Can't put in billing info on the SL site.

[paperfairy]

Hello,

I've tried adding my prepaid American Express card to the site and inserted everything correctly and it's still saying:

And yes, I've checked it over 7 times if I had inserted the right numbers and the card type.
I've tested it out with my debit card correctly and this message is appearing with that too.

Any way to fix this?

Thanks.

[Ethan Paslong]

1 hour ago, paperfairy said:

Any way to fix this?

debit cards and prepaids are NOT accepted

you need a real Credit Card, Paypal or Skrill

[paperfairy]

2 minutes ago, Ethan Paslong said:

debit cards and prepaids are NOT accepted

you need a real Credit Card, Paypal or Skrill

I've used prepaid cards many times in the past and they still were accepted.

[Ethan Paslong]

5 minutes ago, paperfairy said:

I've used prepaid cards many times in the past and they still were accepted.

great but a discussion about "it worked before" is pointless, it doesn't work now anymore so you have to do it different.

Quote

Accepted currencies and payment methods

You may use the following payment methods with Second Life:

• Visa
• American Express
• MasterCard
• Delta Online (non-U.S. Residents only)
• JCB
• Diners Club
• Discover (U.S. Residents only)
• Visa Electron (non-U.S. Residents only)
• PayPal
• Skrill

 

 

[paperfairy]

Just now, Ethan Paslong said:

great but a discussion about "it worked before" is pointless, it doesn't work now anymore so you have to do it different.

 

 

It was an American Express card tbh. So that should've still went through.

[Kristin Linden]

Hey there paperfairy!

If you continue to experience issues adding your payment method and you've exhausted all of the general troubleshooting tips, and reviewed our list of accepted payment methods detailed in the Billing FAQ page (https://community.secondlife.com/knowledgebase/english/billing-r11/#Section__9 ) you may contact support by either submitting a case (https://support.secondlife.com/create-case/) or by calling one of our Billing Support numbers:

• US/Canada (toll free): 800-294-1067
• Long distance (not toll free): 703-286-6277

Our Billing team is available from 6:00 AM to 3:00 PM PST, Monday through Friday. We'll be more than happy to look into this further with you.

[Ethan Paslong]

3 hours ago, paperfairy said:

It was an American Express card tbh. So that should've still went through.

it's possible to glue a masserati logo on a 2CV, but it's not changing the engine... so also isn't a brand on a prepaid/debit card make it a real credit card.