JaneyBijoux Posted May 16, 2018 Share Posted May 16, 2018 Hello, I can't seem to get any of the viewers to load onto my laptop. They all stall prior to login - saying "Initializing VFS" or gets stuck there. I have tried to re-download the ones I have been trying to login with (Firestorm, Singularity, Black Dragon & Original SL Viewer). The only one that will login is Singularity; but functions and graphics don't work in it (can't use bento, etc). This has been happening for about a week now. I am really not sure what the issue could be or how to resolve... If anyone could help, your advice would be greatly appreciated! Link to comment Share on other sites More sharing options...
JaneyBijoux Posted May 16, 2018 Author Share Posted May 16, 2018 I got support off of Firestorm In-World Support Group. They were great! It was because of my Intel graphic; I needed to change a few settings. Now it works! 1 Link to comment Share on other sites More sharing options...
Nalates Urriah Posted May 16, 2018 Share Posted May 16, 2018 The Firestorm team as written Windows 10 and Intel stuck at initializing VFS. I can't know that you are using Windows as you didn't give us any tech specs on your system. When a viewer will launch use the viewer's HELP->ABOUT... to collect the info we need to help troubleshoot. Include that in future tech questions and save yourself time and frustration. Firestorm has a wiki with lots of troubleshooting tips. Start here. They also have a JIRA bug reporting system with you problem listed, here. Solved... In general the quick work-around for Windows users was to use the 32-bit version of the viewer. Since the 32-bit viewer crashes more often it is not a good solution. Works when you are in a hurry. You were smart trying different brands of viewer as it is a basic troubleshooting step. If you read the JIRA I pointed to you learn some of the things people do to track down a problem and resolve it. Firestorm peeps are often already working on a problem. They often have a version of the viewer they are testing for the fix you need that they will let you use. So, when help here or in the FS Support group in-world can't solve it file a JIRA report with Firestorm or if using the Linden viewer file in the Linden JIRA. 1 Link to comment Share on other sites More sharing options...
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