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JaneyBijoux

None of the SL Viewers will load for me :(

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Hello,

I can't seem to get any of the viewers to load onto my laptop.  They all stall prior to login - saying "Initializing VFS" or gets stuck there.  I have tried to re-download the ones I have been trying to login with (Firestorm, Singularity, Black Dragon & Original SL Viewer).  The only one that will login is Singularity; but functions and graphics don't work in it (can't use bento, etc).

This has been happening for about a week now.  I am really not sure what the issue could be or how to resolve...

If anyone could help, your advice would be greatly appreciated!

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I got support off of Firestorm In-World Support Group.  They were great!  It was because of my Intel graphic;  I needed to change a few settings.  Now it works!

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The Firestorm team as written Windows 10 and Intel stuck at initializing VFS. I can't know that you are  using Windows as you didn't give us any tech specs on your system. When a viewer will launch use the viewer's HELP->ABOUT... to collect the info we need to help troubleshoot. Include that in future tech questions and save yourself time and frustration.

Firestorm has a wiki with lots of troubleshooting tips. Start here.

They also have a JIRA bug reporting system with you problem listed, here. Solved...

In general the quick work-around for Windows users was to use the 32-bit version of the viewer. Since the 32-bit viewer crashes more often it is not a good solution. Works when you are in a hurry. You were smart trying different brands of viewer as it is a basic troubleshooting step.

If you read the JIRA I pointed to you learn some of the things people do to track down a problem and resolve it. Firestorm peeps are often already working on a problem. They often have a version of the viewer they are testing for the fix you need that they will let you use. So, when help here or in the FS Support group in-world can't solve it file a JIRA report with Firestorm or if using the Linden viewer file in the Linden JIRA.

 

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