2018-06-08T03:37:17Z <mem> Avail Physical KB: 10722664
2018-06-08T03:37:17Z <mem> Avail Virtual KB: -7212908
2018-06-08T03:37:17Z <mem> Avail page KB: 9736196
2018-06-08T03:37:17Z <mem> CommitLimit KB: 19624348
2018-06-08T03:37:17Z <mem> CommitPeak KB: 19076524
2018-06-08T03:37:17Z <mem> CommitTotal KB: 9888152
2018-06-08T03:37:17Z <mem> HandleCount: 80904
2018-06-08T03:37:17Z <mem> KernelNonpaged KB: 288856
2018-06-08T03:37:17Z <mem> KernelPaged KB: 494624
2018-06-08T03:37:17Z <mem> KernelTotal KB: 783480
2018-06-08T03:37:17Z <mem> Page Fault Count: 2866624
2018-06-08T03:37:17Z <mem> PageSize KB: 4
2018-06-08T03:37:17Z <mem> PagefileUsage KB: 2332996
2018-06-08T03:37:17Z <mem> PeakPagefileUsage KB: 2449204
2018-06-08T03:37:17Z <mem> PeakWorkingSetSize KB: 1096620
2018-06-08T03:37:17Z <mem> Percent Memory use: 0
2018-06-08T03:37:17Z <mem> PhysicalAvail KB: 10722664
2018-06-08T03:37:17Z <mem> PhysicalTotal KB: 16740764
2018-06-08T03:37:17Z <mem> PrivateUsage KB: 2332996
2018-06-08T03:37:17Z <mem> ProcessCount: 207
2018-06-08T03:37:17Z <mem> QuotaNonPagedPoolUsage KB: 286
2018-06-08T03:37:17Z <mem> QuotaPagedPoolUsage KB: 720
2018-06-08T03:37:17Z <mem> QuotaPeakNonPagedPoolUsage KB: 376
2018-06-08T03:37:17Z <mem> QutaPeakPagedPoolUsage KB: 733
2018-06-08T03:37:17Z <mem> SystemCache KB: 5691076
2018-06-08T03:37:17Z <mem> ThreadCount: 2556
2018-06-08T03:37:17Z <mem> Total Physical KB: 16740764
2018-06-08T03:37:17Z <mem> Total Virtual KB: -128
2018-06-08T03:37:17Z <mem> Total page KB: 19624348
2018-06-08T03:37:17Z <mem> WorkingSetSize KB: 949360
2018-06-08T03:37:17Z <mem> timestamp: 2018-06-08T03:37:18.52Z

2018-06-08T03:37:17Z INFO: #HttpCoroutineAdapter,#genericPostCoro llmessage/llcorehttputil.cpp(1315) : LLCoreHttpUtil::HttpCoroutineAdapter::trivialPostCoro: Generic POST for http://sim10582.agni.lindenlab.com:12046/cap/5794dd0e-1e83-d46d-6006-d2211770b9e6
2018-06-08T03:37:18Z INFO: newview/llviewerdisplay.cpp(236) : display_stats: FPS: 9.00
2018-06-08T03:37:18Z INFO: llcommon/llmemory.cpp(185) : LLMemory::logMemoryInfo: Current allocated physical memory(KB): 949688KB
2018-06-08T03:37:18Z INFO: llcommon/llmemory.cpp(186) : LLMemory::logMemoryInfo: Current allocated page size (KB): 2332996KB
2018-06-08T03:37:18Z INFO: llcommon/llmemory.cpp(187) : LLMemory::logMemoryInfo: Current availabe physical memory(KB): 728033KB
2018-06-08T03:37:18Z INFO: llcommon/llmemory.cpp(188) : LLMemory::logMemoryInfo: Current max usable memory(KB): 1677721KB
2018-06-08T03:37:18Z INFO: llcommon/llmemory.cpp(190) : LLMemory::logMemoryInfo: — private pool information – 
2018-06-08T03:37:18Z INFO: llcommon/llmemory.cpp(191) : LLMemory::logMemoryInfo: Total reserved (KB): 0
2018-06-08T03:37:18Z INFO: llcommon/llmemory.cpp(192) : LLMemory::logMemoryInfo: Total allocated (KB): 0
2018-06-08T03:37:18Z INFO: #AssetStorage newview/llviewerassetstorage.cpp(612) : LLViewerAssetStorage::logAssetStorageInfo: Active coros 0
2018-06-08T03:37:18Z INFO: #AssetStorage newview/llviewerassetstorage.cpp(613) : LLViewerAssetStorage::logAssetStorageInfo: mPendingDownloads size 0
2018-06-08T03:37:18Z INFO: #AssetStorage newview/llviewerassetstorage.cpp(614) : LLViewerAssetStorage::logAssetStorageInfo: mCountStarted 151
2018-06-08T03:37:18Z INFO: #AssetStorage newview/llviewerassetstorage.cpp(615) : LLViewerAssetStorage::logAssetStorageInfo: mCountCompleted 151
2018-06-08T03:37:18Z INFO: #AssetStorage newview/llviewerassetstorage.cpp(616) : LLViewerAssetStorage::logAssetStorageInfo: mCountSucceeded 151
2018-06-08T03:37:18Z INFO: #AssetStorage newview/llviewerassetstorage.cpp(617) : LLViewerAssetStorage::logAssetStorageInfo: mTotalBytesFetched 844742

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not going to solve it i think, but it's a try:

lower your bandwith somewhere between 750/1000

if possible put your texture memory at 1024

lower your render quality to high(5)

 

( if you contacted LL support with firestorm questions they won't be able to help you, needs to be their viewer only)

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I tried those things before I pulled the info and they were still a problem. The issue also happens on the SL vierwer, these were just my logs from firestorm. But it happens exactly the same on both.

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I think that this was sorted. I worked this out with LL, and they believed it might be a connection problem. 

I don't know what fixed it exactly... but I think it was a possibility of two things: 1. I did another clean uninstall. But this time I actually cleaned up ANY file that said second life or firestorm in it even if it wasn't in any of the folders that we are told to remove. then i did another install. or 2. I spoke with LL and they suggested it might be a connection issue. Where it was timing out. So we did another router reset and I reset the DTS adapter for my router as well. or 3 And very possible LL did something on their end that i have no idea about.

Either way. This is alll sorted! (I hope!)

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Look at the memory stats.

2018-06-08T03:37:18Z INFO: llcommon/llmemory.cpp(187) : LLMemory::logMemoryInfo: Current availabe physical memory(KB): 728033KB

(How did "available" get misspelled. It's not misspelled in my log.)

More to the point, that says that there is only 728MB available on a machine with 16GB of DRAM. Some other program is hogging memory and you're paging way too much. What else is running? Check for stuff in the background, unwanted services, etc.

On my machine, with only 8GB installed, 4194MB is free:

2018-06-10T03:54:26Z INFO: llcommon/llmemory.cpp(157) : logMemoryInfo: Current available physical memory(KB): 4194303KB

 

Edited by animats
Fix typos.
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On 6/9/2018 at 1:01 AM, Alwin Alcott said:

if possible put your texture memory at 1024

 

On 6/9/2018 at 7:33 AM, Chance Toki said:

I tried those things before

Whether it actually helped the freezing or not, if your graphics card has more than 512m on it, then you will still want to bump the texture memory up to match or go as high as the setting with let you.  Note that 512m is the max allowed in the SL viewer, but the Firestore viewer will let you go up to 10g if your card has that much.  In other words, let the viewer use as much of the video memory as possible for caching things.  The larger that cache, the less chance of texture thrashing or other resolution issues.

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Yeah. I have done a clean reinstall and updated to the 64-but viewer which allows me to make my texture memory go up much more. 

I am concerned about the 728 mb being available. When I check the tasks when it freezes it says I’m only using 33% of memory and nothing else is running at the same time.

I have narrowed it down to either an issue with my WiFi extender which gives me about 65mbps plugged into Ethernet. Or a file somehow getting corrupted. 

 

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Don't be concerned about 728mb, I think it's just a mistake/typo in firestorm log.

2018-06-08T03:37:18Z INFO: llcommon/llmemory.cpp(187) : LLMemory::logMemoryInfo: Current availabe physical memory(KB): 728 033KB
2018-06-08T03:37:18Z INFO: llcommon/llmemory.cpp(188) : LLMemory::logMemoryInfo: Current max usable memory(KB): 1 677 721KB

It shows only 1.6GB available to begin with (when it should show 16), does the same thing for me too, just checked the logs, exactly same number of 1677721KB for 16GB of RAM.

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On 10/06/2018 at 12:43 PM, LittleMe Jewell said:

 

Whether it actually helped the freezing or not, if your graphics card has more than 512m on it, then you will still want to bump the texture memory up to match or go as high as the setting with let you.  Note that 512m is the max allowed in the SL viewer, but the Firestore viewer will let you go up to 10g if your card has that much.  In other words, let the viewer use as much of the video memory as possible for caching things.  The larger that cache, the less chance of texture thrashing or other resolution issues.

As for Firestorm, I'm not sure where the "10g" amount comes from, so I wanted to clarify this setting found in
Preferences - Graphics - Hardware Settings - Viewer Texture Memory Buffer (MB)

64bit versions only. This setting is hard limited based on the VRAM available with your graphics card. It is recommended you increase the slider to use the maximum available to prevent texture thrashing. (from our Wiki) 

GPU 1GB = up to 768MB
GPU 2GB = up to 1024MB
GPU 4GB+ = up to 2048MB

Both viewers have a viewer cache limit of 9984MB. 

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2 hours ago, Willow Wilder said:

As for Firestorm, I'm not sure where the "10g" amount comes from, so I wanted to clarify this setting found in
Preferences - Graphics - Hardware Settings - Viewer Texture Memory Buffer (MB)

64bit versions only. This setting is hard limited based on the VRAM available with your graphics card. It is recommended you increase the slider to use the maximum available to prevent texture thrashing. (from our Wiki) 

GPU 1GB = up to 768MB
GPU 2GB = up to 1024MB
GPU 4GB+ = up to 2048MB

Both viewers have a viewer cache limit of 9984MB. 

I hadn't even realized that when I grabbed numbers from my prefs that I had grabbed the viewer cache number.

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On 6/16/2018 at 3:57 AM, Willow Wilder said:

As for Firestorm, I'm not sure where the "10g" amount comes from, so I wanted to clarify this setting found in
Preferences - Graphics - Hardware Settings - Viewer Texture Memory Buffer (MB)

64bit versions only. This setting is hard limited based on the VRAM available with your graphics card. It is recommended you increase the slider to use the maximum available to prevent texture thrashing. (from our Wiki) 

GPU 1GB = up to 768MB
GPU 2GB = up to 1024MB
GPU 4GB+ = up to 2048MB

Both viewers have a viewer cache limit of 9984MB. 

Oh this makes a lot of sense. Especially the 768 part. When I sent that log I had been trying the 32-bit viewer to see if it would help. 

 

I believe, several weeks later, the issue was with my computer connecting to SL servers. I use a DST adapter for my Netgear Nighthawk, so that I can plug directly into the ethernet. It gives me quicker speeds, and for everything else works great. I think that this unit, two years later, was starting to go bad. SO, I purchased a replacement and plugged it in. I have barely had any issues since then. Maybe once or twice tops in the last week. If that. Otherwise, it is back to business as usual.

So, if someone does see this thread and is having issues and the same things are happening (I know I searched everywhere), check your connection. Check your router. Check how you are connecting to the router.

And thank you all for your insight and attempts to help. Glad I got this figured out at least.

-Chance

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