payment Profile

[Mar1naa]

Why does my profile in Firestorm state "No payment info on file", yet in SL Viewer it clearly States
Payment info on file.

[Rolig Loon]

That's a very good question, and there is not a good answer as far as I know. It's not just Firestorm.  The standard Linden Lab viewer reports the same sometimes, and I assume that other TPVs do too. The good news is that scripted devices that look for PIOF (for example, scripts that some landowners use to block people who are underage or non-PIOF from entering)  do get the correct answer. So does Marketplace and the LindeX.

[Whirly Fizzle]

You don't actually have Payment Info On File.
You can check this with a script - put this script in a box & click the box.

key payment_query;
default
{
    touch_start(integer num_detected){
        payment_query = llRequestAgentData("9f32d7bf-78da-471e-a88e-0c3357372684", DATA_PAYINFO);
    }
// 9f32d7bf-78da-471e-a88e-0c3357372684 is key for agent Mar1naa Resident
    dataserver(key queryid, string data){
        if ( payment_query == queryid ){
            if(data == "0")llSay(0, "No payment info on file.");
            if(data == "1")llSay(0, "Payment info On file.");
            if(data == "2")llSay(0, "Payment info used.");
            if(data == "3")llSay(0, "Payment info on file and used.");
        }            
    }
}

To fix the problem, if you buy some L$, it should update everything to correctly show payment info used.
If you don't wish to buy any L$, contact LL support & they will fix it for you.

You will likely find that you cannot access any location that requires PIOF to enter until this is fixed.

You can file a support ticket here: https://lindenlab.freshdesk.com/support/tickets/new

JIRA issue: BUG-386 - Web Profile says payment info is on file, everything else says no payment info is on file and Residents cannot enter land set to PIOF only access.

[Mar1naa]

On 3/1/2018 at 3:43 PM, Mar1naa said:

Why does my profile in Firestorm state "No payment info on file", yet in SL Viewer it clearly States
Payment info on file.

Payment on file is also verified on web account, which clearly shows Billing information is available.

[Rolig Loon]

I suggest making a phone call to the Linden Lab billing office.  My own test confirms what Whirly reported above ^^

Mar1naa's key is: 9f32d7bf-78da-471e-a88e-0c3357372684
Payment Information not used or not on file.

     Not on file

     Not Used

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:

US/Canada: 800-294-1067