help for purchase not received

[rubyelena]

hello i have purchase item from (map) but i don't received on my inventory.. help my please i lost 250 L$...

Edited April 22, 2018 by rubyelena

[LittleMe Jewell]

First off, remove the name from your post because it is against the rules to name people here.

Second - We are not LL, so we can only offer suggestions.

Have you checked the store to see if there is a Redeliviery terminal - and if so, did you try that?  If there is not a redelivery terminal or if it doesn't work, have you contacted the person?  When contacting someone about a non-delivery, you'll need to send them proof of your purchase (though some can find it on their own from their own L$ info).  Best thing is to copy your transaction information (from your Dashboard / L$ Transaction History) and paste that into a notecard and then give that notecard to the person (drop it on their profile).

[rubyelena]

i don't find the transaction information..

[Skell Dagger]

5 minutes ago, rubyelena said:

i don't find the transaction information..

Did you buy it from an inworld store, or from the SL Marketplace website?

[rubyelena]

inworld store

[Cindy Evanier]

2 minutes ago, rubyelena said:

inworld store

Did you go back and try for a redeliviery as Littleme suggested in the first reply given here?

[LittleMe Jewell]

29 minutes ago, rubyelena said:

i don't find the transaction information..

If it was purchased inworld, then there will be transaction information OR the purchase did not really go through and that means that you did not really lose any money.

Verify you are looking in the right place -- go to secondlife.com and look here:

 

Remove the L$0 transactions and modify the dates if needed:

 

If it does not show up, then you really did not lose any L$.  For some reason the transaction simply failed.  You can try again.

 

[rubyelena]

thank u i have find my transaction !!